US Post Office

PARKING LOT IS CONGESTED.
UNORGANIZED. — one person doing passports.
ALWAYS LONG LINES
TRY GOING TO LISLE PO (excellent)ON OGDEN ave to compare to.
It is sad to live near a post office and have to drive farther to go to a post office that’s great

Awful. Won’t deliver packages unless you schedule delivery after their first attempt. Inconsistent directions. Some employees may be lazy? For example, when a delivery attempt was made at my apartment the mail person rang the intercom bell. I responded. They didn’t. By the time I went downstairs to see who it was, the mail person had already left a «Pick up your package at the post office» sticky note at my mailbox. Pain in the neck. When I went to the post office a few days later they couldn’t find the package. Avoid dealings with dez folks if you can.

World’s Most Patronizing Post Office
This is one of those cases where an employee is familiar with the ins-​and-​outs of their job so they expect that everyone in the world is too. If you have a question or aren’t sure which steps to take, expect to be publicly berated and made to feel embarrassed.

I’m honestly surprised at this post office has even two stars!
I went here thursday, October 8 and probably had the worst service that I’ve ever experienced! I do a lot of shipping with USPS and am in the Glen Ellyn or Lisle post office 3 to 4 times a week. My schedule made me pass this post office today.
The gentleman behind the counter with piercings and tattoos was extremely condescending. When I asked for a receipt he said they can’t do that! I told him that I was at the Lisle post office on Monday and the Glen Ellyn post office yesterday and had received receipts from them. He then proceeded to get his supervisor. This guy was was extremely rude and Almost implied that I was an idiot because I needed a receipt! Bottom line… These people are rude and obviously don’t want to make sure the customers are happy

This is closest to me so I end up going there and it’s like stepping back into the 1950s. There’s usually one or two clerks and a huge line and everything is done very slowly. The self service machine and/​or computers are either slow or down. Parking is very difficult also. Forget Christmas mailing! Frustrating!!!

So, three stars mainly because of the 2^nd paragraph…
This is the only post office I go to because it’s the most convenient. There’s always a huge line to speak with a teller, and as stated in previous reviews: there tends to be only one teller, occasionally two.
I tend to use the self-​serve kiosk in the lobby because: 1) At most, there is only one or two people waiting to use it during busy times; 2) it’s 24 hours so I can go after work; and 3) if your card says SEE ID on the back you can still use it.
If you speak with a teller with a card that says SEE ID, they will refuse your payment because there isn’t a signature. I think that’s stinky for people trying to prevent fraud on their credit cards because people can forge signatures.
Aside from that, the people tend to be nice but also very slow.

I wish I could give them zero stars because this has been such a horrible experience. I called to have a package held for me instead of it being delivered (I’m saving them a trip!) and the jerk that answered the phone told me No. The package is scheduled to be delivered tomorrow. Exactly, that’s why I want to pick it up. It’s at your facility why can’t you hold it? I was told there is nothing he could do. I’m still dumbfounded by the lack of empathy and just poor customer service. I work in customer service and would never speak to someone the way he spoke to me.
USPS wants to air commercials where they are trying to end their bad reputation with consumers. Try again! USPS is so horrible and yet they control something so important– our mail! I refuse to ship with USPS again. I will pay the extra money to have my packages go via UPS or Fed Ex.
I had the shipper contact the postal service and the same guy I spoke to told him a bold faced lie and said my package was out for delivery and that there was nothing that could be done? Really? because when I looked at the tracking it had just arrived to the post office and wasn’t scheduled for delivery until tomorrow. I wish I had gotten this fool’s name because he deserves to be reprimanded. He claimed to be the supervisor and if that’s supervisor material, any adolescent child can work at the post office. Especially the Woodridge location. PURE TRASH!

TERRIBLE COSTUMER SERVICE!!! The employees are rude and they will not do anything to help

It is a post office. I had to deliever eddms about 5,000 flyers and the post office lady was really nice helping me out.

Very slow service, mostly only one window is open and lines are long. I hate coming here.

The WORST– painfully slow employees, terribly incompetent. (especially «Virgil»)
On a Sat afternoon when I had already been waiting for 30 min to mail a simple letter I actually saw a manager CALL THE POLICE on a justifiably irate customer for yelling at «Virgil.» She was there, waiting, when I got there and said Virgil’s incorrect instructions about how to ship her package caused her to wait 2 hours, and package and RE-​package her box.
Perhaps when customers are so irate at your ridiculously poor service you should consider management/​employee changes– not calling the police on customers. Geez.

Woodridge post office will not deliver packages to my residence. They don’t know why, neither does the 800 number. Go into the post office, they tell me I have to come during the working day. Was told by the 800 number I needed to go in anytime during the hours. She did not want to be bothered to go to the back.
When I pressed the counter clerk and referenced the 800 number’s comments and was told that by the 800 number that they wanted to speak with the supervisor, I was called a very nasty word. Very poor service. Next package that ends up there is going to be left to be returned.

POOR CUSTOMER SERVICE — AVOID
I waited in line for 10 minutes to get my passport processed. When it was finally my turn, the guy tells me that I need to come back tomorrow morning at 10 because they aren’t taking any passport applications right now, and that I should call first in the morning to make sure it can be done tomorrow.
So, after walking out puzzled, I check my iphone and look up this post office’s passport hours, and it CLEARLY states they process passports till 5:00 pm — it was only 4:30 when it was my turn to be seen! I understand that they were a little busy, but they still have should accommodated me since I was still in the proper service hours.

I have found this location to be just as others. It opens at EXACTLY the posted time, based on the watch of the person unlocking the door. And again, like other locations, the start of the line is on the far side from the door, newcomers frequently try to move to be next in line, when that just is not the case.
I feel the frustration of some of the workers who try, repeatedly, to get some people to complete the required forms, without much success. It is frustrating for those of us waiting in line, too.
I have found that if I go at an off time, it minimizes waiting. And, despite the length of the line, people go on their breaks at specific times.
Our regular mail delivery person is a whole different rating. The ONE time I complained, I ended up having to re-​sod part of my front grass after she spent spring thaw driving on it. I learned to keep my mouth shut and be grateful for whatever mail I DO receive.