All Tune & Lube

Twice I’ve been lured in with coupons. One for a low cost alignment and one for low cost air conditioner service.
The first time, I took my car there for an oil change and alignment, which total, according to their coupon, should have cost me $ 120. Nice lady calls me to let me know that they can’t do the alignment because my front lower control arms are shot and need to be replaced ASAP, but «lucky for me» they have the parts on hand and can do the job for «only» $ 1,200.00. Because the front lower control arms are «$ 350 each. We don’t use low quality parts.» A quick Google search of all the local auto parts stores shows prices between $ 65 and $ 120 each for the same part. I asked her if I could buy the parts elsewhere and have them install them. «Sure, but we still have to charge you extra for the parts.» No kidding, that’s what she said. «No thanks, I’ll take just the oil change then.» I ordered the parts which cost me $ 120 TOTAL for both, and installed them myself. A two hour job. Saved myself $ 1080.00
The second time, I went in for an oil change (I do admit theirs are the least expensive around for what amounts to a 10 minute job) and I had a coupon for a discount on air conditioning service, since my AC was being flaky. «You need a new compressor and receiver/​drier.» OK… I ask how much…“Around $ 800 because those parts are expensive and it is a lengthy job.” Another quick Google search and I find a complete AC compressor replacement kit for $ 120. Online shop manual says 1.5 hours worth of billable work, so I’m trying to figure out All Tune and Lube’s labor rate at this point… anyhow, I call back and ask if I can bring in my own parts (again). «We can’t guarantee the parts,» (fair enough), but our labor rates go up if you bring in outside parts. Okay then… see ya. And, you guessed it, I installed it myself, saving me about $ 600.
I’m not a professional mechanic. The ones I trusted have moved out of state, so I’ve been looking for a local shop. I don’t mind paying for a quality mechanic to take care of my car — most of us in this area have very busy schedules and therefore elect to just drop the car off and pay to have someone else do these things.
BUT…I won’t be price gouged. Any shop that is so greedy that they find any and every way to inflate their prices has no integrity in my book. They *could* have made some money fixing my car, but instead lost a customer, one who is advising all others to avoid this place.

This was my first visit to All Tune and Lube. Getting ready to go on a trip out-​of-​town, I needed to get some service work on my car. After receiving an email with a coupon for All Tune and Lube from
, I decided to give the business a chance. The mailer had a coupon for the 30k/​60k/​90k scheduled maintenance for $ 179.95. It did mention that the price was for 4cyl, with 6 – 8 cyls costing extra. My car is a 6cyl so I called to get a price.
The general manager asked if I had a ‘check engine’ light which I did and I mentioned it had started to run rough. He said to bring it in so it could be looked at. I also said I had a budget as I was having to go out-​of-​town for a family matter and also had and upcoming wedding to pay for. He asked how much I could pay to which I replied $ 400 – 500. After bringing it in, and having a technician look at the car, it was determined a major tune-​up was needed. It took 3 hours and $ 688.82 to repair. Of course, that blew my budget and guess what? Still no scheduled maintenance done. So now, I still have to get that performed which I estimate, from calling around, will cost $ 450 which is out of my already blown budget. Therefore, I will be traveling still needing an oil change, transmission fluid change, and service to the cooling system.
Frankly, I’m glad the care is running better and will prolong the life of the engine but still did not get some of the work I needed nor did I get a price for the scheduled maintenance. Obviously, I will need more work performed on the car but am unsure if I will return. As a side note, the parking lot to this business is pure pandemonium. It share the building and parking lot with two car dealers so parking is haphazard.
ADDITION:
I did not drive the car the day after the repair. Since it was late in the day and the shop was closing, I left the business, came home and parked the car. Two days later, I went into the garage and noticed grease on the rear bumper covering the entire length of it. Upon further inspection, I found the spoiler on a large chunk of paint chipped off, all the way to the gray material covering the spoiler. I called the shop and was told a supervisor would return my call. Eddie, the general manager returned my call. Upon returning to the business, we came to an equitable resolution.

I dropped the car off here to get some brake work done. They found a number of other problems such as oil leaks, a new gasket that was needed, a tune-​up that was necessary, a new motor mount they said I needed, a new timing belt and other work. It was just under 4000 dollars worth of work to be done. Suffice it to say I only spent just under 1000 dollars and got the tune-​up, spark plugs, brake work, and one or two other items. I then took the car to a reputable mechanic and he corrected the oil leak, got me the timing belt and performed a flush or two that was needed. The new motor mount was not necessary. One or two other items on All Tune and Lube’s list was not needing to be replaced… Anyway, the reputable mechanic charged me another 1000 dollars or so. I have one or two items to get fixed as yet, but I am sure it will not even approach 4000 dollars total. All Tune and Lube in Woodbridge is a rip-​off to the nth degree. I want to give them a zero or a half-​star, but I cannot on Unilocal’s site.

I probably should’ve known better by the price, $ 15.99 is just too cheap. I brought my car here for an oil change and had the worst experience! I will say, the WiFi is nice. I fiddled on my iPad while I waited. They were busy, took me almost 2 hours to have an oil change done. I wasn’t complaining though, I didn’t have much to do that day and I was occupied.
After I left from my oil change, I was proud of myself. I thought I found a place that was cheap and got the job done. Shortly after, I realized my car smelled weird — almost like gas through my vents. Not just that, my car sounded so loud when I started the engine. I pulled over, there was oil all over the sides of my car. I was freaking out. I called All Tune and Lube the next morning, they said they were booked and could look at it the next day. Ticked me off a bit, but I waited.
Popped the hood, realized they didn’t put my oil cap back on and I was leaking oil from the oil filter. When I went back, I was pretty pissed. They cleaned my engine and had my oil cap STILL there in their garage.
I didn’t think I was out of line asking for a refund, considering I had to come back AND they didn’t put my oil filter on tight or put my oil cap back on at all.
The owner said no! Told me he wouldn’t refund the money, because they fixed it. I left it alone, and I’m lucky my car is still in working condition. There is no way I would EVER let them work on my car again, not in a million years. I almost feel bad for people who take their car there.
I feel like I’m writing a «Beware» ad! Look around before you go here, seriously! Your car will appreciate it. I wish I could give this place ZERO stars, but Unilocal requires I at least have one. I’m overrating them, in my opinion.

This was my first visit to this place but I was pleasantly surprised with the great service and how they went out of their way to help me, even when I arrived a half hour before closing time. The price was also reasonable. I would definitely visit again for other car repair needs.

I wish I could rate this 0 stars! I was attracted to this place because of the 15 $ oil change, and it was new so figured I’d try it out. WORST MISTAKE EVER! It was not busy at all, and took them 3 hours to do an oil change! Ok fine, whatever, waited the 3 hours, left went home, didnt go anywhere the rest of the day. Next day, I go out to visit family, and on my way driving back my car feels like its about to shut off, I make it just to my parking lot and car shuts off on its own. I look under the hood A HUGE HOLE in the part of the engine where the oil goes in. I know that wasnt there before, and my car was running perfectly fine before I took it to ATL. I will never go there ever again!