Pep Boys

Customer service not willing to help, they don’t care about customers time, or satisfaction.
i had a flat tire and brought it to the shop at 7 PM, knowing they close at 9.
The whole fix takes 10 minutes, but he didn’t want to work on it till 8:55PM.
Lady ahead of me had an appointment and was waiting for 2 hours for her oil change, and they still haven’t got to her car yet.
If stuff like that don’t drive customers away, what will?
Employees Just don’t want to work.
I will not go there again and would stop anyone who tries.

Made an appointment and took my car there for a 30 minute oil change. Online it says the 30 mins begins when you check in. Then they tell you the 30 mins begins when they move the car into their garage. 35 mins later my car hasn’t moved, I tell them, then they move it in 10 mins later and I wait an additional hour. They checked me out 11 mins before they gave me the keys and I saw on the receipt that they checked me in 10 mins after I really checked in. I’m assuming they do this to alter the recorded customer waiting time. Overall it took 1 hour and 45 mins. As I’m was driving home I noticed my check engine light on. I drove back because they told me on the phone that they forgot to reset the oil change message and waited another 20 mins. Then they told me it’s just a coincidence and the check engine light has nothing to do with what they did even though it was never on before I got there. The maintenance assistant manager or manager (not sure what he was) told me that this is a promotional thing and they really expect to finish in about an hour. This is absolutely illegal and false promoting. He told me this is a high volume store. However this information is irrelevant to me as a consumer because I expect to get what I paid for and there wasn’t even anyone else there when I got there. How can anyone expect that it takes 30 mins minimum just to get the car into the garage. How would I know that it doesn’t take you 6 hours to get it into the garage and then start the 30 min process even though it’s more than 30 mins after its actually in the garage. If a lawyer is reading this I highly suggest a lawsuit for false advertising. Customers, avoid this place at absolutely all costs. Terrible Terrible Terrible!

Three hours to get a new battery installed. 2hours for them diagnose that I needed a new battery. One hour for them to pull my car around to the back. 15 mins to wait on line to check out to pay. Seriously? Gus, service manager was cool though.

I had a nail in a tire. I was very happy they could take me in and repair the tire, I just wish it hadn’t taken three hours to fix. I am appreciative because on a Saturday late afternoon there were no other shops in the area open for business.

SO FUN. I went to Pep Boys yesterday for an oil change. Left the car for two hours, came back to pick it up. Jordanth at the service desk told me all was well, Marvin had performed the oil change and tire rotation. I then drove away. Smoke started rising out of the hood. I opened the hood and saw FUZZ everywhere, plants and fuzz. The fuzz had gotten hot because of where-​ever it ended up during the oil change and that caused the smoke.
So let’s get this straight… someone serviced my car, said ALL WAS GOOD, and handed the keys off to me. They thought ‘all was good’ included leaving my engine in that condition. I immediately drove back… I asked Jordanth (who rung out the bill) which part of his job prevented him from mentioning that a rodent had eaten away at my hood lining, and that my engine was covered in fuzz and why no one thought to mention it to me. He said he was not a manager or the mechanic. Unreal.
I’m dumbfounded by the lack of competency and lack of respect and accountability for my car and the service — it’s ghastly. We’re still to figure out what exactly Pep Boys is going to do about the horrid experience but this is a serious car-​owner beware. Get service ANYWHERE else.

Went in on Saturday for an oil change because I am too lazy to do it myself. I was told that the wait would be three hours, so I made an appointment for Sunday at 11am. I figured I would go to the gym across the street while they were working on the car. Well, a one hour appointment at 11am turned into a three and a half hour appointment. But I was there, so I killed time. The manager in charge of the mechanic area was real cool, and she zeroed out my fee and did the whole service for FREE, saving me $ 91. It wasn’t something she had to do but I thought it was really cool of them.

