Sutton Apts-Worcester

i went to look at these apartments last weekend, and they were okay. pretty ugly outside, but they have great floor models put together, so they show beautifully. prices quoted to me were higher than their website said. and my fiancé and i did the sound test, and the walls seem paper thin.
but i’m really writing this to talk about their office staff. the woman that showed us around was nice enough. definitely a sales-​woman. and nice enough to call me 3 hours after we left to inform me that she forgot to give me back my license after making a copy. i live over an hour away, and there was no way i was getting back anytime soon. i called the next day, and told her since i couldn’t get back there, and she forgot to give it to me, i’d like it sent back to me OVERNIGHT. i also specifically pointed out that the address on the front is old, and to send it to the address on the back.
after a week, and no license arriving, i called back. she informed me that she left it for the girl who works on mondays to send out in the mail. they had not gotten it back, and it was no longer in the office. great.
so i just called the weekday girl, and basically she just couldn’t be bothered.
«did you send out my license?»
«yeah»
“where did you send it, and how?”
«probably the address on it, in the mail (with a tone of ‘how else could i send it, duh?’)»
«well, i still haven’t gotten it. did it get sent back?»
«nope»
even if she had given me a fake, «oh, i’m so sorry that you still haven’t received it. i’ll call you if it gets sent back» it would ahve been better than her bitchy air of «i simply can’t be bothered».
AWFUL customer service. F.