The Chimney Sweep

I have never written a Unilocal review before, but I am compelled to as I feel so poorly about this company. Serviceman was incredibly rude — I have never been treated this way in my own home. Very unprofessional, and all around a bad experience. I would stay far away.

I hate to write negative reviews on companies that I’ve liked in the past. That said, The Chimney Sweep now qualifies. This spring I had them sweep the chimney, point the chimney masonry and spray a sealant on the entire chimney exterior at no small cost. When I came out to inspect the work, I discovered that their spray technician didn’t use any drop cloths. The result was overspray on two loungers, a grill cover, pool heater, pool piping, control boxes and not the least, part of our pool flagstone and pavers.
After I pointed out the damage, the technicians made an effort to remove the most serious overspray, but much remained. I called The Chimney Sweep office and the owner came out to investigate. He wanted to power wash the pavers, but that would remove the sand between them as well and I declined. He said he’d check and see what solvent would be used on that and the other surfaces and that if they couldn’t remove the spots from the loungers, he would replace them.
That was several months ago and I’m still waiting to have them fix it. Oh, and the summer heat has now turned the overspray spots an ugly brown.
I’ve called five times to see what they intended to do and was promised a callback from the owner each time. He’s never called and no action has been taken.
I don’t know what’s happened, but this isn’t the same quality organization that I dealt with before.

AVOID! My 3-​year old could do better accounting than this company. They mis-​charged me TWICE! I had to call four times to get them to correct their mistakes, which resulted in me being overcharged over $ 200. The people that run the office are completely clueless and unapologetic. I don’t have any issues with the work done — although I wasn’t too happy that they wouldn’t do an chimney cap installation without doing an «chimney inspection» (this is a non-​working fireplace, so I really didn’t feel like I needed a inspection) — this totally awesome «inspection» took all of 5 minutes and cost $ 125.

Needed a cleaning, gave them a call. Friendly, efficient scheduling, a reminder call the day of the visit, and a very friendly, polite, and thorough person showed up. Cleaner also took a look, said the chimney wasn’t that dirty, and he could leave and not charge, or do the work.
I was impressed, and opted for a cleaning anyway. (Hey, he was here, and it’ll put off the next one.)
Price was $ 119, cheaper than most others I called.