Fitzgerald Tile

We visited Fitzgerald Tile 3 times trying to pick the perfect tile for our backsplash. Our first visit was okay — we felt a little rushed. But the next 2 visits we dealt with Gina who was fabulous! She didn’t rush us and had some awesome suggestions. We can’t wait to see the finished product after it is installed. If you go, ask for Gina. She’s terrific!

I had a very good experience, visiting Fitzgerald Tile recently for the first time. I have visited several tile stores over the last month and this place has the best selection and prices. It was crowded on a Saturday with a lot of customers but they had a lot of sales people too. Wayne helped me and he was very nice and knowledgeable. I wanted to browse on my own and I think he realized that instinctively so he just gave me a pad of paper and a pencil to take notes as I walked around. I came back with 3 tiles that I liked and he gave me samples on the spot. How nice! They have everything in stock too so there was no wait time, once I made my selection. Definitely visit this place before buying anywhere else. They are good and it is a no pressure environment.

I made a large tile purchase over the last month and was guided through the process with Andre. He was extremely helpful, knowledgeable and nice. He help me figure out exactly what I wanted, how much I needed and what I should expect from each product I bought. I would highly recommend using Fitzgerald Tile. They have a huge selection of great tiles and ask for Andre as he is a great help and wealth ok knowledge. Will be back when ready to do my bathroom!

My contractor recommended that I check out Fitzgerald tile in Woburn so I did. WELL I WOULD NEVER recommend this tile company to anyone. I was greeted kindly as I entered but other than that it was down hill from then on and on my own, I was looking for someone to really help me walk through the tile and show me samples of flooring that would match wall tile etc and Every time I had a question the sales staff would just answer the question with no follow up help! To make matters worse 2 sales non helpful sales associates snickering and talking about me behind my back, when I finally turned to look at them to see what was so funny to them, they immediately stopped and looked in the opposite direction. So I ask IS this how a tile company wants to run their business? Snickering and talking about potential customers? So with that being said I made sure when I got home I LET everyone know about my experience with this company family, friends, neighbors, and the contractor. Word of mouth seems to work doesn’t it? If I was you and were thinking of buying from Fitzgerald tile do yourself a favor and check out other tile places, ask yourself do you really want to do business with a company that 1. worst customer service 2. poor selection 3. find better prices on the web and or another tile company 4. talks about you? What’s so funny anyway? My money is not funny my money is just as green as everyone else’s. My plans are to renovate 2 Bathrooms and a mud room with all new tile. BYE Fitzgerald tile you WILL NOT GET MY apparently funny MONEY.

Has an amazing experience today at Fitzgerald Tile. I was greeted almost immediately as I walked in the door. Gina was the sales rep. I worked with and she was excellent! I showed her my color scheme and she brought me over to a suggested tile, it was perfect and exactly what I was looking for. I loved that they have the tiles showcased on the floor, so you actually get to see what you will see when they are installed. They have a great assortment of choices:) The tiles were a little pricey but much to my surprise they were on sale and half off! A TOTAL SCORE! It was a no brainer, after shopping for weeks at numerous different locations. Would I recommend them you betcha, and ask for Gina, she was very helpful and had me in and out of there in under 20 minutes!

Went in at 1030am on a Wed. Place had quite a number of customers. The sales staff greeted me at the door, and were quite helpful in showing me their marble selection that would match my tile sample. I didn’t experience any of the negative customer service that so many Unilocalers mentioned. It helps that they have the tiles I wanted in stock, so anytime I’m ready, I can just cash and carry. No wait time.
I haven’t bought anything from them yet. Their prices are lower than the tile shops I’ve visited in Watertown, but are more expensive than the marble warehouse in Westwood. Their marble selection is limited too — they don’t carry real calcutta marble tiles for example, and they have limited types of tile patterns in the carrara ones. They do carry a whiter carrara from china and a greyer carrara from Turkey.
Most of their tiles seem to be ceramic, porcelain and glass. They do have a return policy on those. But no returns for marble tiles. That’s why I hesitated in buying. I’ll update this review again if I do end up buying from them again. But so far, the experience was positive.

Our contractor wanted us to go here and I wasn’t looking forward to it based on the reviews I had read. I was so pleasantly surprised. They were so helpful and friendly. The place was swarming with children that were very annoying and I didn’t see any of the staff loose their cool. We came home with many samples and will most likely purchase from here. They give you full size sample tiles which is very helpful. Maybe they have changed there attitude based on the negative reviews but we could not have been more satisfied with the service.

