Sprint Store

The sales consultant, Kevin, was super helpful and wonderful to work with! We were upgrading my phone and had some issues with the Apple ID — he was patient, kind, and we would highly recommend him!

I am not one to anger easily by poor customer service, but I «lost it» in the Hudson Ave. Sprint Store in Woodbury. I was short on time, because I was going out of town, so I called ahead of my visit. The store is 30 minutes from where I live in Western Wisconsin, and I wanted to make sure that, if I made the drive, they were going to be able to resolve my issue. The rep I spoke with assured me that they would.
When I got there, I showed them my broken device, which was covered by a warranty, and the same woman I spoke with on the phone said that she would have been able to replace my broken device if it were a different color, but because it was green, she could not. She could only replace my broken device with one of the same color, and, unfortunately, they did not have a green one in stock. I told her I didn’t care what color she gave me – white, black, purple — it didn’t matter. I just needed one that worked. She said she couldn’t do it. I asked to speak to her manager. She said the manager was the one who had told her they couldn’t replace my green device, and he had just left the store. I asked her why she had told me on the phone that she could help me, because I had just wasted an hour of my time. She said very snarkily, «I didn’t tell you that I would help you. I said I would TRY to help you.»
I’ve always purchased phones and accessories for my entire family at this store, but never, ever again. I will drive miles out of my way to avoid this place. Customer service is DEAD at the Sprint store on Hudson Ave.

I would not recommend this specific Sprint location for the simple reason of one employee there, who’s communication and ethics are poor to non-​existent, in my experience.
The GM, Jim, worked with me in business when he purchased a membership at LA Fitness. As part of his negotiation tactics, he offered me a variety of discounts at Sprint since I was a customer currently. When I had a problem with my phone recently (beginning of January), naturally the first person I thought of was Jim.
I contacted Jim at his office (was Eden Prairie at the time), left a note with a worker there (who stated he was there), and left a text on his personal cell to contact me regarding my issue with my phone. Not only did Jim not contact me back that day, he never contacted me back at all.
As a General Manager of a store myself, I’ve always responded to inquiries, especially if the inquiry was specifically directed to me. Not only did Jim not deliver on his promise of specific discounts, he failed to contact me back at all.
I find this practice to be unethical and unprofessional. There is simply no excuse for completely ignoring an inquiry, especially when he had two methods of messages left for him. As a customer, I should not need to do more than that to get a response.
It is a shame that a person at his level of management is being allowed to employ such tactics, and even worse, to be allowed to use discounts at his employment as a bargaining chip, then go completely missing when the favor asked is on the other foot.