Extended Stay America – Los Angeles – Woodland Hills

We booked this room sight unseen using the express feature on Priceline for the first time. We’ve used Hotwire many times and have never been disappointed but they did not have a good selection in the price point we wanted. The reason I’m explaining this is because I have never been so scared after reading reviews about a hotel that we cannot cancel. I’m assuming the hotel must be in the process of remodeling because we had a much better experience then the previous reviews would have you believe possible.
The hotel exterior is nicely maintained and I felt safe in the area. I saw no bums, vagrants, drug dealers or anything like was described. Woodland Hills is a safe, upscale area and I never felt concerned for my safety. In addition there was a security officer actively hy walking around and patrolling the front entrance.
Our room was clean. I did see one cigarette burn in the blanket beneath the comforter, but that was it. The walls looked like they had been recently painted. The floors in the kitchen and bathroom looked like newer wood laminate. And the comforter looked brand new. All of the rooms are non-​smoking and I did not notice any smoke odor.
I will say that the room did have a slight odor. My husband thought it smelled like cleaning products. I think it’s because all of the rooms have kitchenettes and people are cooking constantly all around. From gumbo (as one guest talked about his recipe in the lobby) to curry to steak. But the hotel did not smell unclean.
I will say things I didn’t love: you have to ask for more towels, kitchen supplies and you are charged if you’d like the room cleaned. We stayed for four days so our room was never cleaned. If a favorite part of your hotel experience is having your bed made and towels replenished daily, then you might want to choose another hotel. Also as others have stated, the breakfast is very pitiful: granola bars, oranges and packaged muffins. But the coffee is good and there are many restaurants close by.
Also, this hotel is very pet friendly. I have never seen as many dogs of all shapes and sizes in a hotel (and I spent a month in a Residence Inn) as I have in this place. So, you better be a dog person too.
In general for the low price that we got this hotel for, I really can’t complain too much. But if I paid full price I would be less thrilled with the value. If we could get a similar deal, we would stay here again.

The staff was great but the breakfast truly is «grab n go». They leave coffee out all day which is nice!

This poor excuse for an extended stay hotel is horrible. Dirty old flat pillows, filthy moldy shower curtain, electronic card keys don’t work, free wifi sucks, and room smells like Dogballz! Couldn’t wait to get out of there… front desk phone rings unanswered, room was noisy from adjacent rooms and street noise, promo code rate didn’t get applied, sketchy activities in parking lot… Other than the above it was perfect. No Stars at all!

The staff was nice, but the place was extremely noisy, I could hear kids yelling, conversations in other rooms, dogs barking, feet stomping. I would NOT recommend this place to anyone, especially not for a work trip. The room had hardwood floors, which was unusual for a hotel. The parking lot had lots of people wandering around at night. The room had no coat hangers and no dishes. Again, seriously too noisy. Very disappointed.

I wasn’t expecting this place to be that nice since it is a lower rated type of hotel, but the noise level from the street, the upstairs guests, the toilet/​showers from other rooms and people in the hallway were pretty horrible.
The room wasn’t clean but it also wasn’t super dirty. I would say it was passable.
The breakfast is standard extended stay sadness of prepacked muffins.
There is no coffee maker or hair dryer in the room by default (you have to ask the front desk)
The parking lot was strangely sketchy with lots of people just sitting in their cars.
Location is good since it’s near a ton of good restaurants.

Do not stay here! My friend and I travel very often and booked a hotel through Priceline. It was ranked 2.5 stars by their standards, however it is definitely more of a 1. The hotel was dingy with sketchy clientele roaming around the hotel and parking lot at all hours of the day and night. The room was dirty with stains on chairs, a dirty old towel with hair on it under our sink in the bathroom, leaking fridge, and terrible pillows. Continental breakfast was granola bars and fruit. Staff was unhelpful. No ice machines– since it is extended stay you have to use ice trays to make your own. We called Priceline and received a refund and moved to a Marriott in the same area for a bit more money. I highly suggest steering clear of this place!

A rat hole, with NO costumer service at all, I thought I was staying at rehub house in the ghetto, this is the most disgusting place I have ever stayed in. on top is not even cheap, its practically $ 150 + per night and its a total rat hole, I will post my pictures later as well
Im also contacting the corporate office with a formal complaint.

