Charles Mandel Carpet Cleaning

Great service! Charles called me one hour prior to the appointment, to confirm it. Showed up on time, sharply at 10:00 am. Since I am very organized and do not like people who is late, Charles did not disappoint. He is very professional, looked at the area first, told me what to expect and performed the job amazingly. He met my expectations. Carpet looks like new and I am going to call him often since now on. By the way, since I called in advance, he was available at the same day, which is very convenient for people who need the service the same day. I am very happy and would recommend him to my friends and family.

Unbelievable service. Set up an appointment the night needle and they showed up on time the next day. Moved in to a new place and we thought the carpets would have to be replaced, but they cleaned it like new.

This is the third time I’ve used Charles to clean my carpets. He and his team are amazing! Obviously since this is my third time using Charles, you know I think he does a great job!
This last time is what really got me though. After having my sick dog vomit and poop seriously all over my apartment, I though my carpets would be ruined forever. I called Charles and he was able to make an appointment for me right away. He showed up and was able to make the brown stains and the awful smells in my carpet go away! And he was incredibly fast!
He is definitely and always will be my go to for carpet cleaning!

My dog has a bit of a ‘welcome home’ pee problem so our new apartment’s entry way had some unfortunate staining. We try to clean up as much as we can, but there’s only so much home solutions can manage. We finally caved and decided to call an expert. Charles and his team were available for next-​day service (outrageous!) and were very professional. The price was very affordable for our 700 square foot loft apartment and his team handled the entire upstairs, switch-​back stairwell and the living room /​entry way.
The carpets look brand new and we’ll definitely be returning to Charles for our 6-​month follow-​up cleaning. Thanks Charles!

Let’s me start this review by letting you know that Charles straight to my face called me a bitch! This man is incredible unprofessional and rude. He walks in and right away starts yelling and criticizing at his worker, Kevin. As Kevin started the job, Charles began to to give us some information on how to take care of the carpet after he leaves. The whole time he would sprinkle in rude comments and disrespectful jabs, all the time saying «I hope you don’t take offense to that». As we tried to get away from him, he followed us into our bedroom, which we had not invited him into.
On the phone, we agreed to $ 100 for the 400 sq ft of carpet we needed cleaned. When he arrived he tried to state that that was way too little for the job. He said he would only honor the deal if we were to right a FAKE good review on his web page. When he went to bring up his web page on his tablet, he opens the webpage to show us his recent search for PORNOGRAPHY! We were greeted with a large pair of breast. I was SHOCKED! At this point, I had to let this man know how uncomfortable he was making both myself and my boyfriend. He became upset and tried to rush the job to a close. Kevin alerted me that he was trying to do so from the other room. In an attempt to stop me from coming out and asking what was going on, Charles slams my hallway door and pretends like he is showing Kevin how to do it himself. I walk out to confront Charles and he begins to yell at me, saying that I am wrong and eventually calling me a bitch. She tried to throw other insults at me, but he’s not a very smart or creative man, so the insults were more hilarious then offensive. The final straw was when he gets in a karate like pose in front of my boyfriend. Like this sad old man, in his gold chains and bedazzled top, is going to fight my muscular boyfriend. HA
DO NOT HIRE THIS MAN!

Charles and his crew are Great! always on time, smiling, friendly and honest!

After dealing with two other companies that were incompetent, I called Charles. He was helpful and came up with alternatives to my upholstery conundrum. I called him a few weeks later to clean a dingy white Crate and Barrel sofa. He brought a strapping young black man to do all the heavy lifting and ordered him around and criticized him constantly as he sat back pointing. it hurt to watch but I gave the worker a hefty tip because I felt for him.

Rude and arrogant owner, Charles, kept repeating «I’m not a magician» when I called to request that he return to correct the sub-​standard job that he personally did for my former tenant. Apparently, he believes that stained, stiff carpet that is less soiled is all a client is entitled to receive when they pay for CLEANING. Stiff carpet is caused by leaving soap residue in the carpet, and he nastily told me I was wrong. He used racial slurs to identify my former tenant that had hired him. He refused to return to extract his soap residue and the myriad spots. I will hire someone else that knows what they are doing and will update this rating to confirm that another company managed to do it right and clean up after his sub-​par work. Worst job I have seen in more than 20 years of landlording!!!

