Hilton Woodland Hills / Los Angeles

Terrible experience at this property, having stayed at over 50+ Hilton owned or managed properties a year… this has by far been the MOST disappointing and worst Hilton Honors experience I and my party have ever endured. I was staying here and attending the LA Pride festival in West Hollywood which was a solid 30 – 45 min commute each day. That being said, we literally only used the hotel to sleep, park, shower, and get ready and leave to go to WeHo. Upon arrival, the staff was rude. Both check in clerks were attentive to nobody but themselves, we were charged nightly a ridiculous amount to park in their ‘parking garage’ which is apparently also rented out by a Porsche & Audi car dealership as well (meaning the porters are in & out of the facility within seconds). Considering how easy it is for them to access & leave the garage, I figured it would be for us as well considering we had a paid and validated parking pass; WRONG! We were held up behind the parking gate due to the fact that once again our ticket was not reading and the gate would not lift, had I or anyone else in our group walked all the way back to the desk to have another pass coded would have been the 5^th time we would have had to do so. The room service took about an hour for 2 SIMPLE Denny’s styled ‘American Breakfasts’ which were hardly even room temperature upon arrival. Instead of returning it to wait another hour for an actual hot breakfast we dealt with it just so we literally wouldn’t have to deal with the hotel personnel again. Then we get a call from one of the desk agents asking if we had any intention of checking out yet at about 9 am when check out is at 11 am. When we said not yet and asked for an extension until 12pm considering it was supposed to be complimentary and a benefit of being a Gold member, the girl swiftly responded with a «no sorry we’re sold out». LOLOLOL HAAAAAAAAAA OKAY, with a parking garage that had literally like 20 cars in it and couldnt even fill up half of the first level, empty hotel we hardly saw too many other guests at, Night Audit was crass, refused to give us plates or napkins, asked the front desk to have the General Manager contact me and to this date I haven’t received a single call or email… I’ll be going straight to Hilton Honors to try and get this whole stay wiped from our memories. Room was okay, too bad we were near all the renovations going on and were woken up by them… I have such a bad taste in my mouth after this stay… waiting for the SALT Survey.

Staff is great, food is lousy in the renovated bar. Rooms seem like upgrades are being made which is much needed… Hopefully the food follows suit.
Mac n cheese was particularly awful.
Fortunately the village at topanga is available now, walking distance.
Sadly no pool either, what’s the deal? There’s one next door that apparently doesn’t belong to the hotel, make the investment in Southern Californian lifestyle.

Got one of the newly renovated rooms… very nice and modern. I stay here often for business and find that staff and valet are always very nice and accomodating. So glad the construction is finished in the lobby.

I just attended the «Institute for Brain Potential» conference at the Hilton. The conference room was full, and the staff were wonderful in ensuring that everything ran smoothly. Everything from the sound system, to the seating, to the excellent lunch was handled seamlessly by the very friendly staff. This is a wonderful location to attend or host a conference!

Got a remodeled room… very clean and comfortable. Beautiful lobby area. Their little market is shockingly over priced. I didn’t have to park a car which is good as that expense would’ve been annoying. Overall very pleasant stay and great location. Pretty view of the Santa Susanna mtns from huge window.

My family and I came here for a weekend wedding. The staff was courteous and efficient. We had breakfast during a busy morning and Yethar made my family and I feel very welcomed. She had us laughing and having fun while waiting for our food, eating, and even up until we left. She made our dining experience unforgettable! The breakfast was outstanding! The buffet had many items to choose from. I got the smoked salmon bagel which was delicious! The unique onion jelly added great flavor unlike anything I’ve ever had! Also, the bartender, Jason, was very personable and friendly! Thank you Hilton! We will most definitely return!

Got a refurbished room, with 2 king beds, and a view of the Valley. Beds are comfy, Hotel is spotless, staff is courteous and Valets are always ready to go! This is our 2^nd stay in 2 months and we will DEFINITELY be back.

We just arrived. I paid extra for upgrade room. No smoking! But the room smells smoke, they agree than they changed the room. Second room smell Febreze, me and my wife said ok but smell changed in a couple of hours. No camouflage!
Somebody smoke here before and the room smell smoke :((I know I can not sleep. Rooms smell smoke. We do not recommend this Hilton.
They try to hide smoke smell to use Febreze but still smell smoke. If you hate smoking like us we don’t recomend this Hilton. They are saying non smoking room but smell smoke.
Confiration number: 3 230 169 894
Kaya Arslan
President
express Wholesale Corporation
631 2 382 828
631 2 382 829
New York

Beautiful front entry. Parking is kind of far and I don’t like having a parking fee but hey… That’s how some places roll. I was not so impressed by the business center… I’ve had better experiences but overall it wasn’t bad.

My friend and I stopped in to have a drink and we were pleasantly surprised. Our bartender, Jason was wonderful, the bar was very nice, and had a fun atmosphere. I love Bloody Mary’s so I tried two of their specials, the Smokehouse Mary and the Bloody Roman (I think that is what it was called) both were very unique and delicious!

Two of us were trapped out on the balcony of room 1120 on the 11^th floor because the sliding glass door locked behind us. (01/​16/​2016 from 8:00PM to 9:30PMI finally had to kick the door in. The condescending «head of security», Mr. Jesse Morgan, doesn’t seem to care that we were trapped on the hotel balcony, nor that I was forced to break down the door and glass panel. Completely amazing breakdown of customer safety and security procedures! The fire department needs to inspect this place a little closer. I know Jesse Morgan won’t have your safety in mind, that’s for sure!