What I like about this place is its comfortable; well staffed by friendly, helpful people. The rooms are large and clean with kitchenettes; large bathrooms, flat screen TV and arctic blast air conditioning. There is free WIFI and they are pet friendly! Its clean and with the kitchen (electric range top, microwave, fridge, sink and lots of cabinets) has all the conveniences of home so I don’t have to eat out. I am staying her because my condo was flooded when the water heater burst. I’ve been here for two weeks and will be staying another month. Their continental breakfast is not much, just coffee and danish, but its available to grab and go, take back to your room or sit in the lobby. There are plenty of restaurants and places to eat close by. They have made a miserable time in my life better.

Just stayed here last night and had the worst experience ever!!! Breakfast was a joke. They didnt even have creamer for the coffee and when i asked for creamer they told me would be an hour… had to run to dennys for fucken coffee… like really… then i needed another towel and front desk said there was not ONE!!! Are you F-​en kidding me… so walked to my room ans asked a maid, they gave me one with no hesitation… i would give ½ star if possible… i seriously want my money back! or will bring up to corporate!!!

Strong smell in the room. Unclean fridge (old pizza slices and sticky gross sauce inside).
Elevator out of order which made it very difficult for one of our guests.

I judge businesses for their intent and attitude. The redeeming qualities of this place outweigh the downfalls. Apparently at this moment in history the building has fallen in disrepair and they are pumping a lot into bringing it up to standard.
Needing to stay someplace as work is being done in my house for two weeks I rented a room. I arrived to find the front of a drawer hanging off and no iron. Because of refurbishing rooms on my floor, there was /​is furniture in the hallways, there are workmen banging on things during the day and everything stinks of adhesives. The in room coffee maker kept blowing the fuse (GFI) until it died, the TV keeps changing from wide screen, and the toaster got stuck burning my toast and setting off the fire alarms. They have just informed me that the only elevator will be under repair for the rest of my stay and I will need to use the stairs. Repairs need to be done at some time and unfortunately I am here as they are doing them.
HOWEVER, the smiling staff have been great … all of them! From the front desk, the maintenance men and housekeeping have all been immediately responsive. This is what I expect, employees who are doing their best to make their company look good.
My only recommendation is that a «continental breakfast» should be more than a granola bar, and apple and a cup of coffee. Good thing there is a Denny’s next door.
I therefore grade them 4 stars based on what this place will be at the price point by the time you are deciding if you should stay here, once the repairs are made.

Well, it’s an Extended Stay, so you get what you pay for.
Do not get the Queen Size bed if you are a couple, one of you will be seriously short seated.

A 100% DUMP by definition. Poorly staffed, rarely available help from the front desk. Cigarette smell permeates even the non-​smoking floors. Extremely loud in the late hours of night and early morning …
Not worth coming here regardless of any discounts you may have

Buyer beware!!! Rooms are affordable for a good reason… and you get what you pay for.
First complaint: reserved 1 room for 4 people for 2 nights at least 1 week in advance of our stay 7 – 9 August. Room was not available so we were given two separate rooms for our family.
Second Complaint: on the second night of our stay we came back to the hotel late only to find they’d packed up one of our rooms and gave it away. The night clerk was no help and even threatened to call the police because I demanded the return of my personal belongings.
Third complaint: the night clerk said she was unable to do anything to help because our «stuff could be in one of many places around the hotel» and she «didn’t have access to them». There were no other rooms or rollaway beds available so we were basically ‘thrown out on the street’ since there was no place for the four of us to sleep. She was very rude, very impatient with us and the others who showed up to check in.
Fourth complaint: the rooms were dirty; there were hairs on the toilet seat/​bathroom areas, hair and stains in/​on the towels, the headboard had spots all over it like someone threw liquid at it, the blanket had holes in it, the sheets were torn and stained, there was no coffee pot and nothing to cook with… the list goes on. It was also very unwelcoming when we walked in.
Spoke to the «manger» once after the incident. Not sure who the manger is. We were told his name was Timothy, but somebody named «Jesus» called us but the front desk day shift told us «Jeremy» will be contacting us. ??? After speaking with an apologetic Jesus, he offered to reimburse us for the entire stay after we laughed at his initial offer — compensatory stay at any Extended Stay America. Over three weeks of waiting, we have yet to be reimbursed. I’ve contacted my credit card company to dispute the charges. It should not have gone this far.
Never again!

