Inwood West

Inwood West Apartments absolutely has the worst customer service you’ll ever experience — STAY AWAY. Today was our last straw and we will be getting out of our lease just to keep our kids safe! There have been so many bad experiences with maintenance or lack there of in the past 3 years. We actually have to stay at a hotel today because of what happened.
Our AC broke and its over 80 degrees and humid in the apartment and our kids are starting to get faint. I called maintenance thinking that it would be an easy request and they would come over and fix it — nope! BRIAN IN MAINTENANCE IS THE RUDEST PERSON I have ever dealt with. He told me it had to be over 90 degrees for him to come! From the minute I called he seemed aggravated someone was bothering him. He asked what was wrong in a condescending rude voice — «do you have lights on», «explain the problem better» «what do you mean the ac doesn’t work». I told him that’s what I was calling him for and he refused to come. Brian was probably sitting at a BBQ and didn’t want to work and do his job.
I then went to the office and they said there was no such policy (over 90 degrees) when I asked to see it in writing, but claimed Brian insisted it existed. Needless to say, I have to pay for a hotel because I’m not going to get my kids sick and exhausted from heat.
I hope Brian is having a better day. DON’T RENT HERE! WORSE EXPERIENCE EVER AND WE PAY $ 2600 A MONTH ON TOP OF EVERYTHING. I hope this post protects other families from the lack of resources and customer service that the joke of this place brings.

I will never recommend this community to anyone after what is happening to my family. This is awful, lack of care and heartless. Like I said in my previous comment, we have been living in this community for almost 4 years and the rent has gone up for $ 500. They renovated the kitchen and appliances, unnecessarily when the buildings are only less than 10 years, and yet they increased my rent enormously because of this renovation when we never requested such as and they said to us it was not an option. However we accepted it because we didn’t want to take our son out the school to move to another place. We have always paid our rent on time except last month of April, we were a few days late and UDR sent us an eviction letter from their lawyer saying that they will in other words «kick us out» if we don’t pay. It was devastated for me and my little 10 year old son, we felt humiliated, we had a short financial hardship I explained to them and they didn’t care. Now! UDR is charging us $ 425 for court and lawyer fees even though we paid our rent a week after our due day. I don’t understand why UDR is asking the tenants to pay the first day of each month regardless when you signed your lease like in my case I signed my lease of September 18. When I called today and spoke with Jennifer the office manager and told her to please help me out to get rid of those fees since I was still financially struggling her response was WELL IF YOU CAN’T AFFORD TO LIVE HERE MAYBE YOU SHOULD FIND ANOTHER PLACE CHEAPER FOR YOU TO LIVE… she left me even more speechless when I told her I can’t pay that money and her response was that SHELL WILL PROCEED TO SEND IT TO COLLECTION :_​(. Her attitude and the company’ is totally HEARTLESS AND DEVASTATED, I have never been so humiliated in my life like this, I am trying to live and provide a decent life for my 10 year old son and they way the staff and the company itself have been with us and also other tenants is totally outrageous AND INHUMANE. I will never, never and ever recommend this place to a decent and humble family like us. :_(

My wife and I lived here for 2 years so a reasonable person would expect some normal wear and tear in the carpet.
We received a document before moving out asking if we would like to pay the $ 200 carpet cleaning fee. We decided against that and instead cleaned the entire apartment thoroughly, leaving only the normal wear and tear– 2 small stains in the living room and a few indents where our furniture had been.
After moving out we were informed by Inwood that this constituted «damage beyond professional cleaning and repair» and that a full replacement of the entire apartment carpet was required, costing us $ 440. It doesn’t appear as though they actually tried to clean it before they determined this.
I initially traded e-​mails with Rebecca from Inwood about this, and my concerns were eventually escalated to some unnamed «Billing Manager» at corporate headquarters, but the issue was never resolved.
Living at Inwood has its advantages and disadvantages like any other apartment complex, just make sure you’ve budgeted an extra few hundred bucks when you move out.

