Enterprise Rent-A-Car

Before i entered Enterprise for their service, i was hesitant and skeptical. Once I entered and felt the vibe, i felt comfortable and relaxed. I noticed how the workers take pride in their work and saw and how the customers were exiting the facility satisfied. When it was my turn, a young man to the name of Dayan Sanchez assisted me. Mr. Sanchez was extremely professional and I knew he was there to assist me to the best of his abilities. Mr. Sanchez offered me the best rate he could and i was %100 satisfied. I recommend Enterprise to anyone and everyone especially if they have young professionals such as Mr. Sanchez working their.

Quick Fast and Sufficient service. No reason to complain and they offer great rates… lol I kinda sound like I’m advertising but I’m not .Just being honest!

It’s not the location’s fault, but the Enterprise mothership website says they offer GPS and carseats, and they don’t — which we didn’t discover until we were at the counter, having booked online. Wish they’d fix this.

I was in a bind. I needed a car and needed one fast! (And cheap!) I had postponed reserving one weeks before I knew I was heading out of state for Labor Day weekend and every car rental place I tried had outrageous prices! I found Enterprise online and was quoted about $ 100 more then I wanted to pay at an Enterprise that was super close to my house — out of curiosity I looked at the prices at my neighboring Enterprise location, not too far away from my house, located on McLean. $ 100 cheaper for the weekend and my car rental was booked! The pick up process was super easy and it almost seemed like you walking into an Enterprise commercial. Everyone was friendly, courteous and super helpful. Nice, fresh and clean facilities. Big shining smiles led the way to an amazing weekend. I confirmed it was unlimited mileage! Which was awesome and away I went (with an upgraded car at no cost!). The car was super clean and a smooth drive with only 4,000 miles on it.
On my return, I apparently returned the car too early. Instead of a rushed check out process where you want to dump the car and leave — it looked like they were filming part 2 of their Enterprise commercial. The entire staff was engaging and helpful asking how my weekend was and going the extra mile to let me know they would credit me the extra time I was returning the car for my next rental. I apparently had a whole extra day of credit (and was in need of a rental for the coming weekend as well!) so I was able to book again for an even better rate with an ease I don’t know I ever experienced at a car rental place. Customer service at its best or what! They offered me option after option never getting frustrated as I worked out what would work best for me — I’ll let you experience what tricks they’ll pull out of their sleeves on your own — but let’s just say as I sealed the deal for an unbelievable rate and all the comfort and ease I could imagine I heard a, «Now, do you need a ride anywhere?» They offer you a ride even after you return your car — Seriously?!
If you need a car — go check out Enterprise on McLean. Tell they Unilocal sent you!

Great staff, great prices, and great experience. I live in the city and come here because of the deals and the service. I have rented from here twenty times already

I had a truly painless experience with this location. We walked into the office, were greeted immediately, the gentleman who greeted us walked out with us and the paperwork 30 seconds later, and then took the time to inspect the entire car together with us. Very polite and efficient. I absolutely will be back.

I rent from here all the time, the staff is great and helpful, always a seamless process.

Absolutely superb customer service! I’ve been renting cars all around the country and never had such a great experience.

General manager Brian has corrected the problem which now makes my experience with enterprise a satisfying experience. Thank you Brian

Whoo where to start well let’s see!!! The parking lot is terrible almost lost my tire in the huge pot holes they have in their parking lot just terrible! Not only an eye soar but a huge safety hazard! They try to keep it as clean as they can inside but they place is a mess I didn’t want to do business in there it just looks unsafe & terrible place for business!!! They need a new building or renovations asap! Car selection was nice though they had PLEANTY of options & were willing to drive me to another location! Service was pretty good though I must say the asst manager was the best of them all! I mean he is the only reason i would go back he not only met all our needs but he went above & beyond! He was the man!

Customer service is not what it used to be.

This little off-​site Enterprise location is the best price/​best service car rental we’ve found in the Manhattan/​Bronx/​Westchester area. Staff is informal but efficient. Holiday weekends they may move 70+ cars from the small lot that seems to hold just 40 but they handle it. Often give credit for taxi to get there and might also drop us off at the subway when we’re done, perfect for the early morning post-​holiday dash. [Update: raised them a star because … they deserve it].

The price you can’t beat. Staff is efficient /​courteous. They should have longer hours and with some locations they sell out on the weekends. I wanted to return the car to another location and they wanted to charge me $ 100 so I brought the car back to the original retail store in Yonkers. They questioned dog hair (a small amount) and said they may have to charge me $ 100 to deep clean and would let me know. I received an email (after I got my bill) and they added $ 50 misc. fee on it without discussing. They lost a couple of stars for this.

Do not rent from here. I just got back from this place; I gave them two weeks worth of business ($ 600+). When the car was first picked up, the man quickly went around the car to inspect it — and I emphasize, quickly. We told this person to carefully inspect the car because we did not want to be charged for any damages we did not commit, and we were simply told to not worry about it.
To note, when the car was picked up, it was filthy from the outside. Not only was it dirty, but there were at least 100 individual spots of scratches, dents, paint peeling, curb rash… all sorts of damages were present around the car, which caused our initial concern for the proper acknowledgement of all the damage on the vehicle.
Now, after returning the vehicle, I was told that they found a crack near the very bottom of the bumper (the person inspecting the car had to bend all the way down to find the 2 inch crack), and they told me they will contact my insurance company for the damages.
The reiterate — the car was filthy at the time of pick up; there was, without exaggeration, a multitude of all sorts of damage on the car, and now, a single spot of damage is being attributed to me, when this car was used for the sole purpose of driving someone to school and picking them up, all the while with the car being parked in my driveway. Reading online, this is a common experience when people rent cars — a lot of complaints of rental companies attempting to pin damage on the renter.
Now, I cannot say if this is just a shady business practice often undertaken by rental companies, or, whether this was just an honest mistake, to which, the initial condition of the car should have been taken into account before attempting to rob me of my money for damage I was not responsible of. The damage on the bumper is too low to be caused by anyone backing into me, and to me, the only logical way that such damage would occur would be if someone pulled up into a high curb or one of those parking lot space dividers, which could not clear the bumper.

This is the cheapest enterprise to rent from. I rented a new Explorer and loved it. I will always rent from enterprise. The staff was super nice and professional.

Staff not the greatest worst experience ever. Went there one morning they had extra staff and couldn’t even give me a lift first and last time I go there

Super nice staff, professional positive attitude, they are on top of things, remember your name, and make sure you get the car you need.
They even convinced me to get an upgrade car, and if you have a coupon for an upgrade you can even get a better upgrade!
They will always drive you and pick you up wherever needed with a smile on their face and a cheery attitude.

This rental car location has the best prices anywhere. If you live within their area, they will even drop you off. Enterpise had the good sense to make each location almost like an entrepreneurial enterpise by giving managers responsibility and authority. And it show! The assistant manager, a Mr. Robbins, treated the business as an owner would and showed the kind of care that you would expect of a small business.

This car rental location gets five stars due to the fact that the staff is outstanding how they deal with there customers. If you need to rent a car use Enterprise in Yonkers.