It was one of the most disappointing stay at the hotel. I have stayed in cheap motels and they are better cleaned and organized than this Extended Stay America Hotel — Woodland Hills. I will never stay again at this horrible hotel again with my family. This is a dumpster hotel and paid approx. $ 145 after taxes not cheap. Here are list of issues with the stay.
* Bathroom tub was not cleaned. There was residue of the soap scum in bathtub from people staying before in the room.
* Only 1 shampoo and soap. There was no conditioner, lotion, hair dryer.
* Faucet in the tub was missing grout filling and looked disgusting.
* Only 3 towels and felt like was washed with harsh detergent.
* Previous Fire sprinkler holes not filled on the ceiling
* Elevator looked it was vandalized and not repaired.
* Not refilling hot water, muffins, and fruits 20minutes before breakfast time ended.
* No courtesy when checking out from the front desk during check-​in and check-​out

Please do not stay here!
We have stayed many places and this is by far the dirtiest and worst kept hotels.
Show had worn marks on bottom and break in shower wall.
Refrigerator is from the 1950’s and not well maintained. Never even considered cooking on the dirty burners.
Where do I begin with the carpets? If you think the stains on the hallways is bad, wait until you get into your room.
When you survive the long night of loud air conditioning and would like a cup of coffee don’t expect lids for ease of traveling.
The only nice part, two young front office men that were pleasant and obviously stuck in a bummer of a job

If I could give it negative stars, I would. I have been a loyal Extended Stay customer, and had never been disappointed with them until this visit. There was a long line at check in, which was not good, since I had been driving all day, and was tired. I got to the room, and grabbed the remote. All around the buttons was brown and nasty, but when I got ready to clean it, I noticed what looked like feces in the indentation where the light sensor was. I decided to call the desk to get a new one or get that one cleaned, but when I went for the phone, it was not only just as nasty, it also didn’t work. So, I had to walk to the desk with the remote. When got there the desk person was still busy, but the security guard (which I have never seen at an Extended Stay ether), asked if he could help me. I told him that it was about the remote, and he took it to clean it, and said he would be up with it when he finished. The Security Guard!!!
When I got back to the room, I noticed that it was not clean either, and the rubber seal on the refrigerator was sticking. My «non-​smoking» room had cigarette ashes in the carpet, and burn holes in the curtain. I returned downstairs to tell them, and the security guard apologized, and the desk person directed him to get me a towel and cleaning solution.
YES, I CHECKED INTO A HOTEL AND HAD TO CLEAN MY OWN ROOM!!!
The security guard returned the «cleaned» remote, and brought me a new phone. He joked that at least I knew the phone was clean because it was new out of the box.
He informed me that the hotel was extremely short staffed, so he was helping them out. So, I go to eat my salad, and there are no utensils. I called down, and the security guard brought me a pot, and a plate and fork, telling me that he would find me some other dishes. That never happened.
After seeing a few unsettling things, I feared that I would catch something so I went to the store and bought Clorox wipes, and Lysol disinfectant, just to be safe.
I complained and the next morning, and the manager gave me a credit for 2 nights. Then I went to the room to cook some breakfast, and realized that the stove didn’t work. That was the final straw. I booked Extended Stay to be able to refrigerate and cook my food. If I couldn’t do that, then I might have well stayed at any hotel, which is what happened. I called the booking agency and let them know that I wasn’t satisfied. When they called the manager to cancel my booking, he had the nerve to tell them that the only way he was refunding my money was if I was out by 1PM. I couldn’t imagine that he would rent that room to someone else.
When I got out front, another customer was asking when they planned to empty the trash, as it had not been changed in 3 days, and was running over, and spilled all over the ground. Once again, the «short staffed excuse was given»
All they did was apologize, make excuses about being understaffed, and sent security to do the job of housekeeping.
This was the WORST hotel experience that I have EVER had. If you stay here, remember, you have been warned.