While I did have an okay experience at Inwood West, I have since lived at another property owned by the same company. Given the experience at the other community and the billing department for this company, I would strongly advise avoiding this company at all costs. This company has shown that they will try to withhold your security deposit from you and refuse to provide any proof as to why it is being withheld. When you ask for proof, they claim it is company policy that they don’t have to provide it. Instead, they treat you like crap and act like you are in the wrong. According to state law, they are required to provide a written description of the damages and an estimate for the repairs. Their version of a written description is «It was damaged.» You then ask, «Where?». Their continued written description, «Several places.» That is not a written description. Personally, I have never seen an apartment company treat its tenants so poorly when the tenant moves out. See the reviews at 14 North for more details. One of the billing department workers called me an idiot during one phone call to obtain the information I was seeking. When I stated how poor they were at customer service, the employee stated she is not in customer service, she is a collector as if that makes it okay. Tip of advice — It doesn’t matter what position you are in, you don’t call your tenants idiots. You know what makes us idiots? We chose to live at a UDR property. I would NEVER live at a UDR property again though.

I moved in a few weeks ago and couldn’t be happier! The layout of our apartment (Baldwin) is great and very spacious. The apartment was very clean and had a lot of nice updates done prior to our move in. There were some minor repairs that needed to be done (faulty window, kitchen drawer stuck) but it was repaired the day we submitted the requests. The office staff was great at answering any questions prior to our move in day and walked us through the leasing process. You have the ability to pay your rent online which is a huge plus! Lastly, the location is wonderful, you are close to 93 and a short drive to 95. There are a lot of great local restaurants close by too! I would highly recommend Inwood West to anyone who is looking for a spacious apartment with a lot of fantastic amenities!

Wasn’t bad when we moved in a few years ago but since August 2015, three vehicles have had their rims/​tires stolen, one had lug nuts tampered with and there’s obvious illegal activity going here that management turns a blind eye to despite complaints. Any concerns are met with «ok…thanks for letting us know, etc» and it stops there without resolution. A few of the women in the office seem to have bad attitudes and lack interpersonal skills. But of course you’re always first greeted with a fake smile until they know why you’re there. And if they’re trying to get you to sign a lease… why wouldn’t they be pleasant?!
Not every unit has updated appliances, etc we pay an extra $ 100 per month to have stainless steel appliances but management gives us the run around about any other updates. Meanwhile, I see every turn over apartment getting all the updates. (They do remodel occupied units so our rent would prob sky rocket if that happened and no one would be foolish enough to rent it which is prob why they refuse)
Notices to tenants about work being done in apartments or on property are often given a day ahead, sometimes the day of! But seems like they’re trying to be better with that.
Stay off the grass… there are a few dog owners who pick up after their dogs but plenty who don’t.
Rent goes up pretty significantly every year. Lacks tons of parking. Snow removal is great. Maintenance staff are friendly and professional.
It’s a diverse community which is nice. Many young professionals, young families and some empty nesters. Everyone is friendly, for the most part.
For the rates, everything should be 100% at all times. They’ll also try to charge you a transfer fee should you decide to rent a different unit at the END of your lease then say something like «we’ll waive it as a courtesy» and you must go through the entire leasing process all over again.
You’ll love this place if you’re rarely home (or just oblivious to your surroundings) and do not need management for any reason. If I’m paying $ 2500+ per month, I just expect better but seems to go down hill every year. Also, being a mom of two young kids, I’d prefer to live in a community where drug dealers/​activities aren’t occurring just a couple floors down… so much more to say about that topic but I’ll stop there. If you have kids, the school bus picks them right in the community which is convenient.
Lease is up in 60 days… can’t come soon enough!

I can’t say enough great things about this property. I was relocated for work about 3 months ago and was shopping around for apartments. I decided to lease with Inwood West after my first visit because of the office staff. The young woman who showed me on a tour was super helpful and made the entire leasing process a breeze!
I was a little nervous because my apartment was located on the second floor, however I cannot believe how quiet and peaceful it has been. I can hardly ever hear any of my neighbors. Everyone is extremely respectful and friendly within this community.
The amenities in this community are great as well. I regularly use the fitness center located in the club house as well as the basketball court. I am really looking forward to taking advantage of the beautiful pool this summer!
I would highly recommend any one in leasing at Inwood!

