Petco

Friendly, welcoming, and knowledgeable. Simply put.

My husband and I needed to have our cat groomed beacuse his fur has been matting lately. We called Petco in Woburn, Massachusetts and asked how we go about doing this. They told us his shots would need to be brought up to date and then he could be groomed 2 weeks later. We went to Petco in Woburn and had his shots updated. My husband made an appointment for 1:00pm on Sunday, August 19^th to have his fur cut. My husband showed up for the appointment and was told that his appointment was for 9am and he had missed it. This was absolutely false. The appointment was for 1pm. Petco then told my husband that he would need to make a new appointment for the following morning. This was a major inconvenience but the cat needs to be groomed. He made an appointment for 8am Monday. He brought the cat back to Petco on Monday just to be told that they could not groom the cat because my husband didn’t have his shot records with him (even though the cat got the shots at that location). I have 2 questions — first, if the first appointment was for 9am then why did no one call when we weren’t there??? Also, why did they not remind my husband to bring the shot records back with him the following day if they knew that they didn’t have them on file??? This is some of the worst customer service that I have ever seen in my life and will not be giving Petco any further business.

Disgusting… dirtiest petco I’ve ever seen. All animals were stuffed in cages too small for them. I refuse to give this place any business.

This Petco is, in my opinion, the best store and group of people I could ask for. I was in an emergency situation with a dying fish, and Mike the manager and his staff went above and beyond, even staying a little after closing to help me out with supplies and atypical support.
In addition, they have an excellent selection of fresh and salt water fish (like a dedicated fish store) and what else could you want?

Lacks in staff.
Over priced.
Not much of a selection compared to Petsmart (across the street).

Where can you take a puppy who pees everywhere he shouldn’t and still be welcome? Not only that but the super nice lady at the check out gave him treats for being so cute. A bit counter to the training (pee outside and you get a treat) but tell my daughter her puppy is the cutest and nothing else matters.
Very clean and well organized and stocked.

I definitely prefer Pet Co. to PetsMart, and its funny that one is now across the street from this place.
This place gets 3 stars cuz the really helpful employee in the fish dept. I think its the same one Amy K talked to.
I like the place its clean has better stock than the PetsMart in Everett. I tend to drive away from the city because I enjoy large parking lots as part of my Colorado heritage.
My fav thing, is when my Betta, got sick (again) and they didn’t have the meds I needed, I mentioned I hate PetsMart, and the helpful guy told me that this local pet shop in Porter Sq that has I guess EVERYTHING you need for fish health and well being. Not often to people tell you go somewhere else and not try to sell you something you don’t need.
So yay. I’m sure I’ll be back. Stupid Betta. My boyfriend doesn’t believe in Darwinism or toilet euthanasia

This is a pet superstore. They have everything you need here. The prices are high, but they have a loyalty program so if you want to save money join up and get a card.
I thought the staff were really nice. I saw one of them give a biscuit to a dog who was getting bored waiting in the checkout line, and my cashier helped me carry a 30 pound bag of cat litter to my car. Thanks, Petco cashier!

Although two of my Siamese fighting fish died within a few days, they were nice enough to reimburse me. However, they asked that next time something like that happens, bring in the bodies. eeewwww

Let me start by saying I’ve got fish, a dog and a psychotic cat. I’m not a huge fan of Petco or Petsmart types of stores. This particular Petco is well designed and nearly well run. It’s clean and well organized
The layout of the store is interesting. It’s got an oval shape so as you enter you go to the right and it circulates around to exit on the left. I’m told it gets you to buy stuff you don’t need but I don’t think that’s true in a Petco store. You either have a fish or you don’t.
Why are their NEVER anyone at the check out counters in Petco. It’s a problem in EVERY Petco. So frustrating. I’ve been at Petcos all over and it’s a reoccurring problem. Sometimes you’ll seen a line at the counter but no staff there. It really puts me off going there.