24 Hour Fitness

This review is intended for the sales manager of 24 fitness, Jerry. He was formerly the personal training supervisor at la fitness. Do not deal with him. He is a makes inappropriate comments to not just me but 3 other women that I know of that have encountered him. He tried to persuade me a several occasions to train with him and when I told him I couldn’t afford it he said to pay him cash and that it was ok because he was a «manager». Well now that jerry has changed his number and I cannot reach him any longer my money that I Work hard for is gone, and I only had 1 session with him. All of the time making comments about other women’s butts, and saying things like «I’m gonna steal u away from your BF» and his pants «accidentally» falling down during training & him saying «u know you wanted to look» …he made a comment to my friends mom about her boobs while she was jogging on the treadmill and another girl who is a client of mine said the same thing about him. Stay away from him. When I tried to get my money back from him he called me a broke bitch and I screen shot it and added it to the review to prove it.

I recently moved to area from Chino Hills. My 24 over there has the friendliest staff I’ve met and I always have a great experience.
I was shocked at how rude and awkward the staff was here. Being a Super Sport, I walked in expecting the staff to be friendlier than those at an Active or Sport location.
Let me tell you my story–
I was looking for the 24 on Fallbrook (West Hills) and it’s very difficult to find in the shopping center there. I asked a boy walking in the parking lot if he can point me toward the 24 Hour Fitness, and he told me they «relocated». Being completely unfamiliar with this area and already late for my class, I followed his directions and ended up at this location. When I told the staff member that I was there for a day pass, we went over to the register and he pulled up my account. He told me I have an unpaid balance (there was an issue with my bank, irrelevant). This is the moment when things got really weird… his attitude suddenly changed entirely, the kind of attitude a sales associate shows toward a customer who’s being apparently shady. The only difference is, I wasn’t doing anything shady. My account simply had an unpaid balance which I asked if I could pay then and there (and did). I told him «All I wanted was a day pass for this location so I could attend a class, but I probably can’t anymore because the class is half way over now.» Instead of apologizing, or providing me with any normal response to this, he asked me «What do you mean you can’t anymore? It’s only 9:17 (pm).» Um, I’m sorry, the class started at 8:30. Do you know how time works? I was so confused at his response that I had to ask him to repeat the question. When I finished paying my balance, he handed me off to the first girl who helped me. I asked her about their alleged «relocation» and that they should update their site with this new address because this address isn’t online under their West Hills location (mind you, I still thought I was in West Hills). She very rudely said «Umm. No. We still have our Fallbrook location.» I said «Oh, I was told you relocated.» She said «No. It’s there.» Very trite and very awkward. And finally, while all this was happening, another staff member who had nothing to do with this kept staring at me. I’m standing there thinking to myself «Did I do something illegal?». Basically, the staff members at this location made me feel like a criminal and I was literally shocked at how I was treated. I don’t know if their problem is just that they’re snobby because it’s a «Super Sport» and in a wealthy area, or because they were annoyed that my account had an unpaid balance (as if that’s something so bizarre?) or because they genuinely believed I was doing something dishonest or sketchy, when all I wanted was a day pass. Whatever this was, I left feeling very uncomfortable, disrespected, upset, and embarrassed. I don’t write Unilocal reviews often, but this was absolutely necessary.
To those who «helped» me at this location-​you guys have a stick stuck somewhere that needs to be removed ASAP.