The only good thing I can say about this place is that the apartment itself is fairly spacious and comfortable with nice amenities, other than that, we completely regret moving here. The building is constructed very poorly, and we have constant noise from our upstairs neighbors which makes it impossible to relax. The central garbage collection system means EVERY TIME you have to take out your garbage, you haver to DRIVE it to the dumpster — there’s nothing close to the building. If you get back from work anytime after 6, good luck finding parking anywhere near your apartment. Additionally, driving in and out of the complex is speed bump after speed bump which gets really tiresome and annoying. Lastly, the office staff could care less about any problem you have. They’ll smile to your face and say they’ll take care of it, then nothing ever changes. The whole UDR corporation is garbage. DO NOT live here if you have a choice.

First impressions are not bad but take your time and look this property over very carefully before you sign any lease with Inwood West. If you fall for the superficial niceness that you will encounter and you do sign a lease with Inwood West (UDR owns this property) you may just be sorry down the road. Once you are in your apartment and if you don’t pick it very carefully you will want to run and cancel your Lease asap. Walls are so thin, that when your laying in your bed you can hear the other tenants talking and everything else. We rented for a couple of years but lately there are a lot of unemployed tenants just hanging around all day. They really don’t stay on top of which dog breeds are living on this property as there have been American Staffordshire’s here and other dogs that are on there restriction list but they are just too lax about doing their job properly and staying on top of things. Somebody in this property had been scratching the hood of our SUV in the paid private parking space but not much could be done unless we caught them. Maintenance guys are nice but don’t do any of the snow removal, landscaping or anything except painting and very basic work. Office Staff are also «nice» but after you sign the Lease they don’t really want to be bothered by you and if you do start complaining about dog’s off leash or other legitimate issues you will surprisingly not get your lease renewed. The con’s heavily outweighs the pro’s. So, you have to ask yourself do you really need to live in a place like Inwood West where you are just there to pay and receive poor service, or do you put peace of mind and well being first with little to no stress. If you have chosen the latter then you will be much better off renting an individual house for just about the same amount that you pay in rent at Inwood West, or simply do a thorough a job checking out the property where you are planning to rent from.

Overall the apartments were pretty nice at Inwood West. The grounds are beautiful, and the pool and gym are fantastic. The finishes in the apartments are cheap vinyl and carpet, and the paint is the cheap kind that scuffs if you look at it. Our heat broke 5+ times in one winter. Maintenance would fix it, only to have it break again. When contacting management about it, they were less than sympathetic, and a bit nasty (Rebecca in particular). You can hear every step your neighbor above you takes. Its a decent place, but I would not call it «luxury living.»

Lived at Inwood for a year. My wife and I had moved back to the Boston area after living in Seattle, and we rented at Inwood mostly based on the location without doing much searching because we didn’t have a lot of flexibility at the time of our move. It was always meant to be temporary, but with the expectation that if it was a nice place we would stay longer. I switched jobs an hour away from Woburn, so we decided to move anyway, but Inwood didn’t make that decision any harder.
The good:
— The office staff were always super friendly.
— Maintenance crews were friendly and honestly tried to help, but in some cases could not (more on that below).
— We really enjoyed the floor plans that we saw. The unit we lived in, and others that we saw, were nicely designed to be great for roommates. The two bedrooms were almost identical sized with two bathrooms and closets.
— I suppose I would put the amenities here, there is a pool, gym, party room, etc. We used the party room once, but aside from that we never took advantage of those perks. They seemed in decent shape, but its all pretty standard stuff for most apartments like this.
The annoying:
— Trash center seemed to accumulate furniture and discarded items surrounding the building. That’s not exactly Inwood’s fault, but it speaks to what kind of neighbors you’ll have, and Inwood wasn’t very quick to remove the sofas, desks, and bookshelves that stayed there for weeks. The dumpster was also often full, so trash bags accumulated on the sidewalk in front of it.
— Speed bumps. Oh my god I don’t miss those. There’s a half-​mile stretch of empty road that’s practically 4 lanes wide leading into the community that is dotted with speed bumps. There is zero reason why that road shouldn’t have a 45+ mph speed limit, but instead you either wreck your suspension on the speed bumps or get stuck behind hapless neighbors diddling along at 15 mph.
The bad:
— The rent. As others have mentioned, the price is pretty high to start out with, and it only goes up. We had already decided to move when we received our lease renewal letter, and were completely shocked. We had the option to sign a lease at another $ 400/​mo over our current lease, or go month-​to-​month at $ 1000/​mo more over our current lease. No thanks.
— Office staff didn’t seem to care. There were a few times we contacted the office to ask about a problem or inform them of someone causing problems, and they always just said OK and never did anything about it. In the last month we were there, someone parked a trailer (already a violation of the lease) in the closest parking spot directly outside of the front door of the building. We told the office, but the trailer stayed there for over 4 weeks and was never removed. For all I know it’s still there.
— Fundamental utility problems. The hot water system is terrible. We almost never had hot water the entire time we lived there. It never got more than warm, and for some weird reason, whenever the heater turned on to warm the apartment, the water got ice cold. We worked with maintenance probably half a dozen times over the first few months, they fixed and tweaked things, even completely replaced the hot water heater, and it did nothing. We gave up and just lived with it. From what I’ve heard talking to neighbors, reading reviews, and seeing other posts in the community, hot water is a universal complaint.
— Shady repair fees upon move-​out. In the entire time we lived there, we witnessed plenty of neighbors move out. Every single time, contractors showed up and replaced the carpets and did other renovations before new tenants moved in. Seeing rolls of carpets on the ground outside was a common sight. When we moved out we probably did more than most tenants and thoroughly cleaned the apartment. We even have a carpet steam cleaner that we used since we have a toddler just to make sure. We even patched up all the picture hanging holes and everything. When we turned in the keys, we made sure the apartment was in great shape. A week later we get a bill that our deposit won’t be returned and we owe them extre money for a total carpet replacement. It took weeks of back and forth with them before they finally send me some documents that indicated that the carpet was «stained» with some close of pictures of carpet stains that I am 100% certain were not on my carpet. Unfortunately I did not take detailed enough pictures of every square foot of carpet before moving out to be able to prove that they weren’t there. Without proof it wasn’t worth the hassle of arguing with them, so I just paid it, but you too can probably expect to be charged for what appeared to be routine maintenance between tenants. If they weren’t already planning on replacing the carpet in the entire apartment, they would have simply repaired any small sections that are stained.

