Enterprise Rent-A-Car

I was rear-​ended and needed a rental car while my car was being repaired. My auto body shop works with this particular Enterprise. I had a very positive experience. The representative was great and the entire process was easy. I was able to drive a nice car for the 2 weeks I was without my car. I would have no problem renting from them again.

Have used this Enterprise 6 or 7 times. Have used them for both insurance claims as well as for personal use. Have always had a good experience and never had any issue or hidden fees, games, etc.

I’ve rented from this location multiple times over the past 5 years and have had few problems. For the most part, I’ve been treated well and have saved a boatload of money on every rental.
I’ve never been stuck with a car with any problems as I have with other companies. The staff is stretched to the limit sometimes. More staff would be helpful to the staff and customer alike.
Once they move back into their new quarters, I’m sure things will be even better.

Great customer service. The vehicle that we requested was clean and comfortable. I had to rent the car for a friend. Extra driver charges, but at least they were able to make it work. My friend returned the car a day late without issue, just an extra days cost. The prices were a bit steep, but not outrageous. Plenty of cars on the lot when we rented from them.

Needed a car for 10 days flying in from CA and saved well over 200 dollars getting
the car at this location rather than the airport! Called and they were
willing to work on the daily cost. I found the the employess were friendly
and curtious. Also got a free upgrade on their part since they were out of
the economy cars. I will go back!

I rented a car here after my car was side swiped by some idiot. The insurance covered it luckily though. The car I got was a Kia soul. The kind that the hamsters are driving around in the commercial. It was all they had available at the time. The service was good, and the car was whatever. I also rented a pickup truck and a van previously for moving large items. Both of those were good experiences as well. Would use enterprise again if needed.

First of all, most people on Unilocal are waaaaay too critical. Unless you’ve really been wronged, put a sock in it. It seems many of this new «Me» generation where everyone «wins a trophy» are much too sensitive. If you don’t like how an experience went, do something about. Don’t hide behind your keyboard and bitch… As for Enterprise Rent-​A-​Car in Woonsocket, staff there is great. Super friendly, understanding and accommodating. Even when I had to keep extending the rental, it wasn’t a problem and they obliged. On top of all that, the rates were reasonable. A++++

BAD customer service
I have been renting from this location for some years. this is the recen. t experience i had where one of the manager proved to psycho and rude. so please be aware you might get shocked once in a while

The people here need to work on their customer service and math skills. So I had someone pick me up at the dmv so I could rent a car. The guy who picked me up was very nice. The woman at the counter however was not helpful and completeley unwilling to give me any kind of discount on anything. I think her name is Andrea. Not that they have to but I am comparing to my experience at the attleboro location where they are very nice and helpful. Like the other location, they only had a pickup truck in stock. Now the cost of this is triple the cost of a car so most people are not going to be using these long term, maybe if they need it for a day or two. I was going to get the truck for one day then exchange it for a car the next day. So I asked her to do what the other location was willing to do and discount the truck I dont want enough that between that and the car the weekly rate would be about the same or slightly more than a car for the week. She said no because she has been getting calls about cars so eventually someone may be willing to take the truck. So lets do the math here people. A pickup truck for a short time that is not even guaranteed or a car rental for 2 weeks at 350/​week inc insurance. Hmm what would make them more money. common sense. It is also midweek, off season in woonsocket. I had to call a taxi and pay 20 to get home so I could go to the north attleboro location that was actually helpful and willing to work with me. People who have no business or management skills forget to consider the cost of losing future business, recommendations, and the benefit of good customer service. And of course the fact that the woman here thinks a potential one day truck rental of $ 70 is worth waiting for intead of taking the $ 700 rental in the office. people amaze me

We’ve been renting cars from this location for many years now. Two weeks ago we rented a Toyota Camry from them.
As we were driving on the highway, the car started acting strangely. A warning light flashed and then showed steady on the dashboard. I looked it up in the manual and saw that it was a tire pressure system trouble light. We pulled off at the next exit and called Enterprise. They told us it was probably just a matter of the internal tire pressure fluctuating due to a change in temperature; we shouldn’t worry about it. But if we were concerned, we could check the tire pressure the next time we stopped for gas.
Somewhat reassured, we continued on. Soon it began to rain, and the car REALLY started acting strange. It didn’t seem to have any traction or stability. On hills, the tires spun like mad, uncontrollably. It was a terrifying experience.
When we checked the tires, we discovered that they were almost totally bald. The wear bars were flush with the tread. We called the local Enterprise in PA; they couldn’t help us, they were out of cars and personnel. We called the Woonsocket Enterprise, and told them our situation. After several calls back and forth they eventually told us to have the tires replaced and charged to them.
However, the local shop they directed us to didn’t have the right tires for the car, and wouldn’t get them in until the next week. So we found another shop that could bill Enterprise.
They measured the old tires for us: the tread on the front tires was ¹⁄₃₂ of an inch. The rear tires had between ¹⁄₃₂ and ²⁄₃₂ of an inch of tread remaining. As they noted on the receipt for the tires, all of the old tires were completely unsafe and could not have passed inspection.
When we got back to Woonsocket, we spoke to the Enterprise manager there. She apologized and regretted that we’d been «inconvenienced» (!). They reduced our bill by roughly 25%.
It was not a pleasant discussion. One thing that came out during the conversation was that THEY DO NOT INSPECT CARS FOR SAFETY BEFORE RENTING THEM OUT. Not at all. I’d had no idea that they’d be so irresponsible.
Enterprise put the safety of my family at risk. ONE star is one more than they deserve.