Avatar Relocation of NY

Even though we were only moving 1.5 miles away, the whole process can still be stressful. Not so with the guys from Avatar. The whole undertaking from initial sales meeting with Steve to the actual move with Robert, Hank and crew was outstanding. We moved on New Year’s Eve Day and the guys were punctual, professional and personable. We had basically no damage to any of our furniture or our home and everything was assembled and placed exactly where we wanted it. While slightly nervous beforehand, the day ended up being such a relief. They guys were also a pleasure to deal with throughout the move. All had great personalities, strong work ethics and made the move (almost) enjoyable. I would recommend them to anyone looking for a great moving service at a fair price.

Avatar movers were pretty good. We were able to finish a local move within 4 hours, which was excellent.
Avatar provided three movers and a truck big enough to accommodate my move. We did move on a rainy day and Avatar brought some old boxes to protect my carpet. They did their best not to dirty the carpet.
The movers were very helpful and worked hard to get the move done ASAP. Everything ended up were I wanted it in my place and nothing was broken. All in all a great job.

Avatar gave me the best price and a MUCH BETTER moving experience than a previous company I used. They showed up on time, were very courteous, and finished ahead of schedule. I especially appreciated the careful way they packed all of my items. Nothing was damaged (as compared to many easily-​avoided damages in my previous move with another company). At the end of the job they made an extra effort to confirm each piece of furniture and box had been placed in the right room of the house. They even helped put back together my Ikea bookshelf that fell apart while they were moving it (through no fault of theirs, particle board furniture has a tendency to do that!) Will definitely use them again if I have to move.

My husband and I used Avatar Relocation Inc. for our March 2015 relocation from Long Island to the Gulf Coast of Florida. From the very start things went very smoothly. Steve C. arrived early to our estimate on one of the coldest Winter days Long Island has had this year. He was very pleasant and knowledgable and asked all the appropriate questions. His estimate on the number of boxes was very accurate. He sent the quote later that very afternoon and gave us a dollar amount that was fair. He made himself available in the next coming weeks for any question, big or small that I had for him. He always kept my mind at ease.
On the day of our move, Bob, Gino and a third man came to collect our boxes, bicycles, furniture and 5 precious surf boards (we packed them ourselves with bubble wrap in two surf board bags). The gentlemen packed our lamps, tv’s and computer monitors along with wrapping our furniture and a glass top drafting table that was easily breakable. The gentlemen worked for three hours straight and were very professional and careful with our belongings.
Two weeks later we met the delivery tractor trailer along with Danny and Wayne at our storage unit. They arrived about a half hour earlier than expected. We received a call a few days prior to their arrival with a time and date of when we should meet them. Both Danny and Wayne were professional and carefully brought all of our items, big, small and some fragile into the storage until and helped us direct where to put the boxes. They both worked diligently and were very friendly.
Thank you again to all the helpful people we encountered from Avatar Relocation! All of our belongings arrived safely and NOTHING was damaged. I would recommend them to family and friends. You all made our transition to Florida pleasant and always acted in a professional manner. Thanks again… Steph and Paul H.

[Update] Since my last review, the owner of this company called to apologize for the mishandling of the paperwork and provide a full reimbursement on the cost of extra paperwork preparation and delivery fee on my end. He was very listening and valued customer’s feedback. He reassured that proper training on staff in handling cross-​country move will be reinforced. Again, I would still recommend this company to anyone who’s considering moving locally or within-​US. They do give accurate estimates and ensure your properties are arrived on time and in good condition. Hopefully, with this experience, they can improve their competence in any cross boarder moves.
[Original]This review was written in regards to my move in February 2015 to ON, Canada. Due to the mistake in handling the paperwork and designating a wrong recipient in transporting my furniture to my family in Canada. I had to obtain a power of attorney to correct the mistake, which caused extra cost (notarization fee and expedited courier fee of the original documentation to be sent to Canada) and a 2-​week delay in releasing the goods at the border. When I decided to hire Avatar to handle my cross-​border move. I trusted their expertise in handling the customs issues. But that’s not the case. They were not knowledgeable and misled me to think that no extra paperwork and duty were required (which was not the case, I had to prepare invoice of my furniture and pay a significant amount of duty fee). I really wish that Avatar Relocation can be more careful in paperwork preparation and be able to answer customer’s questions more thoroughly for cross-​border move to avoid unnecessary delays and misunderstanding.
Nevertheless, I should still say that the loading day went very smoothly. The moving crew came to my house on time, packed everything carefully, and loaded everything in a careful and organized manner. They demonstrated high level of professionalism. Also, no loss nor damages on the items was found. In terms of this, I would give a very high rating on this moving company.
In all, I would recommend this company to do any local or within-​US moves only. I would not recommend them to do any cross-​border moves. You would either have to do lots of your own research on importing/​exporting across the border or hire someone else that has that expertise.

Great moving company. The service was excellent! The packers arrived on time, loaded the contents of my home onto a clean truck. The price was competitve with other movers but the service I received from these guys made this decision to use Avatar a good one.