I just come from Peb Boys at 6325 Fallbrook Ave. in Woodland Hills.
Yesterday I went there to ask if they can check engine, its leaking oil, drips and smells like burned oil.
I was told that I need an appointment.
So I asked for one and was told that I could come today at 11.
I was there at 10.50 and Gus the «Service Manager» told me that I need an appointment. I informed him that I have one. Reluctantly and unfriendly he filled out an work order and asked for my mobile number so he can call me once its finished. I told him, that when I made the appointment yesterday, I was told that it will not take more than 2 hours.
He said he can not promise that but will call me once its finished — again very unfriendly-​.
After 2 hours and not having received a call I went back. He came yawning into the shop, saw me asked me over and told me that the engine has to be steam washed by me ! as there is oil and they cannot see where its coming from.
Wasn’t that why I brought the car there in the first place? To find out where the oil is coming from? And if that means they have to wash the engine why don’t they do it?
To not call me, and than after 2 hours when I show up to tell me that they haven’t done anything as there was oil? come on !
That is the worst customer service I have ever experienced ! Ever. They wasted two hours of my life. If I could 5 negative stars — I would.
Never ever again!!!

Just don’t go there-​especially for service. They won’t have what you need even if you make the appointment days prior. They’ll over charge you. I’d love to go after them for false advertisement. If you go, you’ll regret it.
I will give props to Joseph the store manager. He’s a top notch. Unfortunately he’s not involved in every service performed there.

I had an out-​of-​town emergency on a Friday at 6 p.m. and had to drive to Palm Desert. Before I left, I discovered a nail in one of my tires. Pep Boys was the closest possibility. Jordan listened to my problem, assessed the situation, and talked to the technician, Fernando. Less than an hour later, I was on the road and my tire was patched at a very reasonable price. It was a great experience.

I am a Unilocaler and actually read the poor reviews before going there! But I figured for a smog check I don’t have to worry too much. Well I made an appointment on my only day off for 11am for the smog check. I got there at eleven sharp and checked in they told me they are way behind on that ! I said the guy who I made the appointment said I am the first appointment and the smog technician doesn’t even come in till 11am… What a bull shit story! They finally got my car in at 1pm… What is the freaking point of an appointment of its just a meaningless gesture! Screw this place !

Wow I’ve never been to a auto shop where i waited 20 minutes to be attended and then shown told by the guy who attended me here’s the part number so next time you don’t need to ask for help just ho get it

Brought my 2015 Toyota there for a routine brake inspection. It took them over 2-​days to get that done. Then they told me I had a bad master cylinder, bad rotors, and bad pads on all 4-​wheels. The car only 19,560 miles on the odometer. But since I was scared and needed the car, I gave them the OK. I paid $ 1,396.23 for that job in total. Afterward, took the old parts to another repair shop. They tested and inspected them. Nothing was wrong with any of the old parts. They took advantage of a woman, simple as that. Also, I make it a point to mark down my car’s mileage when I drop it off at a shop. Somebody at Pep boys drove the car 95 miles in 4-​days. Looks like took it for on a long test drive to somewhere and back…

My head light went out and Rudy and Leo helped me by the right part and took the time to install it for me too. My son and daughter love the Fallbrook pep boys because the prices are fair and the work is honest. I’m so happy I went to pep boys in woodland hills THANK YOU RUDY AND LEO

After a long day and drive home from work this evening my hubby got a flat and brought car to Pep Boys to replace the tire entirely.
I was ready to take him home so he wouldn’t have to wait but they said the car would be ready in 45-​min so he decided to wait in the shop. It’s now 2 hours later and he’s only on his way now. Wish they quoted a more realistic wait time.

Woooooow!!!
I was there few minutes ago to return an item.
pep boys sent me to van nuys to get !!
First of all they sent me there to get brake pads for my car, THEY GAVE ME THE WRONG ITEM !!
Then when I tried to return it at this location a sales associate name: «Dominique» accused me of putting different pads in the box and trying to return them,
Then she said you have to go back to the same store to return it
I asked to see the store manager she replied with attitude: «there’s no need for me to call the manager» then right away she started doing the return process.
Will never go back to this location

Rudy you are a life saver
God bless your honesty !!
I was told I need a $ 800 plus alternator
But u got me back on road with $ 28 bucks
A++. Rudy
You are truly an asset to pepboys !!
Pepboys in Fallbrook and victory
A+++

