Bank of America

Hey BOA,
If this place is really supposed to be open for business… staff it with competent folks who give a rip!
I only need to go into a bank maybe 2 – 3 times a year… and while this location is super handy to where I live, the service is just awful. The latest (today) I dropped in to open up an account for my son… stood there for 20 minutes at the greeters desk without any of the 4 people working there acknowledging me! I got so disgusted we left… entered the Woodinville branch and was immediately met and professionally handled.

I went to Bank of America Woodinville to pick up some Canadian Currency for a week end trip to Vancouver, Canada. i waited 5 minutes in line, while one teller worked with a customer, another lady was walking around behind the working teller, but no one seemed interested that there were customers waiting in line. The teller was doing an extended transaction with her customer. Then a young man came out of the break room, and came up to the line, he started helping the other teller pick out certain bills for her client. Finally he asked me if he could help me. i asked to purchase some Canadian currency and he asked if i had placed my order? Really this is Seattle were 150 miles from Canada and you want me to order the currency. I’m a customer of the bank and i wonder why.

Been going to this Bank of America at Cottage Lake for almost 2 decades. Staff is always friendly and ready to help. Staff is also consistent so they know me by name.

Opening my accounts here was a mistake.
First of all, a consumer bank is not looking out for its customer. its looking out for its profit. The representative opening my accounts convinced me that I needed a «Safety» checking and savings in addition to opening my first checking and savings. My money would be in my «primary» checking and savings, and if my «primary» card was ever lost, I would use online banking (not very user friendly, but I will get to that later) to transfer the money into my «safety» accounts. So i ended up with four accounts and two debit cards. With me so far?
This normally would be fine, except my debit cards looked exactly the same. So when I reached into my wallet to pay for gas and groceries, I was just as likely to pick up the card for the «Safety» accounts as the accounts that I actually used and kept money in. Sure enough, I used the «safety» card a couple of times and drew my accounts below zero (I didn’t see a reason to keep money in the safety accounts.) and was charged quite a bit of overdraft fees.
I was lucky enough to have the teller agree to meet me half way on the fees once i explained my situation, she was very helpful as opposed to the rep who was only interested in making two more points of sale. But still, eight fees at $ 28.00 a pop can still make a dent in my funds.
I have already written enough so I will sum up by saying;
Online Banking; UI is not friendly,
Customer Support; Wait times too long,
When I tried to close my accounts, I even had to go into the branch three times because when I instructed the rep to close my accounts, he would only close one of them. I finally just went to a different branch to complete the closing procedure.
Upside? Well, they do have branches just about everywhere.
The review would be 1 star if it had not been for that teller refunding me $ 224.00 out of $ 548.00 is fees. needless to say, my accounts and funds are now elsewhere.

It’s nice when they’re still smiling 5 minutes till closing. The folks at this Bank of America were always particularly happy to help. I can’t say that about the BofA in Kirkland… just sayin… And they always have candy. =)
This bank is really accessible. The outside is well-​lit, and parking is no hassle.
As an out-​of-​state client, they were particularly patient with me and all my deposit slips.
It’s not a large bank by size, but the space is used quite efficiently. There’s always a manager on the floor trying to help customers waiting in line and making sure they have the proper paperwork/​slips. I appreciate this kind of service. Hopefully you’ll appreciate it, too.