Tu Moda European Day Spa

I call to book an appt because I have to give a speech tonight. I pick a stylist and then, because «it’s been so long since I have been there», I am told I have to book a consult first, so it can’t be with that stylist. This is why I haven’t been there in so long. I always feel like they are the customer, not me. Instead of accommodating me, I must accommodate them. And I stopped going because the stylist was spending less than 30 minutes from wash to cut to blow dry, but now I have to go In earlier for a «consultation»? No thanks. Two stars because I have had a good experience with Jessica in the past. Not sure if she is there anymore.

My sister in-​law and I decided to go together for the executive package with haircuts after I won a gift card at work. The experience was absolutely delightful. The staff was friendly and professional. The massage from LJ was so relaxing and the manicures for us both were beautiful. As an additional bonus, I received one of the best haircuts I’ve ever had in my lifetime from Minnie who has worked at Tu Moda for 8 years. I have thick coarse red hair that most people cannot handle, but she seeming effortlessly cut, thinned out and styled it beautifully. We were both so happy with our experiences that my sister in-​law and I will definitely return again!

So relaxing every time I’m there. Ask for the aveda herbal tea or fruit-​infused water when you check in! Spa services are stellar & hair salon is great. My aesthetician (Serena) recommended a moisturizer for me that was life-​changing!

I love love love Tu Moda. My entire family including my husband goes here for their spa services. The massages are to die for and are the best around.
I also get my hair done here and I love Anni! She is always so sweet and accommodating as well as helpful and never ever gives a bad cut. This is by far the best spa/​salon in the area.
Highly recommend TU Moda for any services.

I was a devoted customer for 10 – 15 years who saw one particular stylist regularly (every 4 weeks) who never made me leave anything less then perfect. My stylist moved away out of state and left SPECIFIC instructions along with the formula to the stylists. The stylists (Kiki and Thuy) did not follow the formula, admitted they did not follow the formula and told me they WILL NOT follow the formula. Due to them not following the formula my hair is completely RUINED as they had to keep doing color correction repeatedly, After all the color correction i still have fluorescent orange, gold, and yellow hair and the integrity of my hair has been greatly compromised. I have lost all the hair on the top of my head because they refused to follow the formula .If they had just told me from the get go they did not feel comfortable following the formula, I would have gone elsewhere. Instead they ruined my hair… They refuse to fix the orange gold and yellow and will not refund my money., they are actually actively looking for MORE money for all the times they have had to try and fix it ! This salon is not good with following instructions but they sure know how to take your money ok… THAT they can do with no flaws, Also they advertise they do hair extensions but they admittedly do not know how to work AROUND the extensions once they are installed, so if you need a touch up or color, they cant do it without mishaps, NOT ENOUGH TRAINING HERE. If a salon advertises they do a service, they need to know how to do the service in its entirety, THEFT, ROBBERY, INEXPERIENCE, NO KNOWLEDGE is what you will find here at this salon. My hair will grow back but there reputation WILL NOT.

I ve been going to this spa for 15 years. I always had great experience expect today when I decided to try book for one of the deals that was sent to me in the email. I got to the spa only to find out the unorganized woman shouldn’t be a reception at all. She booked it the wrong date after I told her «I want to book the special deal for today from the email I had received. This place is suppose to be the place to distress not add stress. I was really disappointed because I had arrange for someone to watch my child and take time to get some relaxation. So I decided not to waste the day and got a mini facial with Janet instead and she made it all worth while. I wish the mini facial included extraction. The receptionist upstairs was much friendly and helpful. I just wish the location of the mini spa was more private. I could hear all the stuff taking bad about a custom. Not professional at all.

Beautifully decorated with very helpful staff. Kiki, who is a new talent stylist, gave me the best shampoo I’ve ever had, cut my hair, exactly the way I wanted, although I wish the blow dry had more volume. However, for $ 35 (not including the tip I have her) it was a great deal.