The Hilton Woodland Hills was a Wonderful
stay.
Clean room, great staff
Great food
Smiling wonderful valet’s
Faith my puppy had a Ball
Everyone loved her
A little Sheltie
Suzanne

The rooms are fine. The ambiance is nice. The beer is not too overpriced, but don’t try to eat here. Sleeping and showering only is recommended. We ordered a grilled cheese at the restaurant and it took forever, wasn’t grilled, and was cold. The cheese looked warm to the point of sweaty but no more. My buddy ordered a pour of Lagavulin 16 year for $ 18 and the pour was maybe a third of a shot glass, not a full finger, not even a pinky finger. He tried to return it for a beer and they asked him to pour it into their measuring device to test it. Not the best service or response to a customer concern. All of our separate bills had mistakes and they almost charged our friends bill to our room, despite that they were given a credit card. Good thing they charged us 18% gratuity for groups, because they would have gotten 0%. Not gonna ever get hustled at a Hilton hotel bar/​restaurant again.
#hiltonhotels #canogapark #disappointed

The hotel is under renovation so things aren’t comparable with other Hilton locations. Service is ok. Rooms are basic even on a HHonors floor. No fridge or microwave available. No pool. Good shopping in the area but came here for biz :(
Food at the lounge on the 14^th floor… Well skip it.

They were in the middle of a renovation of the common areas, so I’m not going to say anything about that other than it looks like it will be nice.
We stayed here one night, the room was very large… I’d guess it was almost 450 sq ft, but it was a large and tired room. Walls were a bit on the dingy side, carpet was worn. Location was… well it wouldn’t call it a vacation destination if you’re looking to stay in woodland hills you’re probably not in town to see the sites.
Executive floor? If it’s a weekend they don’t offer much, breakfast was alright but nothing stood out.
It was a completely ok hotel, if they are looking to renovate the rooms it would even be good after that is all done.

The Hilton Woodland Hills is absolutely gorgeous! The staff is super friendly, kind, helpful and they do whatever they can to please. From the staff in the lobby, to the amazing bartenders in the restaurant/​bar and concierge lounge, everyone was more than delightful. I personally made new friends during my stay.
The room I had was a junior suite that was very large and provided me tons of room to perform some mini workouts. I also enjoyed beautiful views of the mountains, and many things like restaurants and shopping are easily within walking distance.
While restaurants of al types are close, the dining at the Hilton is top notch. The Restaurant/​Lounge is gorgeous, with lots of seating at the bar and throughout the area.
Room service is quick, typically taking under 30 minutes to be delivered with a smile and the food itself was incredible. It’s always prepared fresh, and they provide very large portions.
For those spending a lot of time in their room, you will be happy to find there are quite a number of TV channels to choose from.
I simply cannot say enough wonderful things about this hotel.

I stayed at this hotel on a business trip for 4 nights — and it did the trick for having a room to come back to every night after work. The bed was VERY comfortable and I got a lot of good nights rests. I wasn’t necessarily wow’d by The Hilton, but I wasn’t in disgrace over it either. Just OK.
I will warn about the $ 17/​night parking, or every time you leave the parking garage. It becomes rather pricey so once I parked, I was in for the night. I would actually walk over to the BJ’s next door to hang out and grab a drink & bite to eat. Not to mention the walk from the parking garage to the hotel lobby — sucked when I forgot my parking ticket in the hotel room and had to walk all the way back, and back again. You sure get your exercise. The construction for renovation was also kind of loud and annoying, but not much can be done about that. I’m sure it will be beautiful once complete.
The staff was friendly & accommodating. The bell boy’s were always saying hello, goodbye as I came and went, as well as the guys & gals at the desk.
So like I said, all in all it was just OK.

Located about a mile north of the 101 on Canoga Ave in Woodland Hills, this is unlike most Hiltons I’ve stayed at – and not in a good way. It’s currently under renovation with most of the lobby surrounded by plywood. We got a decent deal from
that included free parking during our stay and free wifi.
Our room on the 8^th floor had 2 double beds. It looked old and was dirty, with a stained carpet, food crumbs on the carpet, clumps of hair in the bathroom and tub. We requested a fridge to be delivered but it never was. There was also a used, discarded contact lens (not mine) that sat on the bathroom floor the length of our stay. When we informed the lady at the front desk when checking out all she said was to contact the manager.
There’s no pool at the hotel. It lacks the amenities, cleanliness and quality of typical Hiltons. I wouldn’t stay here again.

We came here at a last minute booking through kayak.
We enjoyed the stay, albeit the construction mess.
Did not like the shower it was about eight feet high.
No trouble checking in or out, the best part was for being on a busy road it was quiet.
Shops and restaurants nearby, they also provide a free shuttle in a three mile radius which is nice.

This hotel is in a good location. It is midpoint between LA and Malibu. If you will be traveling to Malibu/​Santa Monica and the city, I suggest staying here. I will say that this hotel is not up to par with the hilton standards. They are going under renovations so hopefully this includes the rooms. The hotel reminds me of a budget hotel. The restrooms in particular were very old. I was just not impressed and am used to the Hilton standard. However, it is in a great location and a good price.