Gideon & Co

Mr. Gideon helped me himself. Very funny gentleman. I still think the battery change is a bit pricey but whatever. It was fun working with him. Will probably come back.

I bought my wedding ring elsewhere many years ago. On New Years it broke and unknown to me, one of the diamonds fell out in addition to it cracking in half.
I took it back to where I bought it and they just couldn’t/wouldn’t repair it.
Then I went to Gideon’s, as my husband had purchased a few custom pieces for me in the past when they were located in Porter Ranch, where we live. I love their work and I trusted them, so I travelled to Woodland Hills and was serviced by Gideon himself. What a truly pleasant experience. I was so afraid it would cost a fortune and perhaps they wouldn’t even be able to fix it.
Gideon said he would try but there was so little left to one of the walls on the ring that it would take a small miracle.
He called part way through the week my ring was in his shop to tell me he is still trying.
Wonderful news came that he had fixed it and replaced the diamond I had lost too!
My ring is whole again and it was such a reasonable price. It looks more beautiful now than ever before. The bonus is I have my ring back, added bonus is he fixed another expensive ring I had lost a small diamond and he fixed it for FREE ~ amazing!!!
Wonderful man and awesome personalized custom service.
I won’t go anywhere else, ever!

Funny, you don’t evade sales tax, I have it recorded on my phone where you are clearly trying ti make the sale without tax for «cash» payment.

If you want attention to detail, an artistic eye and phenomenal workmanship I recommend going to Gideon’s Jewelers. I have been a long time customer (over 20 years) and have always had the best experience here. I have worked with Simone, Simone’s wife, Gideon and Laurie.
They each are caring and experienced and most important honest! I have always found them very informative and knowledgable. Gideon’s Customer Service is the absolute best of any Jewelry Store I have been to. I have had my jewelry steam cleaned and repaired to look better then new! they offer the ability to purchase jewelry on lay away which I have taken advantage of many times. This has given me the ability to buy beautiful jewelry at the right price which I might not have otherwise not been able to afford.
If you are in the market for Jewelry check this place out! You will not be sorry
Amazing Experience!

i inherited my grandfather’s watch, i was close to him and really wanted to wear his watch, but unfortunately it stopped working a while ago. I took it to a jeweler, and hopefully to get it fixed. After about 3 months, the watch stopped keeping time, and there is nothing they can do about because its a very old watch. Recently, I brought my other watch for battery at Gideon’s, and found out that they do service for vintage watches. They were nice, professional, and honest, so I decide to give it a try. I brought my grandfather’s watch in, hopping that it will work again. It took a few months because some parts were shipped from Switzerland. But hey! it worked again. So worth the while! The price is reasonable that’s a plus! Now I am wearing my grandfather’s watch, as I am typing up this review! Thank you!

Excellent service here. Helen was our sales rep she was very professional and knew everything there is about watches and answered all of our questions and explained the different movements and how they all work. They have a variety of different brands of watches and models.
I strongly suggest this place for the next time you want to purchase a new watch

I took in one of my watches to be sized and I was happily greeted by smiling faces. The price was very reasonable, they were efficient, and the wonderful woman who helped me, Dalia, even steam cleaned my diamond rings at no cost! While waiting for my rings I even found a beautiful gift for my fiancé.

I had an excellent experience purchasing a Montblanc pen. They have honest pricing and excellent customer service. The pen had to be ordered from Germany, but it came in a reasonable time. The engraving was done complimentary, and shipping to me was quick. I will definitely be shopping here again and recommending to my friends.

Great customer service! Highly recommend!
I ordered my watch online and I made a mistake when initially ordering, but Gideon was amazing and let me exchange the watch. If you have any problems I recommend talking to Gideon! He will sort it out for you.
The other people who work at the store were kind of hard to deal with and obviously not as committed to customer service as the store owner but overall a GREAT experience. I’m very happy! :)

Amazing customer service! Honest! And very professional.
My fiancé and I have been working with Michael to design my engagement ring for about three weeks now. I picked elements from three different rings and made this ring! Micheal was so patient and knowledgable and gave us very good advice which saved us quiet a bit of money.
Michael is a professional gemologist and he has been in the jewelry business for almost 30 years. He really made us feel safe throughout this process. He even made a special mold of what my ring would look like before I had to commit to the ring.
They are a family owned business and they made us feel like part of the family and like they were on our side. And since they are in the mall they are open everyday. Talk about convenient!!!
I definitely recommend them.

Horrible customer service! They did not honor a price quote/​purchase price. After I put in an order they called and said they misquoted me. I essentially was given the price 2x on 2 separate days and gave them my business. Not my fault they are not up to date on prices. If you quote it you must honor it!

I just bought a beautiful Nixon watch for my boyfriend, they didn’t have it in stock so it was ordered directly from Nixon. It was on such short notice I wasn’t expecting it to come on time, to my surprise, it came just before his birthday. On top of that, the gift wrapping was absolutely wonderful and made the gift look that much better. My parents have been customers here for over 20 years and actually got their wedding ring here! Awesome experience and I really felt at home there.