Today was my first spa experience at Tu Moda. I’ve had hair and nail treatments in the past and were very satisfied but today I was in need of a facial so I took a risk and tried it. Called and was greeted by a gentlemen that was very helpful and polite and had booked me the «Beyond Botox» facial with Megan. Upon arrival private parking was very easy to find located in the back. Everything was very quiet and clean. Extremely relaxing environment. Then I had met Megan. She was very educated in helping me learn more about product use and care for my skin. The facial experience for me was extremely relaxing and I do believe I may have even dozed off for a little bit. Also may I just add in that this is the only spa I have been to that includes leg, arm, hand and foot massage with the facial which made the experience even better. I was a loyal client at St. Cyr for 8 years but sadly I won’t be returning because my esthetician has relocated and it is very inconvenient for me to drive that far. But nothing personal against St. Cyr but this experience was far more enjoyable and my skin looks great and I am looking forward to future services at Tu Moda and have no complaints. Service, Price, Customer Service, Cleanliness, Parking & atmosphere get my 5 stars! Thank You !

Horrible experience with the hair salon portion of the business. I was a customer for over a year and was treated completely unprofessionally so finally I was forced to go somewhere else. They have been unable to find me in the system when I have called in and have messed up times of appointments in the past. The «owner» actually told the front office not to take my appointment unless they charged the full amount on my credit card because they messed up scheduling and said I didn’t show up to an appointment when I never confirmed that I could get the time off work. One of the receptionist got in trouble because she booked me with another stylist when TuModa cancelled my appointment without letting me know.
This is not a place for people who have jobs, tight schedules and who need a salon that is reliable.
Their «consultation» that they require for a hair service is a joke and a waste of time. I have been fortunate to have been to many nice salons around the world when traveling so I was originally excited and thought it was a treat to have a stylist go over my hair and make recommendations. However, when I got there the stylist looked at my hair for one second and was like «soo what color do you want?» The whole consultation was over in literally 5 minutes… if that. The worst part is that if you want something else done to your hair… you have to do the whole thing again?! Who has time for that in this day and age?
Trust me, your money is well spent somewhere else.

DO NOT EVER get Protein Bond hair extensions from Tu Moda. I paid $ 1500 to get extensions applied from Milley that I was told would last 6 months to a year! I got 80 pieces put in and it looked very thin so I went back to get a cut that would blend my own hair with the extensions better, The cut took 5 minutes and was a centimeter off of my hair and I was charged $ 35 for a cut to help blend in the extensions I paid them $ 1500 for correctly! That cut should have been free. The extensions almost immediately started falling out within a few days along with my natural hair. I was told to use the WRONG shampoo and when I called back they asked what shampoo I was using, I told them the shampoo that Milley told me to use, all they said was I cannot believe she told you to use that shampoo! That shampoo has ingredients to make extensions fall out. They did nothing to try to accommodate or fix this as my extensions continued to fall out. I called the salon several times concerned about my hair and the condition my natural hair would be in and I felt like they always tried to blame it all on me. When I wanted my extensions taken out, they actually had the nerve to tell me that the removal wasn’t included in the $ 1500 application and they charged by piece to remove! After all the issues I had with my extensions because of their MISTAKES they actually thought I was going to pay them to take them out. I went and had several PROFESSIONAL salons look at my extensions and they AL said that they have never seen anything like them and it was not a $ 1500 job and they should remove them for free no questions asked. Overall, they lasted not even a month! I GOT EVERY EXCUSE IN THE BOOK. as to why they were falling out rapidly and didn’t look so good… oh its the brush your using, your sleeping wrong, etc. I still have some of the extensions in my hair because I refuse to pay another penny to remove a job that they messed up. They told me to use the wrong shampoo (it was a shampoo that would actually make them fall out that I was told to use, another employee there informed me of this). When I went in to have them looked at probably the 4^th time because they looked so horrible, I was told to use these two products they sold at the front that cost $ 89 for two products. Those two products I brought home and started using. BOTH of the products contained the two ingredients that you CANNOT use with extensions! Sulfate and OIL! Right now I had to cut my hair chin length to make it look normal and the extensions are still in there. I got extensions to make my hair longer and I was forced to cut it shorter than ever to look normal. I am going to have another Customer Service orientated salon remove them because I refuse to pay Tu Moda another penny after all they charged me for all the mistakes they made. All of the managers acted like it was not a big deal my REAL hair was falling out and charged me every time I stepped a foot in there to try and make them look normal after they cost me $ 1500 with a $ 100 tip!!! This place only cares about money and did nothing to help me fix their mistakes. I am going to speak to the owner about this. I was given wrong information on the care of these extensions that are so expensive and was lied to about how long they would last. The first one fell out within the first week! I received HORRIBLE customer service and will NEVER go there again. Overall, these extensions ruined my real hair due to all of the wrong information regarding the care of them that I was given by their non-​experienced employees. My natural hair is ruined and i paid them $ 1500 to ruin it, without a single accommodation, not even a free hair cut to make them look better! I will never step a foot in there again.