I just want to say that Rudy is the man in the service department. I have had a problem with my battery for my Lexus IS 250. I have taking to three other shops and they could not fix the problem. Rudy and his team handled the problem like a pro. I would recommend this Pep boys location. They are «Badass»

The tl;dr version of this review is that the negative reviews are true and you should really, really, really make this as your last resort service shop. As someone who knows nothing about how to maintain a car except that I need to bring it to a shop to get it maintained, having a mechanic screw up their work only to find out about it by chance makes me doubtful on all aspects of their quality of work.
I have been going to this pep boys for the past 3 oil changes (for the past 9 months). I went into the store around September 2015 before going on a 600 mile trip that I was going to take asking the service department to change my oil, do a general check of my car, and do a tire alignment on my tires since I bought their plan. The process was actually quite smooth, I dropped my car off in the morning, they called when they were finished, and when I went to pick up my car, they told me that everything looked fine. Upon entering my car, I noticed a chemical smell but thinking that it was probably because the mechanics go some fluid inside my car when they moved it, I thought nothing of it and rolled down my windows to air my car out. After driving over a thousand miles in a span of a month since they changed the oil, I didn’t notice anything wrong with my car. No funny noises. No weird smells. Nothing. I was even a little happy that the sticker they said I didn’t have to come back until February 2016 or until I’ve driven three thousand miles.
It wasn’t until my rain shield wiper fluid ran out did I find out that the mechanic forgot to screw the engine oil cap back on. My immediate thoughts were as follows. First, I know that if you have no engine oil, your engine pretty much because a useless piece of metal; what if I was driving when all the oil leaked out and the engine could no longer run? Second, what if the oil caused something else to malfunction or worse spark a fire; just thinking about how dangerous that could have been didn’t begin to cover the scenarios I was imagining. Third, how could this have happened and has it happened before but I just didn’t know about it?
Furious and scared, I called pep boys and they fixed the problem albeit I had to explain the situation to 6 different people before one guy, Rudy, not the service manager who is Gus, took responsibility of my case and saw it through. In the end, they towed my car to their shop, ran a diagnostic on the engine, steam cleaned my engine at my insistence, and topped off the oil all at their cost.
What makes me so angry and disappointed about this situation is that both the service manager at the store and main pep boys customer service did not even acknowledge the situation. Sure, the issue was fixed promptly, but the issue should not have even occurred in the first place. To get an acknowledgement that this happened would have at least told me that they are aware of what happened and are looking into this to prevent this from happening again in the future. At this point, even if they guaranteed me that they will look into the issue and have someone double check the work that is done on my car, I don’t think I’d come back. I should have taken the other reviews seriously but because going to Pepboys was easier, I chose to ignore the warnings. Lesson learned.

Waiting 15 minutes and now they take the guy behind me and now he wants me to wait another 5 to 10 minutes just to check the codes on the check engine light but he said if I want to pay for the diagnostic $ 89 he can push me up ahead of the guy they took that was behind me in line. WHAT THE …
I know this review is probably not even going to matter since majority of these big corps will probably pat him on the back for doing that.
Just shady

This Pep Boys has 2 ½ stars? SHOCKER!
I first call and ask how much for a roter resurfacing would cost me I was told
$ 16.99 each. I go to the service desk ask the employee; How much for rotor resurfacing? He tells me $ 40 each. As I’m recovering from the shock of this employee telling me over double of what I was told on the phone the (reason why I even made the trip) I remember being told I could get as brand new one for $ 30 – 35. I mention it to him and he goea into some — Im gonna try to make this guy feel dumb — technical speech and says he is UNSURE of what the price is? More BULLS**T. I say I’m gonna go check the parts department for the price. Sure enough $ 35. Basically THEY WILL RIP YOU OFF! AND TRY TO MAKE YOU FEEL DUMB AS THEY DO IT… FYI THE BULLS**TING EMPLOYEE WAS A HISPANIC OLDER GUY WITH GLASSES AND SOME TATTOOS THAT MIMIC ONE A GANGSTER WOULD HAVE…