I have to start that the overall club itself and the trainers are amazing! This club is not kept clean and I have talked to the general manager more than 10 times but have never made a formal complaint with corporate until now. Unfortunately its a Sunday so I have to wait until Monday to start this process. I also have spoken with the operations manger two times and today I have had enough.
To start, I have purchased thousands of dollars worth of private sessions with this club and the trainers are incredible, all of them. I watch them work with their clients and every single trainer at this club is professional and polite. 24 Hour Fitness built a beautiful club that I was so excited to join. Unfortunately I have had a bad experience with cleanliness in the past and I unfortunately got a staff infection so I am extra cautious about my health and I expressed this to the general manager who helped me when I joined. He stressed over and over he has a military background and he personally takes the cleanliness of this club to heart. Well that was the first of many miscounceptions. I have now complained numerous times to him begging him to please go on the gym floor and see the dirt and dust that no one ever cleans up. When I make enough fuss the club cleans for a day or two and then it goes back to being unclean. I won’t mention names in this review but I have even spoken to several of the trainers and they agree the club is not cleaned properly. Cleaning the club is not the job of the trainers rather they are there to help their clients recover from injury like myself and live a healthier lifestyle.
Today was the day I have had enough. I had scheduled a training sessions with my trainer at noon. I got there 45 minutes earlier to do some cardio. My pattern is that I get a few extra towels for my workout and one to clean the elliptical prior. 24 Hour Fitness has several cleaning stations with bottles of cleaning liquid, not sure what is in it but I am trusting its an appropriate cleaning solution to help keep me safe from disease and infection. Well today every single station was empty «No Bottles» except the dirt and dust around them. Most were hanging off the wall because they were not mounted correctly. The only one that had a bottle was near the trainers cube but that one was basically empty. I use one of their towels because the paper towels provided at the cleaning stations are always empty. Anyway, after 10 minutes on the elliptical thinking about the dirt around me and how I feel I have been mislead from day one, I decided to get off and go once again and find management. The General Manager usually runs the other way when he sees me but this time I raised my voice basically not excepting no for an answer. He immediately took me to the operation managers office and left me with her.
I then explained my experience from day one and that I have had enough and wanted a refund of the balance of unused training sessions and canceling my membership. I have complained to them more than enough. I should have stopped at the 3^rd attempt to resolve this myself with them directly and called corporate. Look where this has lead me.
So the operations manager basically told me she was in charge of the overall cleanliness of the club and the people that clean it. She also told me she walks the floor daily and has cameras in her office which she does. I expressed to her that it is impossible for that amount of dirt and dust to happen in just a few hours of people working out. First its a Sunday morning around 11 am and she states she walked the floor this morning. Second in a very professional manner basically told me I am unique because I had a bad experience getting a staff infection from another facility. Yes that is true but that doesn’t take away the fact this club is beyond dirty. She then told me that is why they have cleaning stations all around the floor. Now she just told me she walked the floor just prior to my workout and she confirmed the club was clean with no dirt or dust. Well I guess someone went to every cleaning station and removed the cleaning bottles and purposely put dirt and dust all over the cleaning shelf that is hanging half off its hinges. Ok. I then told her I have pictures around the club I took of the dirt for her to see and she said that I am not permitted to take pictures of the club. I didn’t take a picture of anyone, just the dirt and equipment for her to see on my phone. I am not posting these anywhere except for corporate to see that I am not making this up and their is no way the amount of dust and dirt could happen in a few hour span, not possible.
Well my next complaint is to corporate and to the health department. I have tried again and again to resolve this issue on my own with no resolution except stress and jeopardizing my health. I do not want to go back to this gym at this point. I want a full refund of my unused membership and training sessions which she has denied.

So happy a new Super sport opened up in Woodland hills as part of the new Village! This location feels very high end almost like an Equinox (sorry to compare) with nice new showers, spa, huge pool, Jacuzzi & they give you towels if you like.
I’m most impressed by the variety of classes they offer compared to other locations: Sandbell total body blast, POP pilates to mention a few unique classes. Best class they offer is Bootybarre which normally you would have to go to a special studio to take that class and you can tell the teachers are very specialized. The classroom it’s huge so plenty of space for everyone to try their classes. I usually only do classes but I walked around this gym just to take a look and noticed very modern unique exercise equipment as well.
The gym has a very open& spacious feeling with huge windows. The pool is a long lap pool that also has huge windows so it’s a nice relaxing view. Big co-​ed Jacuzzi is a bonus!
If you are not yet a member, Costco is conveniently located in the same complex for you to buy their 2 year pass they offer at a discounted price.
Caution to prior super sport members, you may have to upgrade your membership since this is a brand new location but just talk to the friendly staff they may be able to work out a deal.
I drive 5 miles out of my way just to go to this gym rather than the Sherman oaks galleria, that one feels old compared to this but it’s still decent.
Remember to validate your parking!
All the staff seem really excited about this new location as well.

Wowww finally a great location. I was so sick of the 24 I used to go to on Lankershim. This location is much further from my house but I have been taking the extra drive because this place is completely worth it. Clean and Most importantly. There aren’t people who clearly aren’t there to work out sleeping next to the machines. Equipment is new. I have no complaints.

Great location. Honestly I drive all the way for the spin class. Marc’s class hands down great. Sucks that his spin class is now at 6pm instead of 7pm so us that work on the west side are screwed traffic sucks getting to the valley. Shalini on Sunday’s is geat too. Awesome playlist. Hope they move Marc’s class back to 7pm. Great teacher. Better than a few instructors even at soul cycle

Newest valley location. Love that they have lots of free weights/​bars/​plates but the layout is awkward as the gym is vertical. Everything is on the third floor. First floor is just an empty lobby and second for is just to sign in and the kids area. We’ll see how clean they actually keep this location