This is a top of the line spa. One of the best spa’a I’ve ever been to. If you are going to get a facial or any kind of waxing ect make sure to book your appointment with Jackie. She’s unbelievable! She’s professional, well educated and has a great personality. Well worth the hour drive to see her! So happy I found her.

What a great day for mani pedi. First off, I work in the industry so my expectations are high. My mani pedi was with Sue and I can’t say enough great things about her. She was pleasant, attentive and talented. I am new mom and needed a little me time and decided to spend a little extra than going to those «other places».
Well worth it. I will be back to see Sue again!

I was lucky enough to be taken to Tu Moda for my first massage ever to celebrate my birthday! The staff was extremely pleasant and accommodating while checking in. Heather was wonderful! She answered all of my questions regarding my massage and made my first experience extremely relaxing and enjoyable! I recommend following the massage with the steam shower!

Gloria cut my hair last week and it’s the best cut I’ve had in years. I’m new to the area so used Unilocal to for the best reviews and TuModa was rated highly. I’ve been pretty frustrated with the cuts I’ve been getting of late. Gloria was really helpful and my hair looks great. Thanks Gloria…

Had my apt. here w/​Alex two days ago and was very pleased! this was my 2^nd apt with her and will to continue to come back! She colors, foils, cuts and a blow dry’s my hair and I am very happy with all! She is very sweet! ill be back again in 6 weeks!!!

This is the finest spa in the city of Worcester, perhaps in Central MA. I have been going here for several years for deep-​tissue massage, haircuts and the occasional pedicure. A man’s feet shouldn’t be scary. Their staff is excellent, courteous and professional. The building is beautiful, clean and sophisticated and they have a great assortment of products.
They are not too pricey, they seemingly almost always have availability within a reasonable time-​frame because they are well-​staffed and it’s a great way to relax and rejuvenate.

I have been going to Tu Moda for about 5 years, and it is by far the best salon in the greater Worcester area. I have recieved no less than exceptional treatment every time I’ve been.
Gloria is my stylist and I love her. She always cuts my hair exactly how I want it. I have had other stylists here but she is definitely my favorite. I have also had a massage and facial downstairs in the spa and it was the best I’ve had, and I have tried many other places.
I am constantly recommending Tu Moda to friends and family. The prices are a bit higher than most places but it is SO WORTH IT!

When I lived in Worcester this was the only spa I went to for both spa and salon services. For close to a year after I moved I continued to go back to Tu Moda because I trusted the estheticians and stylists more than anyone I’ve ever trusted for these services.
The spa is gorgeous, well-​maintained and clean.
I still go to the salon when I am in town and would recommend to anyone in the area.

The price still makes Tu Moda only a four star establishment, but I just wanted to say that I had the same person doing my pedicure this time and she was very nice and friendly. :)

Tu Moda is lovely and the staff is pleasant. I hosted my wedding-​morning massage party here and it was a blast!
Postives: Very clean. Very quiet. Very private. I’ve had four or five passable massages here and one amazing one. Too bad I’ve forgotten the name of the woman who rocked my world. She has super muscular arms, almost like a dude. The pain she inflicted on me was sweet, sweet torture.
Negatives: The salon upstairs seems disorganized. I had to wait ten minutes to pay once because I couldn’t find anyone to check me out. Also, my highlights came out about three shades blonder than I wanted, although the cut itself was great.
Sidenote: It seemed like the only other customers were 17 year old girls. This salon isn’t cheap, especially for Worcester. I was surprised to see so many kids running around.