Comerica Bank

Wonderful bank, great branch staff. I am so happy to be with Comerica Bank after having used other major commercial banks for years, we were plesantly surprised by this branch, who knows us by name, is always friendly, welcoming, professional and fast business transactions.

Almost every time I’ve walked in, I walk out frustrated. The tellers are friendly, however, any time I’ve asked for assistance they seem unwilling or incapable to help or offer an alternative. When I call Comerica’s customer service, they are able to help me out right away. Those are the past few times I’ve gone into the bank.
Today, I went into withdraw money and there were two tellers at the counter and at least 2 people from what I could hear/​see and the guy I assume is the bank manager at his desk. There one one guy ahead of me and I waited for at least 15 and had to leave because I had to go back to work. At least 5 people working and 2 customers. And in 15 mins I was not able to do what I needed to do. I did get greeted so I acknowledged by one person. But the two tellers, well one was helping the customer and the girl was just hanging out. Well on lunch to be exact. How do I know that because they talked about it. Almost every job I’ve had, they ask you to step away from your work area for lunch. And jobs like this I feel it’s most important because as a consumer who just wants to take care of her banking needs, I don’t want to see someone there who’s not really doing anything. It gives a false sense of hope that they will assist you.
Now I will say that my past experiences could have influenced my attitude towards them today and if they had not happened, I might be more patient.
Or it could be, I keep going in thinking one day I’ll get the service similar to when I call customer service.

A tad difficult to get to they have ticketed parking system but never a line and the tellers are always friendly