I was sorry to read the bad experiences below. I’ve never had a problem here. I’ve purchased two Raymond Weil watches here and some Mont Blanc pens over a 20 year period. I just brought my 20 year old Raymond Weil in to be serviced since it stopped working properly. We’ll see if I get it back in good working condition and how much they charge. I also had an antique platinum and diamond ring sized up last week. They only charged me $ 85 for that and it seems like they did a good job. All of my purchases have been from «the big guy» and he’s always been quite helpful and nice.

Horrible experience! I took a Tag in a few months ago for a battery, originally they told me they had to send it out for pressure modification and I was astounded they needed to do that for a battery. The guy then asked me if I do any diving with the watch, which is a no, so he said they could replace the battery for $ 15. Cool, let’s do it. When they rang me up, they charged me tax, which I found a bit odd, but whatever.
A few months later, my other Tag needed a battery and I was going to the movie theater near the store, so I decided to bring my other watch in. I showed the woman the watch and she said they could change it for $ 25. I told her I had been there a few months earlier and the guy charged me $ 15 for my other watch. She then said that Tag Heuer is a special battery and process and they charge $ 25. I asked her if the «other guy» was in and she said no. I asked her who does the battery replacement and she said she does it, she does them «all of the time.» I asked her if she knew what she was doing and she assured me she did.
I was there, I needed a battery, $ 15, now $ 25, I went ahead and let her do it. I had to walk to the ATM to get out a little more cash, so I left the watch with her and went to the ATM. I figured she would be finished by the time I returned, but she was still in the back. I waited another 10 minutes and still nothing. I finally asked another woman if everything was okay and the original woman came out of the back with a sour look on her face exclaiming she didn’t know how to set the time and was randomly spinning the dial on the side.
She gave me the watch and I immediately noticed that the dial was extremely loose. I told her that you don’t set the watch with the dial. I pushed the dial in to check the chrono, it went into chrono mode but wouldn’t reset. This was the first time this had ever happened. I then tried to correctly set the watch and the second hand was off on all of the locations it was suppose to go to. I asked her what exactly she had done because the watch was not functioning as it should. She said she only changed the battery and if I needed the watch checked for functionality I would have to leave it with them and they charge $ 35 just for the check.
I tried to explain to her that the watch was in perfect working order prior to her having it and she said the watch must have been broken before she changed the battery. This made me so irate, I had to leave the store. I remained calm, asked for my receipt and I am now planning on going back tomorrow to talk to the guy that originally changed my other battery. We’ll see if they own up to their responsibility of the watch and hopefully fix it for me, but I’m not holding my breath.
I think it is pretty obvious that the woman changed the battery and then struggled to set the time and did something to the watch in trying to set it. She knows this and is already not willing to take responsibility.
Please avoid this jewelry store! I’ll update with the outcome.

Don’t offer them your business! On July 27^th I needed a battery for my watch and stopped by Gideon’s. I dropped off my Fossil watch to pick up 20-​minutes later. 25-​minutes later I went to pick up my watch when the owner (rotund looking fellow) explained to me that my watch took 3-​batteries, $ 30 worth, and that he had trouble locking the back-​casing into place, could I please pick up the watch tomorrow; he will call me. I, of course, said sure. I filled out a slip with phone number and went on my way.
July 28^th passed, July 29^th passed, July 30^th, 1^st, 2^nd, 3^rd, 4^th, 5^th all passed without a phone call. On the 6^th I was near the location and decided to drop by to inquire about my watch. I was told a story about how the watch went to an outside source to lock the back-​casing and they haven’t received it back yet; immediately a phone call went out to locate my watch.
During this time I explained to the «rotund fellow» that a courtesy call should have been made to inform me of this delay. He said he «messed up, it wasn’t the first nor would it be his last. Allow me to take $ 10 off this bill.» I was also informed that I could pick up my watch on July 8^th; he would be in possession of it by then. I said thank you but then gave him a proposition of my own. Due to a 25-​minute battery replacement turning into 10-​days he would have two choices: I can have the watch back, in working order, at no charge and he could continue to count on my business; or I can have the watch back, with no batteries, and he will not see my business again, ever. I said I’ll fine out the decision when I arrive on Friday, the 8^th to pick up my watch.
10-​days later I went to pick up my watch. No charge! No job done! I explained I was disappointed, but not surprised, in his decision not to replace the battery but rather lose a customer. For $ 30 this «rotund fellow» chose to protect his ego rather than the customer. Take that to heart!

I took three watches in for new batteries. #1 they charge $ 15/​battery which I think is a bit much. The batteries themselves only cost $ 3 – 4. However, one of my watches did not work. It was apparent from the moment they put the battery in the watch. But… they didn’t mention a thing, but rather charged me the $ 15 plus tax. When I took the watch back thinking that maybe I could get my money back (they could keep the battery which is what they should have done) or put the battery in another watch. Nope! Battery wouldn’t fit the other watches and a refund was never offered up. The owner offered to do two more watches for $ 10 each. Are you kidding me?