Charles Mandel Carpet Cleaning was fantastic. My carpet looks brand new. I would highly recommend Charles and his team.

First thing Charles did was review our needs for cleaning our couch and carpet. He gave us some suggestions to help us save money. He values being fair and doing the best for his clients. Both Charles and his assistant were polite and clean. They did a great job! Thanks for everything! I would definitely call again!

I called Charles in the morning and he came out within the hour! I had to call him again the next day and again, he was here in the afternoon. The carpets look better than new. I can’t say enough about Charles and his helper; they are superb, and reasonable. If you’re looking for a real gentleman to clean your carpets, and understand your problem (we have pets!) this is the one! Again, thank you to Charles and I can say honestly, we will be calling him back in the future .
Ellen Guzauski

Our couch is still drying as I write this review. I called Charles at about 1pm today, we were moving into our new place and needed a couch that we bought with the home cleaned. I explained everything to Charles on the phone and he was very clear with what he thought needed to be done, and how much he would charge.
He called me back at about 3:00 and was able to be at our place by 3:30 the same day! Everything was so easy and convenient. Charles and Kenny came and had the couch cleaned within an hour. Charles gave us a great price and though the couch is still wet at the moment, it looks great!
I am so glad I chose to call today and had everything done so quickly. Couldn’t have asked for a better experience.

Charles has a very big personality but if you can handle it, he’s got very good prices and is a pro at what he does. He also goes above and beyond.

Just had Charles out to do my condo as I was preparing it for new tenants and was amazed at the quality of the carpet after his cleaning. He was upfront, honest, and informative from the first phone call through the entire process. He walked up and gave me an honest assessment before he even began working. It was refreshing having someone who could explain the process and give me good tips for future carpet care. My carpets look great and I could not have been happier supporting a small business.

Wonderful owner. Quick service. Came out on Saturday after my dog butt peed all over. Great results and friendly service. What more can you ask for?

I was really happy that the contractor called me 15 minutes before he got there giving me ample opportunity to leave work and meet him and his assistant. Charles has been cleaning my carpets for years and i have never given anyone else the chance to screw that up. When your the best why try anyone else. His helper Donnie was courteous and fast at moving the work along. Good Job Charles Mandel

charles did a good job… he saw me the day of and got rid of the bird poop stains allover my carpeting… thanks charles ! Noël. Ps. Not a perfect job as later i noticed some stains but if you keep watch and assist them they do a better job. Id give 3.5 stars of 5

I called in with a short notice… He still was able to accommodate and was timely with his appointments… He did a superb job in my apartment… Till the next job…

Good Job, Good Price! He’s not like other carpet cleaner that they give you a good price on the phone. But when they arrived in your house they complain a lot (Like too DIRTY and needs a different kind of chemical) and add more charges! not like Charles.
CHARLE’S IN CHARGE!

I’ve debated updating this or not; I will tentatively do so.
For the most part, everything I’ve written is true. However, there is one area of my carpet where Charles had Donnie go over it very thoroughly to get a spot out. Apparently (this came from conversations later), Donnie didn’t go over it thoroughly to remove the water from the area. Also, apparently, it would have been good for us to put a fan on the area to dry it completely. We weren’t told that.
Upon being called and told that there was a mildewy/​musty smell in the room, Charles came out right away to remedy it and hypothesized the above info. He brought a chemical to put on the carpet that would both kill the bacteria/​mold that could be creating the smell and deodorize the area. It seemed very successful for a few days, but not entirely so. Before leaving, Charles mentioned that if this didn’t work (but he was sure it would), he would have to rip up the carpet to get down to the pad beneath it. Knowing that this is what we’ll have to do, I’m not calling again. It is markedly better and, with a store-​bought powder meant to kill mildew in carpets, it is manageable. I can’t help but realize though that, without Donnie’s mistake, this wouldn’t have happened. Technically, our carpet is worse off than before they were cleaned.
In addition, although the speed and availability of the service is great, the gruffness of the interactions, both on the phone and in person, aren’t so great. I realize that some people are just gruff and don’t mean anything personal by it, but if I’m paying you for a service, I don’t need to be spoken to so gruffly. My teenage students don’t get to talk to me that way, why should you?
I think we’re just gonna get rid of all our carpet! Then we won’t need to find anyone to clean it.