C & T Auto Service

Great guys! Randy & Chad are the opposite of today’s dealer service center after your car’s warranty runs out. Next time you go to your dealership and they quote you a repair bill more than your car is worth, go see Randy & Chad. Just had an issue that dealership wanted me to buy $ 1,000 part (new fuse box) on my family minivan as it wouldn’t start sometimes and leave family stranded for no reason for an hour or two. Dealership said is was fuse box broken from frame which ended up being total BS! Randy’s crew figured out it was part of the cars anti-​theft system not letting us start car as the computer system indicated car had been broken into and part of system was to not let car be started. A couple of hours of labor and no parts.
Thanks C&T for saving me hundreds of dollars and making my family vehicle reliable again!!!

We have been loyal C&T customers for years. That is about to change. The last several times we’ve taken either of our cars in, we’ve paid to get extensive service done. Then we get the car home and discover either the problem isn’t fixed, there is a new problem, or the problem is worse than when we started. They always tell us that it was something we didn’t ask to have checked or something that went wrong after we left. I took a used car I just bought in to the Towne Lake location for brakes and asked them to check the car over for other issues. Including the brakes I paid almost $ 1000. I picked it up and drove 2 miles home. When I got out there was radiator fluid pouring out. Took it back the next morning and was told I now need a new radiator. How it can be checked «thoroughly» and not need a radiator then the very next day it does need one is beyond me. They are either grossly incompetent or dishonest, or both! I realize we drive older cars, but that shouldn’t be an excuse for poor or dishonest service. If this is how they treat loyal customers, I will no longer be one.

Longtime customer. Reliable work for fair prices. They have cared for many of my cars over the years and have always been honest.

After being a loyal customer for 7 years, maintaining 3 cars and sending numerous friends to C&T I can no longer stand behind them because they do not stand behind their work.
On 8÷16÷12, I took my Nissan Titan in for a basic routine transmission flush as I had just hit 100k and planned to take on a trip. That evening as I crossed over Monteagle in TN, the transmission started slipping heavily. As I pulled into a station I noted that my engine compartment was now covered in fluid and the entire truck smelled like it was burning. We limped into a local motel with my 8 month old and 4 year old for the night. The next day we had it towed (at our expense) to the local dealership where they determined the hose had not been connected properly after the flush and the fluid had all leaked out. They replaced the hose and topped it off but stated permanent damage had likely been done and it was a matter of time. The transmission died 8÷19÷12 on the way home, requiring a complete rebuild ($ 3200).
Randy stated that he could not afford to help me. He offered to pay for the fluid top off, hose replacement and hotel (250). A mere 8% of the entire repair cost due to their screw up. He said they are running a small business and simply could not afford it. He would not meet us halfway or consider any compromise. Do I think it was an honest mistake? Absolutely! I think Harold does an excellent job. But everyone makes mistakes. How can I trust them when they screw something up in a major way and leave us out in the cold with no help to fix it? My family did not have this $ 3,433.34 for their mistake in our budget.
I hope that Randy and his family enjoyed their vacation last week. Because of their mistake an unwillingness to help at all to pay for the damage we will be missing out on ours.

I’ve been doing business with C & T since I moved to Woodstock in 1990. During these years, I’ve done business with C & T dozens of times and have yet to have a bad experience. In my experience, if you can find an honest auto shop, DO NOT let it get away. I certainly won’t let C & T slip away. Their old shop behind the old Wal-​Mart on Main Street isn’t much to look at, but I’m not looking for a shiny new auto repair shop. Do yourself, and your bank account, a favor and go see them.