Spent a year and a half here, prior to buying our house. We had a top floor 2 bedroom with the 2^nd floor laundry /​storage room. Rent is not cheap.
— Property Maint showed up on time, were professional, very nice.
— Parking was nice, we had a reserved spot, and the few times someone parked there, it wasn’t a hassle to have them towed (when you work overnights, and get home at 3am, the last thing you want is zero parking available close by, that’s why we paid for the reserved spot).
— I liked the trash disposal and recycling area.
— I loved the online access, able to take care of everything online helps a ton.
— The package center was great, they signed for everything and would let me know when things arrived.
Now for the bad…
— The elevator sucked, like really, it was loud, slow, and it smelled.
— The rent was expensive, and it will go up EVERY YEAR. There is no way to stop it. No matter how high you think it is, it will go up next lease.
— The MANY MANY Speed bumps.
— The mail area in winter, its small, detached by the road, so it isn’t cared for properly.
— Freeway noise if you aren’t careful.

We have lived here all of three weeks. Things have been interesting. Although the hallways are in need of repair and the elevator is never disinfected or cleaned of animal by-​products, I’d still have to say the good outweighs the bad.
What makes it especially great is the willingness of the staff to meet varying needs of families. My unique family needed 3 reasonable accommodation request right off the bat. The staff were stellar! Especially Rebecca and Julie. When I have made maintenance requests staff have been prompt and efficient for the most part.
Although the corporate office seemed to take their time in making decisions, the local staff were great in keeping us up to date and motivated. We were certain that our request were reasonable and Inwood West agreed. They were willing to do all they could within certain confines to help make this apartment living more like home. Not many places can boast bout their ability to do that!
If this caliber of care could be extended to other areas of the property, I think the clientele they are seeking to reach would be successful. Some tenants here don’t care for the building thereby making it hard for maintenance and staff to keep it looking nice. On, the same token, better amenities can sometimes cause people to behave better. Although, not always.
It’s a hard situation on both ends. I just hope Inwood West is successful in getting more tenants to move in and enjoy the community, dee r (yes, we are in the woods), beautiful views, spacious parking, ideal location, quiet evening and highway accessibility .
No place is perfect, but I think they are perfectly trying. That makes me want to work with them all the more.
PPWE

