Hertz Rent A Car

Quick and Amazing service! I went in late and they already closed the office but the staff opened the locks again and processed my reservation. Really appreciate the service.

GREAT EXPERIENCE WITH DAN AND ISSAC!!!
My body shop sent me to hertz to rent a car while my car was being repaired. Dan came and picked me up, and called my insurance company to get all the paperwork in order. While speaking to my insurance they stated they do not «direct bill» with Hertz. Dan was so kind to find out who I would direct bill, (enterprise) got my claim number, set up a reservation for me. Dan and Issac also gave me a ride to enterprise.
Talk about going over and beyond, these guys are AWESOME!!!
They deserve a RAISE ASAP!!!
Thanks Guys,

Be aware of the ‘Loss Damage Waiver’. I misunderstood this and was allowed to labor under the mistaken assumption that it was a low, one-​time fee. Instead, I was taken for about $ 21 a day while I needed the rental for a month, and received no warning before they hit my debit card for over $ 700, which I did not have. Thanks for wiping me out, Hertz. Truly.

If I could give them less than «0» stars I would! They charged my mother $ 460.+/- for insurance she didn’t need. Btw; when she returned the vehicle on the day specified by her insurance company and was told she was all set, no need to sign anything (she even asked them if she would get a receipt for closing out the contract and was told «NO») However, almost a week went by and they then charged her account the $ 460+/-! Fyi; my mom is almost 70 years old and works 40 – 48 hours a week and her take home pay is less than the amount charged by Hertz. No pun intended but it really «HURTS» to know that they would take advantage of her. She works very hard and gets paid poorly, so you can just imagine how badly this fraudulent charge affected her life. Then, to put the icing on the cake, when I called on her behalf after much pleading with them — I was told they would credit her account all but $ 12+/-, but that it may take 7 days for the money to appear in her account. So we waited and waited but about 10 business days later — no refundable! So I called again and was dicked around and was eventually given the number for their Accounting department but, we were told that the store hasn’t sent anything regarding a refund to the accounting department! We continue trying to get the money refunded. FOR WHAT IT’S WORTH; USE ENTERPRISE CAR RENTALS.
This store is poorly run!

Horrifying experience with customer service here. Posts fraudulent charges, and tries to avoid phone calls whenever we call to dispute the charges.
Avoid the place to prevent potential headaches!

Best managers on site. One of the best customer services in all of my rental times. And I usually rent an average of 50 cars in a given year.
Highly Recommended.