Concerned Dental Care

I don’t even think this place deserves a half a star. I went in yesterday because I had an extreme pain in a tooth. I waited over an hour and when I went in finally the dentist didn’t speak to me directly at all. She looked at my XRay and them examined my tooth. She hit the teeth and I had no pain. As I was being rushed out of the room I asked if it was possible I just had an infection in the gum, since the tooth itself actually wasn’t the problem. The dental assistant told me I need a root canal and I need to come back for that. I would have to wait 4 weeks for the next appointment. I asked if I was supposed to be in pain for all that time and could they give me an antibiotic for the infection. I was told no, but offered pain meds! I was angry, even the receptionist thought they were treating me poorly. I left there now after 1 ½ hours, drove down the street to urgent care. I was told I had an infection in my sinus, I had already had a previous root canal on that side and it can cause similar symptoms to a tooth ache. However the dentist should have seen the infection on the xrays. I finally receieved proper treatment and will not need an additional root canal. I will never return to concerned dental and will make sure every person I meet knows how awful they are.

Once again I’ve received excellent service. The staff are very friendly. Dr. Marshall was extremely gentle while removing my wisdom teeth. I appreciate his patience and reassurance. Thank you Concerned Dental!

Wonderful staff, from desk help all the way through my visit.
Very clean facility, kind staff. Had best hygienist I ever had.
Dentist was very nice as well. Front desk help were so kind and accomodating from the moment I called to make the appointment to the moment I checked out.
Totally recommend this place.

Worst Dental practice ever. I walked in January and yes I had extensive work to be done, I needed 3 root canals with crowns a filling and an extraction. It took 7 months and I didn’t even get the last two things done. They had me come in for a grand total of 13 appointments, downright absurd. Troubles with this practice…
1. Dr. Siciliano has as much bed side manner as Dr. Jeckle. She will make you wait about 35 – 60 min and when she does finally come in she doesn’t introduce herself, what she’s going to do or even look at you. Spend a couple min in the room shouts some orders and is off with no understanding of what she did. It wasn’t until my last appointment she actually said hello upon walking in and that’s only because I called her out after before when making an error and then just leaving me to figure out what to do. I told her to her face her bedside manner was deplorable and maybe if she took a minute to speak there wouldn’t be all this confusion. The last appointment I had she tried to be nice yet she kept calling me kiddo. I’m 30!
2. Making appointments is horrible. Many specialist are only in once a week and some once every other week so you’re almost guaranteed to wait at least 2 weeks. On one occasion I was told to see a specialist and had to wait 3 weeks just to have him open my mouth and question why Dr. Siciliano even referred me. She then came in the room while he basically put her in her place and she’s was like yeah that’s what I figured and ok set her up to see me.
3. Also one girl who told me her name was Cristina who had the audacity to rudely call and cancel my appointment the night before and told me my crown was not in. When I questioned her because I had just been there a few days ago (when I should have had it put In but because a I was waiting so long to see a specialist when I came out of his chair Dr. Siciliano had left therefore was not there to put it in) she became very rude and kept telling me she didn’t know and they would let me know when it was in. I swear I could literally hear her gum snapping. She then slammed the phone on me. I waited a few days and called and was told it was there the whole time. I asked what happened and I got nothing. I asked when I came in and no one could give me an explanation.
4. They’re always blaming other people for their mistakes. Like no one can tell me why I had an apt canceled it must be so and so’s fault or your crown is being sent back this time must be the labs fault etc. There are consistent mistakes and no one owns them. One of my last incidents they sent what I assume is the office manager, some mid 30s Hispanic man, obviously there to smooth things over. Instead of owning their mistake they just offered a filling for free. Are you kidding me? I just want to finish what I paid for and get out. He then told me I was such a beautiful young girl and they wanted me to keep my beautiful smile. I am well aware that I am beautiful, lol but once again I am 30, I am a professional where do you get off calling me a young girl in such a demeaning manner. No I am not a feminist nor am I opposed for being mistaken and younger than I am, but in a professional setting when I’m paying for a service do not try to manipulate the situation, would they have treated a 30 year old man that way? I told him I was not interested in his «free filling» as I had no trust for this practice and wanted to cut ties immediately.
I paid like I’ve said over 3000 out of pocket and never got my filing done nor my extraction. I paid $ 300 more than I was initially quoted for and without some work done. It took me 13 appointments to get what could have been done in about 7 max. The ONLY reason I kept coming back was because the work had been preauthorized from my insurance company and I wasn’t able to change doctors until the work was done as per my insurance company and I had already spent my flex dollars here so I wasn’t going to lose out on that money. I waited countless hours in the waiting room and had to take numerous days off from work.
A few positives!
Linda, she works in finance/​billing is a sweetheart. I hadn’t been there in years and she still remembered me. She always greeted me and knew what was going on with my treatment plan. She’s super helpful and in my eyes the shining star of the office.
If you need to get a root canal and have to go here go to Dr. Shore. He is so patient and kind and when I went in full of anxiety like I always do for the dentist he took the time to calm me down and make me laugh. He’s only in every other Thursday but so worth the wait! Dr. Siciliano should take some lessons from him.
The front desk, although sometimes manned by the scowl faced Cristina is also most often run by Thomas. He always greets clients with a smile and again takes the time to remember who people are and it seems like he’s been able to develop these relationships with many of the other clients as well so a true testament to his character.

