Sprint Store By Direct Store

Worst customer service and the lack of knowledge is ridiculous. Not once did anyone take down my name nor info. After more than a week phoneless, losing clients and business they get me the wrong phone. And I still have to wait on my phone because of their incompetence. Only because its not the right color. One star is still too many!!!

On behalf of my experience at Sprint, I must say that the Customer Service from all of the women, was on par with a 5 Star Restaurant. I was a loyal customer to Sprint many years ago and due to the coverage and problems with my phone, I switched to Verizon, which I loved. However, this latest experience with Verizon, to my dismay, was quite dissatisfying to say the least. As of Sunday, I am now back as a loyal Sprint Customer.
Sohail is the Store Manager and he was very good. He was earnest and diligent in his efforts toward helping me, which I very much appreciated. He takes initiative and is a go-​getter. He then asked Katie to continue to help me, in which she did. Katie not only went out of her way to make sure that I was satisfied, but her calm demeanor and her work ethic were quite apparent when she was helping me. She made sure that I got the plan and phones that I wanted, without compromising price. Katie’s perseverance make her a stand out employee, as she was trying to help as many of her customers as possible. She was knowledgeable, genteel and courteous on top of having several customers.
I also met Audrey and Korina who were delightful, eager, resolute and attentive while helping their customers as well. All of these women were being pulled in several different directions, while handling many customers at once. I call these women «the dynamic trio.»
The women of Sprint is what makes this store run. The women treat you like family and in this business, where every one just wants to make another dollar, their efforts did not go unnoticed.
I am now back with Sprint because of this team at this store.
Thank you to all of you for making this experience such a great one!

I had an great experience at Sprint. Very professional associates. Everyone knows what they are doing. Smooth process with no problems. Very happy with the customer service here especially Tony, Sohail, Kyle, Audrey, Frank, and Maria are all awesome! :)

This review is for Sohail of the Sprint store on Owensmouth. He assisted me with putting on my cell phone cover even though I wasn’t purchasing anything at the store (the cover was purchased through a different venue).
Go Sohail!

Let me start off by saying that the girl who helped us, Audrey Estrada, was very helpful. She was very patient, helped us transfer all of our info from our old phones to our new phones and set up all of our phones. Very knowledgeable and nice. Answered every question we had and elaborated with lots of information. Didn’t try to upsell us like most cell phone company sales associates do. Overall, she was great and awesome!

These guys are terrific! :-) :-) I was helped by Sohail and Kyle who were super awesome in getting my phone fixed. The technician Brandon is incredibly talented, and was able to get my broken stylus out of my Samsung Note 5. I am forever in his debt! :-) :-) I would highly recommend the store for a great customer service and friendly attitude. I would give them 10 stars if I could! :-) :-)

If I could leave zero stars, I would.
I use to love this store and was a very loyal customer, but from now on I will take my business else where.
On Friday, I went in to the store to upgrade a phone on my account… Simple enough. I was getting a iPhone 6S, the iPhone forever lease, now this is the 5^th line on my account and all of the other lines are already on a lease so this is not my first walk in the park. The shift lead (Kyle?) tells me that I owe tax and I must pay the tax on the phone before I leave the store (why would I pay tax on a leased phone, for one, and for two, I’ve never had to pay tax before leaving the store with the other phone lines, and for three I pay a tax on my phone bills, which includes the monthly phone lease payments). So after expressing my concern they say this is a new policy and blah blah blah, that last month I would have had to put $ 100 down, so okay whatever I continue on with getting the phone. As I’m finishing up, the manager (Sohail) tells me that they offer a tax exchange program in which I can leave with products equal to the amount of sales tax I’m paying (at this point I’m even more annoyed because how do you give me product in the amount of a tax when you’re suppose to pay the government the tax?!?), I agree just to get out of the store with the intention of calling sprint corporate in the morning. Sure enough when I called Sprint in the morning they told me that that is not their process, and I do not owe tax on the phone and to take back this accessories and get my money back… So I go back to the store and Sohail takes back the phone accessories, but tells me to watch on my bill for the tax… So the original story was I must pay the tax before I leave the store, but now it’s going to be on my bill.
They also misrepresented the total cost of the phone lease, and when I questioned them they told me it hasn’t been processed through the computer yet and that I why the higher price was showing.
Sohail is a liar! This store has unethical employees, I would watch your money when you go in there. They WILL play you. I will be reporting them to the BBB.

