Hyatt Place New York/ Yonkers

Good service minus 1 or two people only problem are the walls are too thing been woken up so many times during my 6 month stay.

This hotel was originally a hospital, and then an office building. It’s within walking distance to many shops and restaurants.

This is honestly a great hotel. Staff is amazingly nice, pleasant and attentive. Everything is clean and neat. A nice selection for the free breakfast buffet which is included with your stay. Big rooms, beautiful bathroom, fridge in the room, free internet. I remember when this building used to be abandoned back in the day and they did a great job renovating and turning it into a beautiful hotel. I love staying here when I come to visit friends and family.

I Just Spent 2 Days here for My honeymoon and it was Awesome. My Wife and I truly love this Place. The Staff treated us so good. Everything was just Great. Love Their Breakfast. We were even greeted during Breakfast by a very kind Woman named Denny who made us feel so Welcome. My Wife and I Will definetly return To This place in the future. The hotel Was very Clean. I truly Reccomend This place to everyone. If It Were Possible i’d give them 10 Stars. This Place has CLASS…

Stayed at this hotel Valentines Day weekend, room was very nice & clean. Receptionists were very kind & friendly. Pool was smaller than I thought it would be & food on menu was overpriced considering the price they were & it was very hard finding parking, wasn’t informed that the hotel was actually in the center of the mall

Stay away from this hotel no heat rude staff and a managent team the don’t help. I came back from a business trip i made a reservation so me and my wife can spend some time together. We went to the room it was cold we call 3 times before someone can up to help he turn up the temp and we went to dinner came back the temp was the same call again the same story it takes 1 hr for the heat to come up 4 hr later they moved us to a new room i will never go back there and its a shame i live in Yonkers my wife and I go to a hotel 3 times a mouth to get away i will go back to the Marriott
Ritz-​Carlton and Cambria hotel they believe in customer service

Great clean hotel. Rooms are spacious and clean.
Included Breakfast is ehhh. Eggs are generally dry and unattractive French toast and pancakes are as well. They do however have great bacon and sausage links.
Food aside this is my hotel of choice when coming to Yonkers or Westchester county.

Had the worst experience staying here. Staff is extremely rude and unwelcoming. I had called the front desk asking for a hair dryer and was told they don’t have any in a rude tone and then hung up on. I also called to ask for a tooth brush and was told to come downstairs and get it. Definitely not worth the money.

Rude staff, mismanaged hotel and overall terrible hotel experience. Booked this hotel for my cousins wedding, we had well over 35 rooms booked. The bride and groom were told they were receiving a late check out and the lady at the front desk called 2 hours before approved late check out time yelled at them and threatened to charge them half day rates. Then hung up the phone while we were trying to explain the manager approved it, hence why we are confused.
Ordered water to the suite before the wedding. They bring us half of the water we ordered and responded with «oh sorry I cant count». Hospitality is at a all time low here. We spent several thousand dollars on rooms and hotel bar. They have no consideration for their guests, the staff «can’t count», and the staff seems to be annoyed that they need to work.
None of the guests had anything positive to say. We feel bad for our guests, and will never return to this hotel again. They need to train their staff.

Overpriced and ridiculous carf entry system to elevators and rooms. Air/​heat kept turning on and shutting down constantly making it difficult to sleep. Also there were people put right next to us that came in at 4 am talking and slamming their door incessantly. Hotel was not sold out so I wish they would have spaced out guests more readily.

This is a new hotel they built right in the middle of the Cross Country shopping center. The hotel lobby is gorgeous. You need a key to get on the floors which I think is pretty awesome. And breakfast was pretty good. The room layout was nice. Now lets get to the bad:
There was no microwave & it wouldve been much more enhanced/​beautiful if the room had a bigger square footage. It felt tight. Ive spent less on hotel rooms that felt like a suite. Also, I asked for toothpaste & toothbrush, they told me I had to come downstairs & get it? WTF? What hotel tell their guests they have to come pick up a toothbrush at the front desk? Lastly, I asked for robes & they said they had none. Brand new hotel & no robes for the guests? Im all about customer service. I expected to be treated like royalty here but I felt like I was treated like trash & the Hyatt just wanted my money. Doubt I’ll be coming back

Stayed in an upper level room and had to take one special elevator. It was very slow to come. Shower was very low flow. Other than those complaints and no parking it was clean and comfy. Breakfast was good.

Clean, staff was knowledgable and very friendly would stay here again if I find myself stuck in Yonkers

Nice new hotel in a great location. Right in the middle of restsurants and shops. Hyatt Place as a brand is great. Rooms are spacious and free breakfast in the am (although it ends pretty early in my opinion at 10am). Had two rooms booked and front desk seemed a little confused with dealing with the reservation but eventually sorted it out. Would definitely stay here again.

I would honestly give 0 stars but Unilocal is forcing me to pick 1 star.
I booked with this hotel through expedia due to it having an indoor pool, when I arrived, the pool was not built yet. The 2 employees at the front desk were not helpful so I called Expedia to help. I was on the phone with the Expedia over 1 hour as I waited in the lobby. They called the hotel and they said that I would receive a refund due to the false information I was given regarding the pool. The 2 employees at the fornt desk said that my reservation would be canceled and I would receive my refund from expedia. I had to ask them to shred my personal information because they left it on the desk as they were checking other customeres in. I can’t believe they left my personal information there for others to see. I was then charged on Sunday by the hotel directly. I called today (Wednesday) about the charge and they said they charged me because my reservation was not canceled. So I was charged by both expedia and the hotel. In my conversation, Casey (front desk at the Hyatt in Yonkers) said that «its up to me» if I ever want to book at the Hyatt in the future. I have never received such horrible customer service, I expected better from the Hyatt, especially a new hotel in an up and coming neighborhood. I will NEVER stay at this hotel or any other Hyatt. I am disgusted with the lack of remorse and horrendous customer service. I hope that the employees receive better training.

Wow. my first review. Hello Unilocalers! :) I stayed at the Hyatt Yonkers for a week with my family while in town for a graduation. The hotel is brand new (just opened end of April 2015) and is gorgeous! I had a truly wonderful experience here. I got a great deal on the room and it was gorgeous! They have free breakfast, free parking, free wifi, and the location (connected to a nice mall and within walking distance to the train station) cannot be beat!
Hotel: 9 floors, immaculately clean, great staff, free breakfast (REALLY GOOD!), free and ample parking, perfect location (close to train station and only about a 30 min ride into the city), quiet, classy, and nice gym.
Room: We got our 2-​bed queen suite room for an unbelievable price. Room was spacious enough for 5 (there’s also a sofa pullout).
Location: The hotel is connected to the cross county mall which has an H&M, Express, Macy’s, a grocery store, and a bunch of other stores and restaurants. If you forgot to pack something or just want to do some shopping, the mall is just steps away.
The staff was so kind and professional. My whole family had a perfect stay and no complaints! Had a great time and would stay again.
My oooooonly suggestion to the hotel staff would be to extend your weekday breakfast to 10am :)