Their hours are falsely advertised and the care is inadequate. Had two wisdom teeth extracted (after waiting for two hours) where I felt the whole procedure because the doctor refused to listen to me when I said I was not numb enough. Even my screams and tears did not make him stop pulling my teeth out. The same doctor did not tell me any post-​op precautions or give me any kind of antibiotic to prevent infection (which is common for wisdom tooth extractions). Then 6 days later I was in extreme pain again and needed to be seen to see if it was infected. Looked up their hours for Friday and found they opened at 8am. BUT when I got to the office at 8:05am the doors were locked and no one was inside or answering their phone. I proceeded to wait until 8:30am until I gave up and decided to deal with the pain. As I was waiting I also observed two people go in the side door of the building and then promptly turn around, get in a car, and drive away.
Wayyy less than one star for this place.

The hygienist that work here are excellent it’s a shame I can’t say the same about the dentist. They only want to do checkups and bill the insurance when it comes to dealing with children. They love to send children to specialist for such minor things as filling a cavity. Even the specialist was asking why would a 12 year old need a pedodontist for a cavity. This place has been called a chop shop by other reviewers and I think that’s the best description possible.

I drive out of my way to visit this dentist because of their great service ! Kristina Collins is a sweetheart and always goes out of her way to make sure I am accommodated, love the front desk service here. Highly recommend !

I hate goin to the dentist, but concerned dental care of Westchester makes my visits so much easier the customer service is remarkable the workers are attentive the doctors I hand in hand with the patient in any procedure that you are getting done and make sure you feel no pain which is one of my favorite things I recommend this to all people looking for a good dentist and customer service

I get all my dentistry work done at Concerned Dental. They have an excellent courteous staff at the front desk and they have many dentists for all your dental needs. You are called to see the dentist at the exact time you were scheduled for and the service and attention you get is excellent.

Don’t go here. I went in for a routine cleaning and then I was told I had a cavity that was filled too deep and was touching the nerve so I needed a root canal. Fine, I had always noticed a little sensitivity on that tooth so why not get it done. I was told that I would need to meet with the root canal specialist and they would sit down with me and look at it and go over everything. NOPE. Next time I went, they said that I was not getting any consultation but I needed to get that root canal done that day without any explanation. I got the root canal done but went home to see a few days later that aetna was saying I only needed to pay $ 60 less than what I actually needed to pay. SKETCHY! Then they said I needed to get a crown. that would cost around almost $ 900 with my DMO insurance. I ended up going somewhere else and paying $ 500 less for the crown because here you are charged for things individually rather than a package deal for a crown. I felt tricked with how they handled things and stunned I could save so much money going somewhere else.

Sitting in the office since 1PM for a 1:30 appt, and it’s now 4:37 and I have yet to be called! I’ve NEVER dealt with such bad service in my entire life! A young woman told me over an hour ago it would be 15−20m longer which was obviously a lie. Let me not forget that I received a bill for a copayment yet the bill was never submitted to my insurance. I mailed the bill back with my insurance info attached and was told I still had to pay! Which was a LIE and I didn’t even get an apology once I straightened the issue out. They haven’t told me that the doctor is running behind and apparently the office closes at 5. I have an empty space in my mouth for my crown and I can’t even leave. I will never return back to this facility nor will I ever refer anyone to this place. I’m an office manager at an Oncologist office so I understand having patience and understand doctors having emergencies but this is ridiculous. Nobody else has come to me and said anything about my waiting. An apology and a smile goes a long way. The worst service I’ve ever seen! I didn’t even want to give a star but apparently I’m forced to before this can be posted.

