H&R Block

I’ve never felt the need to write a bad review online for a business but today this h&r block has made me feel like I have to let the world know how horrible my experience was.
I called ahead of time and made an appointment for 5:30. The time was suggested to be by the lady on the phone and she told me they would be free at that time. When I arrived I was told it would take another 15 min for the employee to finish up with another client. So I waited and waited and waited… The employee did finish with her client about 15 minutes in but did not call me. Instead, she took a walk in before taking me. 30 minutes passed and another couple came in and sat down in the waiting area. After 30 more minutes passed the employee finally came to call me from the waiting room but before she could, the other couple got up and walked into her cubicle. Instead of stopping them and informing them that I was here first and waiting for 1 hour she took them before me and asked me if I wanted to wait another 30 minutes! Excuse me? Why she couldn’t just tell the couple to wait their turn is beyond me. There’s another H&R block down the road, save your time and go to that one. This place is unprofessional.