This place is not worthy of any stars, let alone one. Stayed at many hotels and this has to be by far the WORST! And we booked ahead of time, trusting we would have a good stay. I was beyond wrong.
Had a good day in Universal Studios and was excited to get some rest at this hotel with my family. Once we stepped into our room, I can not begin to explain the horrible smell and sight. The sink and stove were dirty, there was disgusting stains on the chair, the paint is peeling off the walls, bedding and linen looks dirty and not changed, the bed is so uncomfortable to sleep in, noise all night from a machine/​AC, whatever it was that kept going on and off, the fan had dried up dust that we didn’t even notice until after we turned it on. SERIOUSLY?! Honestly, I can go on. It seems like an old, DIRTY room that has not been renovated in literally years. We were all smelling in dust.
It also says non-​smoking; so why does it reek of cigarettes? Come on, who the hell would want to stay in a room like that, or this hotel in general? Unsanitary! Ruins everyone’s mood and we did not feel good staying in this kind of room condition. Thankfully we only stayed one night and will NOT be returning.
I wish I looked at all of these bad reviews so I could’ve spent my money else where. Does management not care for their hotel? You guys need to hire better housekeeping, give better customer service, and take care of your hotel and customers.
Never will I stay at this hotel again and will let friends and family know not to come here if they want exceptional customer service and clean rooms. There are cheaper hotels that are beyond better than this.
Very disappointed and upset.
*One good thing is the guy at the front desk came to our room and sprayed the room down with febreeze. He felt bad for us since he even noticed how bad of a condition the room was and how we felt. That tells a lot. But he did make an excuse saying they were busy and it was a hectic weekend? Would you let your family stay in this kind of room? No excuse.
*UPDATE: The manager gave us a 25% off our stay if we do not take it to HR. Thanks, but does not change the fact that the room was unsanitary, dirty, and made us feel disgusted and unsafe. Not a good way to end our trip.

One good thing about this Hotel is the manger Micheal goes the extra length for the decaying hotel of over priced hell hole!
Been here for extended stay until our house is ready. Sorry to say we had to pay to go through this. One can only hope that the CEO might see the Unilocal reviews here and make a difference. Ripped us off with a damage that have been reviewed here on Unilocal!the counter top with three peeled holes. My wife spilled fingernail polish on the bathroom sink. Maintenance man showed up to do a repair and saw the nail polish and tried to charge us $ 200! we used fingernail polish remover with a little baking soda to completely remove it.
No Maid service if you stay more than three days. No regular towels or sheets. Pitbulls in the halls ways. Crazy people late at night here. Prostitutes and Police all the time. We have a two small dogs we clean up after our dogs. Dog shit everywhere also!
Elevator doesn’t work half the time. My wife did get stuck for almost two hours before she got out. When the elevator wasn’t working we had to use the stairs to get to the third floor to our room. No offers of move us down to the 1^st floor. Well she fell down the last flight of stairs with no offering to help her. She ended up in the ER in Tarzana for her back and knee were bruised very badly.
Night Staff on the most part are rude. Asa night crew person on night knock our door at 2am to tell us keep it quit?! WTF right all of our asleep. Snoopy night crew who try to get the guest on incidentals of having a stove and no place to eat? one chair. No HBO! No Comedy Central! Showtime is OK but. WiFi is very very slow. Free for 85k hmm want faster must pay! up to $ 20 for 10mb no way! No business center.
Like I said few good things you can your pets here second you have a kitchenette
third price in $ 103 + 22% taxes = $ 150 per night.
Hotel California.

Bad hotel for extended stay or any stay. This may work as a refuge only if zombies take over the world…
I took pictures please see them. There are no kitchen utensils, plumbing is a big problem… toilet not working then moved to a room where the shower was dripping… the kitchen lamp hanging mildew on the bathroom siak and the bathtub filthy… The kitchen counter was broken. If this is not enough… let’s move to the beds… No fitted sheets and completely runed down pillows and covers… i keept dreaming I was sleeping on bed bugs!!!
I made reservation with early check in and ran out!!!