We had a terrible experience with the leasing office today. We have signed a lease with the office by looking at the model room, and we want to have a look to our own room before our lease starts, they refused our request very rude on the phone. Then my wife went to their office, they are still very rude and refused our request at first. They asked us to leave and told us we didn’t made an appointment. After insisting on visiting our room, they finally let us enter our room. My wife is sensitive to the noise, and she can still hear the noise made by the air condition in the model room (just below our room). She previous called whether they would shut down the air condition and heat when they went off of normal time, they said they won’t. When we was visiting the room, they said shutting down the utility is their routine work, which is totally inconsistent with what they said in the phone. How can you trust these persons. We feel really disappointed in the whole process then we previous visit. When you haven’t signed a lease, they do not require you to make an appointment to come, but after you signed the lease, things have changed. Their attitude is rude, they are not trying to help you, they are just cheating you and make you sign the lease, then ignore you!!!

I have lived here for almost two years, and for the must part I loved it here. It is pricey but I always felt good about the way I was treated by the office staff and the amenities. That is until the last 6 months, there has been management changes and with that I have had many problems and the manager, she just yeses you to death and does nothing about the problem. They call this Luxury Living, I have had a dog in our building come charging down the hall at me and my small dogs, scaring them, twice I have had dog poop out in the hallway in front of my door. the building I live in has apartments with broken blinds, broken screens and trash all over the balconies. I have recently decided not to renew my lease that is up in August, and the management has decided that I no longer get informed if I have a package in the office, they have already taken me out of their system and I am still paying $ 2500 a month, and my rent was going up to almost $ 2700 a month. Does this sound like luxury living to you?

Most unprofessional management I have seen. No one wants to hear your problems, that they created for you and all they want is more money. My fiancé and I decided when our lease came to renew that we wanted to stay, they told us we would be getting an upgrade because of that. They then said that our rent was going up $ 275.00 a month and said there was no option to opt out of the upgrade if we wanted to stay. If we wanted a smaller apartment that’s a little less a month we needed to go through the entire process of applying plus pay a $ 500.00 transfer fee. If we didn’t sign the lease they would charge $ 1,000 to go month to month and if we wanted to leave it had to be 60 days from the day we decided not the day they sent the papers to renew, which was 30 days before our lease was over. We decided to leave because $ 2,000 a month was too much for an apartment we will never own. The management team was awful once we decided to go, Julie in particular who is the director of the community. She never returns phone calls, beats around the bush in every email and never replies in a timely manner. The month before we were leaving they started hitting us with all these fee’s and because we work for a living we never had the time to go into the office to talk to anyone. Julie also never responded when we asked for a breakdown of the charges. The entire place is a scam, the only nice thing about it was the pool area but they have so many rules there you can’t even enjoy your time in the sun. I would not recommend this place to anyone, and I will be doing my very best to make my feelings loud and clear about this company. I work in retail and know a lot of people and have already turned many people away from this place and will be happy to continue to warn people about this horrible experience I have had. We only lasted one year, and after speaking with many other tenants that is the normal timeframe for this complex. Even when we went down to the office to talk about breaking the lease they had several tenants in the waiting area foaming at the mouth because they were so mad about their renewal fee’s. Trust me, save your money and buy a house and only live here if money is not an issue because trying to leave could make you go broke!

I’ve lived at this place for a year and a half and don’t really have major complaints, except for the stupid speed bumps! There are so many of them, it’s ridiculous.
If there is an issue in our place we put a ticket online, and typically, they will get it resolved within 24 hours. Pretty darn good if you ask me!
They do preventative maintenance in all apartments about 1 – 2 times a year.
Snow removal is efficient. Of course this year has been a challenge, but who didn’t find snow challenging this year?!
Our rent went up by $ 100 a month after our first 1 yr lease was up. If you live alone, that may seem a lot as it’s $ 1200 extra a year, but since my boyfriend and I split it, it seemed okay. Be aware, the rent goes up every year.
I feel the place is safe and clean, for the most part.
Though, it seems like the newer tenants who are dog owners aren’t the best as they don’t clean up after their dogs, but I can’t blame the Management company for that. They do send reminders frequently to cleanup after our dogs.
Other things to know: They do a credit check to live here and you need to give 60 days notice to renew your lease or leave. Also, I have never had issue with parking, but I think it’s ridiculous that they put up «VIP parking spots» in front of every building and charge people about $ 80 for them a month!