Audrey Estrada & korina Norman They are the best customer service Associate in the Valley. they we re very helpful went above and beyond. Great service to make everything very smooth
I will highly recommend this store to all my friends

I asked multiple times about the monthly charges with taxes and fees. The total monthly charges differs dramatically from what they explained to me. So many hidden charges. Terrible company. I have given 5 of my friends a referral to Sprint. I’ll be sure they don’t come to you. I’ll never refer anyone to your company anymore. I leave you one star which you don’t deserve and I will bad mouth to everyone I know. Your company is a big sham. DON’T GET SPRINT!!!

This review covers a couple of things:
— Customer service by Sohail and Paul
— Wait time and reservations
— Switching service over to Sprint from AT&T
Our devices:
— Samsung Galaxy S5’s purchased from
(Sprint only, no SIM card)
Quick summary: Sohail can’t and doesn’t care about fixing your problems. He only wants to make you feel like friends while secretly just trying to get you out of the store. Paul, however, will tell you everything straight up and fix everything for you. He even will remove added charges so long as you’re polite and understanding. Make a reservation but arrive about 10 – 15 minutes early to ensure you’ll be helped at least 5 – 10 minutes at most after your reservation because these guys are almost always busy.
My girlfriend and I were in a bit of a tight spot: needed new phones (old ones were years old, mine didn’t work at all) and I wanted to get a rate if I were to switch from AT&T to Sprint. Our first visit we met a guy who was very straightforward with us and we got the impression we could trust him and he assured us their store would help me transition into a plan with my girlfriend no worries. We decided to come back a few days later but the guy just left for the day so we had to wait for an hour and 22 minutes until we were helped. It goes without saying that this place gets busy. We were helped by Sohail, the Indian looking gentleman. The whole time through, he spoke very nicely and assured us we would be taken care of. He seemed to relate to our frustrations with the complexities of cellphone services, extra charges, etc. and we felt we could trust him to get everything set up. We could not have been more wrong.
After about an hour of working on our phones and setting up our new plan, he managed to «start» switching me over to AT&T, and «activate» my girlfriends new phone. However, we were only told that my girlfriends phone should be working and mine would be in about an hour or two. My girlfriend’s phone could only make calls and both our phones didn’t get internet. Now stressed and panicking, we believed we would have to return our phones!
This is where Paul comes in. We called the store the next day to explain the issue my girlfriend and I were having with our phones. We spoke to Paul on the phone and made reservations with the same guy we first spoke to because we didn’t trust Sohail anymore. However, after waiting for the guy to help us, Paul decided to helped us 8 minutes after our reservation because the guy we made reservations wasn’t available. He would end up spending over an hour to help the customer he said would only take 10 minutes. Paul informed us the issue was two fold: 1) we needed SIM cards that Sohail failed to provide us with and 2) Sohail failed to completely obtain authorization from AT&T to let me leave them and switch over to Sprint. So, after just 20 minutes, he gave us new SIM cards, called Sprint customer service and assisted me with obtaining authorization to switch over and said he wouldn’t even charge us the new phone activation fee, set us up with an unlimited talk, text and data plan for a promotional price ($ 30/​mo cheaper than usual) and told us the SIM cards wouldn’t cost us anything because of all the trouble!!!
It has now been almost a month, our phones work great on the network and the bill turned out to be just as Paul promised. Thank you so much, my girlfriend and I both hope that you get promoted or at least earn a raise because you ACTUALLY know what you’re doing. Sohail should be fired, for the sake of potential future and current Sprint customers.

So it has now been 5 days since they said they reordered my replacement phone (for the third time), I still have not heard from them and every time I call they either do not answer or they say their technician is not in and he is the only one who can check if my phone is in the store or not.
I got so fed up that I went to the Northridge store and had them order me a replacement. They gave me a receipt with a ticket number on it, which the other store never did.
OH and to top it off, the Northridge Sprint store told me that I do not have any replacement phones left on my insurance after ordering this one, because two have been sent to me recently. So this leads me to believe that they ordered two replacements on my insurance and told me they never ordered them… so does that mean they are keeping them for themselves?
All I know is this is a terrible store and you should NOT waste you time.

