CubeSmart Self Storage

I had a Terrible experience. I would not recommend Cube Smart at all. Storage units are not secured properly. My things were stolen out of the unit with the lock that they provided. The manager did not even call to follow up with me. I had this unit for only 4 months.

I rented one of their storage units about a year and a half ago, at what was a decent price. After 6 months… boom, $ 7 increase. 12 months later… boom, another $ 5 increase. Not much, but actually thats a 30% increase in 1.5 years, worse than the actual rental market in NYC. And both these increases came WITHOUT notification. After the first time they assured me that the price was locked in for 24 months, which didn’t happen.
When I called to inquire about this second increase they were pretty unhelpful. I mentioned that I saw a quote online for HALF of what they were now charging me and a competitor, and I even told them if they reverted my rent back to what it was (still more than the competitor), I’d stay… no luck. They didn’t even consider it.
They are completely willing to let a customer walk away over $ 60, after they already got a 15% rent increase a year ago.
It’s unfortunate, the city really needs to monitor these storage facilities more closely. ~14−15% increase year on year is waaaaayyyy beyond the standard cost of living increase, even in New York.
As for the facility itself, it is clean and well maintained, I will give them that.

Good rates, clean building coupled with a friendly staff make this a good place for storage to me. There’s a large garage out front you can use to get in, should be able to fit about 4 – 6 cars in there tightly. The only time I had an issue getting a parking spot was during the weekends when they have their auctions. They’ve also got carts you can use for free.

I had a really great experience at this location and am very happy with my first foray into self storage.
We looked online to find the best price and location for us. Cube Smart came out number one. This location is right on Jamacia Ave making it really convenient. They offer a loading dock in both the front and back of the building among many other amenities. There’s free coffee and tea (k-​cups!), free use of their super shredder, free use of their moving truck, you are able to donate clothes right at this location, they offer shipping and receiving services, and use of their outlets and wifi if you need to work out of your storage unit.
The customer service is also top notch. The girl who helped us was very knowledgeable and very sweet! She set us up quickly and never once pressured us. Definitely check out their websites for special discounts.
We got a second level «locker» which is basically a smaller unit reached by those stairs on wheels. It is small, but not the size of the locker we all first think about. I was able to fit my beach cruiser bike and about 10 boxes in the locker. My only gripe is that the top «locker» is not fully enclosed. The «ceiling» of the unit it a wire gate that opens into the ceiling of the entire building. One can technically access my stuff by going through the top– but they would have to go through a lot of trouble to do that. I was explained that the open ceiling was do to a fire safety thing– but it leaves me feeling like the $ 23 lock I got is kind of just for show. The door also didn’t feel totally secure as it swings open and is held in by a small metal bar in the middle that slides into the wall to lock in place with locks you purchase.
However, the security of this facility is pretty good. You need individualized codes to get in the area of the units and it of course has cameras everywhere. This is not a 24 hour facility, so you can only get in during business hours, I believe its 9am to 7pm.
Did I mention they’re very clean and play good music?
If you are looking for high security storage for very valuable items, I wouldn’t go with a locker here, strictly for peace of mind. Definitely look into the bigger units or another place all together. But if you are looking for somewhere inexpensive and professional to store stuff, this is a great place to look into.