When looking at Inwood West as your next home, keep in mind the saying «you get what you pay for.» This being said, it is not the least expensive place to live, but the amenities are great, the apartments are a fair size and the office staff is the most helpful group of people I have ever done business with!
I do advise against choosing a unit that faces 93 (road noise and dust). Some of the units have doors t0 the back porch that open out and therefore eat up otherwise pleasant sitting space.
The maintenance team is quick and friendly. The grounds crew is fantastic during winter (they moved the snow from the blizzard like they do it for a living, wait, they do!) Package delivery in the office is very convenient and the staff has even given items to UPS and FedEx for me when they come by for routine pickups.
I lived here for almost 2 years and now consider most of the staff my friends. That is rare and a true testament to the quality people on staff for your everyday experience at Inwood West!

If I could give Inwood West a «0» I would. I have been living at Inwood west for nearly a year, and I am moving out as soon as I can.
The issues started on the day I received my keys, I was originally told I would be getting a second floor apartment facing the community, after getting the keys I found out I was on the third floor facing I-​93. Nothing can be done at this point…
If you think it got better you are mistaking. The bedroom is facing the highway, and you can hear the road even with the closed windows, meaning traffic all night, every night (except for a couple of snow storms). In the spring, you have the pleasure of enjoying the night birds as well. Needless to say, you better be a deep sleeper if you want to get a full night sleep.
I will give one positive, and say that plowing snow was the only thing that was done right, it was quick even during the 2.5 feet snow storm.
When they lease the apartment, they say that there are 2 unassigned parking spots for each apartment, yet a month into my lease, they decided to block parking spots and lease them for money. So they did in front of every building, and of course no one was willing to pay for those. The result was that if I came home after 10pm (during the fall), I did not have a parking spot, and I only had one car…
I did submit a request about this, and it was ignored (I tried twice with 2 weeks in between).
The problem resolved itself in the winter when people moved out, and/​or rented covered garages.
Option for renewal with the new offer, came less then a week before I had to give my notice the reason was that they give their renewal proposals for the entire month at the same date, it does not matter if you have nearly a month to decide whether you would like to stay or 2 days.
YET. They can and do, end your lease on the first day of the month, even if it is not when you started the lease. And when you come to give your notice, tell you that they would have to pay for that day. My lease started on the 30^th of July, for some reason it ends on August 1^st. Yes, you could say I signed it, but I misunderstood and thought that it meant on Midnight between July 31^st and August 1^st and not the night after (which does not make sense). The response for why they do it is (and I quote) «the logic behind that is we scatter lease end dates so the common pracitce of everyone moving out on the 30^th or 31^st of the month is commuted.» (this is a copy paste from an email I received questioning this)
They just forget to mention that when they give you the contract — so beware.
Note, I am aware that I made the mistake of falling for that, and signed it, but I am warning you so that you do not make that same mistake! It is an easy one to make.
I could continue to write about all the bad experiences I had living in Inwood West, but I hope that everything I wrote helped you make the right decision for you.

I moved into this apartment complex when it was owned by Avalon (Avalon Woburn) and have been here for just over 3 years. While it is not cheap, rent is comparable to other complexes. The amenities offered by these apartment complexes are really what makes it worth paying for.
Pros:
–Free parking (unassigned, for now)
–Snow removal — you just have to shovel out your car
–Laundry in your apartment
–Gym/​Pool/​Playground
–Maintenance crew
–The leasing office staff is usually pretty helpful
–Concierge service for accepting packages when you’re not home
–Garage rental is available for extra money
–Central air conditioning/​gas heat
Cons:
–Rent can be pricy if you live alone (I have a roommate) and increases almost every year.
–Speedbumps — this is especially annoying if you live near the far-​end of the complex.
–The walls are pretty thin so it can be a pain in you have a loud neighbor.
–Some buildings are very close to the highway which could be annoying with the noise and lights at night. My apartment isn’t right next to the highway but I can see it from my balcony. It’s never been much of an issue for me.
Overall this is a really nice place to live if you can afford it and is one of the nicer/​newer complexes in the area. It’s also very close to 93 and 95 and there are commuter rail stations near by in Woburn, Reading and Wilmington. Shopping (Target and the Woburn Mall) are close, as well as plenty of places to eat. Unless my rent goes up significantly I plan to be here for at least another couple of years.