THIS PLACE DOES NOT DESERVE ANY STARS!
If you need to go to this store, you should bring a lot of your patience.
None of the employees care about the costumers they have and the line to wait is too long. It is very disappointing to see all the workers hide inside a room when there are a lot of people waiting to be helped. It clearly shows that they do not care about their costumer’s service.

I am not a regular on Unilocal,however, I was so, so disappointed with Sprint’s service here at the Owensmith store that I just had to vent. I couldnt tell who was in charge but they dont seem very interested in helping the customers unless you are purchasing something. I went in to see if they could fix my phone and they kept me waiting for 30 minutes, then when I told them I had to go, they gave my phone back and said I should buy a new phone. No explanation of what could be wrong. Unfortunately, I have to agree with most of the reviewers here… this store is NOT the one you want to go to for customer setvice. I am now looking to switch to another plan.

The worst customer service in the world. They are the slowest and rudest employees that I have ever seen in my life.

Terrible service. No one there knows anything about any promotions. All the salespeople and mangers are confused. Lack of communication is obvious. And when you call their store you are put on hold for a long time. This store needs serious management revisions.

If i could i would not even give it a star HORRIBLE horrible horrible customer service the girls there are so horrible the guys are so horrible the managers even horrible I can’t stress enough how horrible this place is and I keep saying horrible because it’s horrible customer service sprint needs to do something about it ASAP

I came in beforehand to activate a new Sprint account, and the lady there helped me to set it up. Everything was good, until I had to come back to cancel since it want coverage I expected. I’ve been waiting for over an hour and am STILL WAITING. Sure, they might have other days that are ok on the volume of people, but I feel bad since they don’t have enough people there to take care of everyone. So when you come, expect anywhere from 10 minutes to an hour or more.

WORST WORST CUSTOMER SERVICE EVER!!! I can not stress how horrible my experience with this store was! First off they have the worst customer service ever. I made a purchase in March and as I found my phone that was lost I had to cancel my transaction that same day and it’s been over a month and haven’t received my refund. I first dealt with assistant manager Allan and three times he stated he would handle the issue. He has the nerve to state that he has bad memory do to an accident in Iraq! What does that have to do with my refund!!! I then had the pleasure to speak to the store manager Sohail once again he promised my refund would be handled! Nope not at all my fiancé had to go into the store and he promised it would be proceed and refunded to my card within 24hrs. THAT ALSO WAS ANOTHER LIE! I called customer service and they sent in a refund form and this store still didn’t process it! I called customer service one last time and they took the matter into the escalating team. I asked ALLAN AND SOHAIL FOR THEIR DISTRICT MANAGERs contact information and they both denied it. FROM WHAT I WAS TOLD BY SPRINT CUSTOMER SERVICE REP. No employee should deny that information as they are jeopardizing their job! This store lacks so much professionalism and most important lacks high quietly customer service. SO SO SAD THAT SOHAIL AND ALLAN WITHHOLD A TITLE OF LEADS IN THIS STORE AND HAVE NO SKILLS OF BEING AND ACTING PROFESSIONAL WHEN THEY HAVE ISSUES OF THIS NATURE! I also sent the district manager SCOTT an email on Thursday march 23^rd to inform him of my issue! Lack of customer service I would have to add. NoW I SEE WHY THESE YOUNG GENTLE MEN ARE LACKING CUSTOMER SERVICE it’s proven by their own actions as well as their district managers Scott lack of response and communication, Scott hasn’t even replied! IM SORRY BUT If THEY WERE NOT GETTING REFUNDED OVEr $ 300 they wouldn’t be happy campers either! WORD OF ADVICE TO THIS STORE AND MOST OFF THESE GENTLEMEN that withhold a title AS managers: PUT YOUR TITLE TO USE AND ACT ACCORDING TO YOUR GUIDELINES AS WELL AS GETTING STUFF DONE CORRECTLY AND PROFESSIONALLY! I would not EVEN GIVE THEM ONE STAR! They also make you wait so long to assist!

Second time to this location
Worse costumer service ever.
You better take your business elsewhere .
Save your time and money

I wish I could put no stars this is the worst sprint store I ever been to! Added one line toy account my billed double because the employee doesn’t know sprints plans! Stay away