Twin Oaks Moving Company

Used them in November 2013. The price was good and the team of movers were nice and courteous. Of course I realized later that they stole some of my old toys that I saved from childhood. The owner didn’t care. Never apologized and only responded to my voicemail with a short text that someone would call me. They gave me minimal compensation. They also broke a punch bowl from a brand new set in the original box. They gave me a few dollars even though the entire set was useless without the bowl. The worst part was they tried to hide the fact that they broke it by burying the box in the back of a closet. They cleaned out all the glass and taped it back up. We bought them lunch and they stole from me. Nice.

I had a great experience with customer service. I move my house in Summer of 2013 and had Twin Oaks store my furniture in their warehouse and after two months I had them move it to a less expensive storage space. I was looking to buy another home and the deal fell through. Almost a year later in summer of 2014 I go to move my things and the new moving company did not want to touch anything until I acknowledges the furniture damages that Twin Oaks hid when they moved my stuff into storage. My Ethan Allen Tables cannot be restored. And of course I had signed that everything was fine when they moved it into storage because all was covered and went from their truck into the storage locker. Never again, I have a friend who started a moving company and he was who I called and helped me when I say how much damage Twin Oaks did. I’m not attached to material things but after I moved into my new place and looked at the damaged furniture that I worked hard for and I paid Twin Oaks to move, it hurt!

Thieves… NEVER hire this company!!! They were hired for my military move from NJ to CO. My Samsung 32 in LED TV and my antique iron bed rails did not make it onto the inventory sheet and never made it to my home in Colorado. I am 100% sure that the Television and bed rails were in the storage unit before I moved. A television (still in the retail box) and heavy metal bed rails don’t just go missing. I called twin oaks to ask them about the situation, after multiple calls and voicemails (none of which were returned), and all they did was talk to the owner and the movers who according to them are «stand up guys, and have been with the company for several years.» How is that any sort of proof or evidence? They were not willing to do any sort of investigation, or compensate me in any way… not even a simple apology! I suggest that everyone does themselves a favor by never working with the Twin Oaks Moving Company.

Great company to work with! Friendly, efficient, and made us feel very comfortable during the stressful events of moving. Packed everything up in 2 days, labeled everything clearly and precise, very careful with our belongings and packed up things most movers will not pack. Highly recommended!
3^rd move for our military family and wish we could use them again!

I’m in the military and if I had my choice, I would not have gone with these guys! They delivered and unpacked my household goods. I had two deliveries, and for both of them, I requested unpacking. The first one, they started getting an attitude when I said I wanted things unpacked. The second time, they kept bringing in the boxes and I asked if they would unpack after they were all in. They said «we weren’t planning on it.» When they started unpacking, they just started putting stuff in random places (shelves and cabinets). They also started taking boxes where they thought they should go without asking me where I wanted them. There were 4 of them and one of me so I couldn’t see what they were all doing at once. I had a computer desk that they started complaining about the minute they brought it in, saying «this is going to be fun to put together.» They asked me if I knew how to assemble it or had instructions. It was a pretty basic desk, with intuitive assembly. They said they couldn’t find the hardware. I took a look at it and saw the screws in it, so I told them and they «looked» at it again, saying they still didn’t have all they needed so I should claim it. After they left, I put it together in under an hour. They didn’t even want to try. After they left, I found three unpacked boxes in the garage. They also took extended breaks. Extremely lazy… avoid if possible!

They have moved us twice (military) and both times were horrible.
I found mugs just dumped in a box — not even wrapped.
The broke the leg off a piano — which we requested multiple times they crate for over a month and they didn’t do until after the leg was broken and they poured glue all over it trying to cover it up.
They taped the back of the nicest piece of furniture we own with PACKING TAPE — completely pulled the finish off the side.
They try to avoid using wardrobe boxes and stuffed evening wear and suede and leather jackets into a box — and then stuck an open bottle of soft soap on top without any paper around it.
We requested shrink wrap around an antique china cabinet that belonged to my grandmother — they took it out to the truck with the doors swinging back and forth.
Just an awful company.- I will do what I can to get the military to not use them again,

Ulises and Rollie from Twin Oaks were our movers just yesterday and were definitely awesome. Both were very professional, fast, and courteous. They took their time and ensured none of our stuff was going to be damaged during the move, actually some movers I felt that were competent, I’ve moved all around the country and world and this was by far the best movers I’ve had.

I wish we would have read reviews on this company my husband is in the military also and they selected this company they where terrible only good thing they did was be on time but it took them all day probly because they were to busy texting and talking on the phone when they realized it was getting late in the day they began to rush and forget to pack stuff my husband and i had to keep telling them they where forgetting to pack stuff then when our goods arrived to the new place we had damage good including my couch they completely broke the leg off there was no fixing it we are also missing stuff and had to do a claim for the damaged and missing items we have never had to do a claim and never had such a bad experience with a moving company until we dealt with Twin Oaks Moving Company the worst the packing war horrible I found one of my coffee mugs stuffed in my husbands tool box who does that just terrible all around I would definitely not recommend to anyone.

My husband is in the military and this company was selected to pack our household goods. The three guys that packed us were unfriendly, sketchy acting, and made me uncomfortable to be around. Some things weren’t packed properly and were used as «padding» when everything was loaded onto the moving truck, such as our couch cushions. Instead of wrapping certain items individually they would take a stack of plates, or a pile of something and wrap it in one sheet of paper. I would not recommend them to a friend or anyone else.

Worst move experiance Ive ever had as I was moving have way across the country. My household goods were packed by these guys and arrived looking like it have been dragged across the parking lots, 7 pieces of furniture were scratched, dented, many small items missing from boxes that were either stolen of lost as some of the boxes had been punctured through and taped up. Several of those boxes had small pieces of gravel inside in my clothing. Stay away from them if you value your stuff at all.