Kohl’s

The worst shopping experience ever! Sizing on fixtures is a joke. Found only one pair of pants in my sons size. You could sell so much more if the staff took the time to size the floor.

This evening my wife spent almost 2 hours in this location picking up numerous items for herself, our children, and myself. Upon reaching the checkout, she was told that the $ 70 worth of Kohl’s Cash that she wished to use was expired and as per corporate policy they would no longer accept them as of June 1^st of this year. When the cashier, who conveniently doesn’t have the name on a receipt, was asked why she was never informed earlier of this taking place, the cashier stated that it was my wife’s problem that maybe she should have come to the store more often prior to June 1^st. My wife asked to speak to a manager and explained to the manager the situation and the manager stated «That’s not our problem. That’s your fault for not using them sooner.» At this point my wife placed the almost $ 400 worth of items that she was going to purchase and placed them to the side and only purchased 7 items that were of necessity.
I just wanted to let you know that the customer service your company provides is atrocious. My family will no longer be entering this location or one of your 1,100+ stores again. I feel as though in the day and age where customer service is more vital in the box store environment than ever before, where the internet marketplace has taken over it is more vital to a company’s existence to keep the customer happy and keep them coming back. I am not sure if customer service and customer experience are part of the Kohl’s Mission Statement and Foundation Goals but I can assure you that a refresher course is needed. It may be time for your company to get back to the things that made it what it is today, customer service focused of the customer experience.
In this day and age when things are more expensive, it has always been refreshing to have a place that rewarded the shopping experience with rewards such as Kohl’s Cash. But having $ 70 worth of it rejected is not an easy pill to swallow especially when trying to make ends meet in this economy is hard enough. Kohl’s has been accepting our expired Kohl’s cash for years which was great because we didn’t have to rush to get to a store when we realized it would be expiring.