Great staff. Super friendly. They know and greet me by my first name as soon as I walk in. Kristina Collins at the front desk is amazing, professional, and goes out her way to ensure a great experience!

I like being able to take care of all of my dental needs at one location. They have dentists of many specialties and hygiene under one roof. The hygienist is very sweet and the orthodontist, Dr. Cheung, is very thorough, efficient and communicates well with parents. The front desk is dismissive and not customer-​oriented, but I do my best to look past this.

I take care of my teeth. It’s one of those things that I have always been vigilant about. That being said I’m also picky about my dentists. I left my last place, because they lost my appointment and sent me home like it was my fault. Fine, I checked the website of my insurance company and found this place. Not too far from my place, actually a half mile closer.
My first time here should have just been a routine cleaning, but I had a cavity. I was a bit surprised, but things happen. They said I could come back in a week or so and get it filled. So when I get back a week later, because you know a filling would have taken way too long the first time, I’m told the cavity is so deep I need a crown. Now I’m not a Dr. I believe my Drs. I wasn’t happy, I know what a crown is, although this would be my first. So I said to the Dr, don’t I need authorization for a crown from my insurance company? She says no, this is an emergency, so it’ll be no problem.
Well, it was a problem. The insurance company stated that the cavity could easily be filled instead of drilling down my tooth and putting a foreign piece of garbage, which hurts when I bite and left a nice gap in my molars inside of my mouth. So this means, now I’m on the hook for almost $ 500, when I asked the proper questions BEFORE the procedure was done.
Never go to this place. It is a chop shop!

I never go to the dentist due to previous bad experiences. I had no choice but to see dentist due to the pain I was experiencing.
My experience at this office was great from start to finish. They got me out of pain the first visit. I was able to complete the recommended treatment in four visits.
I finally feel better about my mouth.
The fees were reasonable as well.
Thanks for helping me.

All the staff are helpful and friendly. The dentists in had, one for root canal and another for crown fitting were confidently experienced and very accommodating.

When I scheduled my appointment it was for a first time visit and due to mouth pain. I arrived on time and filled out the expected paperwork. After having one xray done I returned to the waiting room only to be called back in 15 minutes later. I then sat in one of the rooms for 45 minutes to be informed that nothing significant came up in the xray and that I would greatly benefit from a teeth cleaning. But it turned out that «no one is available for a teeth cleaning» because i didn’t specify it when I made the appointment, I assumed it was implied since it was my first time here. I went to find out the next available appointment and I was told that i’d have to wait til September for it. At this point I left the office without scheduling. I then quickly returned bc I forgot to check if a co-​pay was needed, and I asked a different receptionist for the next available appointment and all of a sudden one for august became available but it conflicted with my work schedule so I couldn’t do it. Long story short; I waited for about an hour and a half and nothing was done except for increasing my blood pressure. I feel that I should have been addressed sooner and a cleaning should have been offered and provided instantly. For a place called «Concerned Dental» they really weren’t concerned with the pain and discomfort that I feel. Nor were they concerned that it’s been almost 5 years since my last cleaning. Some advice, be more proactive with your patients

Run away. Don’t even drive down the block… It’s all about the money with this place. Horrible customer service, the billing manager is extremely rude and nasty and clueless about her job.
My older son had his braces done here but this experience is having me search for another orto for my younger son
***Update 10/5/15…Just got confirmation from two separate Orthodontist that my son will need braces on his lower teeth again because this place removed his wayyy two early and failed to upright his 2^nd Molar prior to removing them…
Like I said. Stay far away from this place

I was reluctant after reading the reviews, but this is where my insurance pays for so there I went. I must say, that while it is a busy practice, it did not seem disorganized. my only complaint was the wait time after the initial consultation and the receptionist could be a little bit more welcoming. other than that, my extraction by Dr. Seigel went remarkably quick and I was sent home within an hour. Over all, not my worst experience as the previous reviewers has stated.

ABSOLUTELY AVOID! I went in for 1 tooth filling which was done horribly. I was left with a awkward bite down afterwards because the dentist did not file it down enough. on top of that, I «coincedentally» had a fissure in another tooth the next day. I went back a third time to let them know that i had a very rough groove in my other tooth and they said that they would have to fill it. REALLY?! That was never there before. I have a feeling they made another hole in another tooth just so I would have to pay for another filling. NEVER AGAIN. Plus there is one dentist there that was so rushed and she was just completely out of it… I overheard she was going through a divorce but that is no excuse!
DO NOT GO HERE!