Safelite AutoGlass

I hate it when they don’t do it right the first time. My rain sensors didn’t work when they finished, my fast lane was not replaced. So now I have to travel to the Massachusetts Fast Lane in Natick, about 40 minutes there just for Velcro tabs, then I have to go to West Newton for them to repair my rain sensor. My day is washed up. Can I bill them $ 600 for my time? If your insurance company tells you to use them them please don’t. I am really busy and to loose 2 days chasing this crap down really REALLY sucks.

I have a 1984 Porsche 911 that needed a new windshield. The first guy they sent there (older gentleman) was nice and seemed quite experienced and knew how to «rope in» older windshields. He took out the windshield and advised me of the rust. I said to leave the windshield out and I would grind it off and treat the surface with POR15. Somehow, between the grinding and POR15 he was advised to install the windshield even though I said I’d call when I was ready. I called him up and told him I needed that windshield taken out right away. He also said he wasn’t sure the glass was a proper fit (Fuyao was the brand). When I finished prepping the surface I had him come back and attempt it again. He tried but was unable. Also, when he had a helper come by to assist they started hammering in the metal trim (not too cool) and they put a small dent in my roof. I decided not to fuss too much about it and they stopped trying with that windshield and ordered another one. Unfortunately it was the same brand (Fuyao). The younger assistant was in charge of trying to put this one in. Without even a phone call I come home to find they had also given up. The metal trim was not in and the windshield was loosely wrapped in around the pinch weld. I took the car to my friends and we pushed the windshield out with our pinky fingers. We also noted that this glass was way too small, the gasket didn’t fit snug and the the gasket was also chewed up. At this point I drove the car home (with my full face helmet and no windshield) and put the beat up gasket and windshield outside and called safelite to tell them to come pick up their crap. At first it appears that they just wanted me off the phone because when I told them I was going with another company they almost hung up on me. I had to stop her and ask her if she wanted the windshield back! Finally they picked it up yesterday. I am going with a new company who is getting me an OEM windshield. This new guy forgot to order the gasket, and I have an event on Sunday and my windshield has been out for a looooong time. I’m not happy.
I have to do the windshield on my daily driver soon, and will not be going with Safelite. If they fix the dent on my roof they made maybe I will, but I will never ask them to do a windshield again on one of my sports cars.

Only gets 2 stars because I can’t give it 2 ½ stars. Recently had 2 separate windshield done. One windshield no problems no issues, technician called ahead and said when he would be there. Second wind shield technician didn’t snap down plastic around windshield, left scratches on roof, dirt and debris on dash and big dirt /​smudge mark on fabric headliner, scratches on windshield wiper arm. Never called to say what time he would be there just showed up. I guess that is what you get, a little bit Jekyll and Hyde. One good one bad! Probably wouldn’t use them again unless I could guarantee getting the first technician. Definitely not the second technician.

Got a crack in my windshield and had it repaired here. Showed up 30 mins before appt and they took me immediately. Had repair done within an hour and even replaced the Velcro for my EZPass. Clean, spacious waiting room. Would recommend

Gotta say… Easy to set up appt on line, received the email confirmation. A very nice technician showed up at my office when he said he would. He replaced my windshield, vacuumed the inside, and washed the windows. Very happy customer.

My repair started with a chip in the glass. Making an appointment was easy and all was handled seamlessly through my insurance company. A few months after the repair, the spot where the windshield was damaged started growing legs. I called back and they located my original claim and worked through my insurance to replace my windshield. The second technician was just a professional as the first and left my car looking better than it was before he fixed it… perfectly cleaned inside. I couldn’t have hoped for better service!

I’m updating this review based on the company’s handling of my complaint. A few days after the incident I described previously, Safelite’s corporate office called and told me the Worcester manager would replace my windshield under the warranty. We set up a time that was convenient for me, and Safelite sent a van to my house. It took about half an hour for the guy to replace the windshield, and it looks fine so far.

They are the administrators of the glass claims for my insurance company, so it worked out great for me. One phone call to put the claim in and make an appointment to get it repaired.
They did a great job completing the work in just over an hour. They vacuumed the front of my car and reattached all of my stickers and Fast Lane transponder.
My only complaint, and reason why they didn’t get five stars, was the waiting room. Besides the fact that there was no public bathroom, it was a disaster area. There was a pile of magazines and weeks of newspapers piled on a table in the corner. I was afraid little Ms B was going to knock into it and get lost under the rubble.

I love these guys! Over the past few years, they’ve replaced my windshield twice and door window once. Every time, they show up in my company’s parking lot the day after I call. They do a quick, friendly, professional job right in the parking lot, and they’ll send the bill right to my insurance company.
I couldn’t recommend them more. Thanks guys!