Terrible, terrible, terrible. I could not be more dissatisfied with Fitzgerald Tile. The service was incredibly rude and unprofessional. The sales staff was condescending and could not have been less helpful. Not only is the staff obnoxious but their prices are out of control it really amazes me that a company this horrible has been in business for so long.
Definitely take your business elsewhere folks…

My wife and I were shopping around for tile for our bathroom reno and we had heard that this place had a very large selection, so we decided to check it out. We could not believe how rude the people here were! They certainly do have an excellent variety of tiles to choose from, and the layout of the store is great with the different tiles being installed throughout the floor and on the walls, but it does not make up for the terrible customer service. We are a young couple, so that may be what provoked it, but all we received were snobby stares and brush offs. Not once did someone try to ask us if we needed help or were looking for anything in particular. When we finally asked someone else for a second of their time to ask about two different tiles, they told us they were busy (although they were just standing around) and then they approached a different customer and asked if they needed help! We ended up going to home depot and finding a tile for more than half the price that we loved. These people are ignorant and snobby, my suggestion is to head elsewhere.

I love the fact that they are not looking over my shoulders every second since picking out tile can be a long, creative process. This is my second bathroom redo and I have been to two very high end tile places but I always end up at Fitzgerald Tile since they they have beautiful tile at much more reasonable prices then some other places. They are always more than kind to me but I like to be left alone. But, when I did need help they were right there for me.

Same experience as the other reviews. I went in alone to pick out my tiles after my floor guy recommended I check out the place for a wider selection than he could offer. I also look about 28 and they did acknowledge me, but it was in an awkward, snotty, condescending — «are you seriously able to afford this» or a «what are you doing here» sort of way.
This is unfortunate as they amount of tile selections is amazing and almost overwhelming. When I was able to get some service, they let me take a few free samples home and were very knowledgeable. Customer service just needs a little help.

We went there this thu night and had the same experience as the second woman in the review below. We talked to a guy with a beard who was somewhat bald, and it was probably the worst experience trying to buy a ton of expensive products I’ve ever had. We left, no one having helping us in the end.
But, here’s the deal we’ve since learned — this is how they plan to treat you. If that helps, it should make it a bit better. This isn’t the kind of tile place where you go in not knowing what you want (we since called and asked them about our experience), you need to go here knowing what you want and then basically you can pick through a ton of on the floor samples and they have a good amount stocked.
They just aren’t going to help you in the process, however.

Great place and amazing selection. The woman who helped us was very knowledgable and tried to help us find less expensive selections when she could. She was PT and boy did she know this store inside and out!
She suggested we get samples to take home before we purchased. I thought that was pretty nice of her. The only bad thing… passing MA sales tax!

I have never been more aggravated in my life. I walked in to look for many types of tile. I am remodeling my whole house and need well over 2000sf of tile. 1500sf of it is just one room! My contractor recommended I visit this place but I will NEVER go back,
I know I look like a 25 year old without a pot to piss in but the sales staff avoided me like the plague. I’m sorry I didn’t know I needed to look like a 45 year old soccer mom to get a little help. I wandered all around pissed because I would try and make eye contact and they would avoid me. People who walked in were approached within seconds as I was never helped. Sometimes they even walked around me like a post to get to someone. I finally approached a bitch with who had a dark brown bob haircut with pearls on and kindly asked her if there were any more colors available in a particular tile and she responded with her arms crossed «No, that’s it» looking at me like a beggar. I felt like telling this minimum wage saleswoman that my master bathroom is probably bigger than her entire apartment, but I held it together and decided that these people probably work off commission and they weren’t getting it from me. I didn’t want to stoop to being as snotty as these bitches were.
I own a business and have never treated a paying customer like this regardless of what my first impression is. Just because I am in my 20’s does not mean I haven’t got the money to pay.

Hours are pretty annoying (only open late Thursday night, Saturday till noon and not on Sunday), but other than that — this place is great.
There’s a large selection of tile and they have the tile in the warehouse in the back, so if you can haul what you need — you can take it away that day. Or if you are still thinking about what you want, you can take a sample home to test.
What I really like about this store — the tile is actually ON the floors and walls — you can stand on it and see what it would really look like, or stand in a mock shower to feel what the wall tile will look like. Not like when you go to home depot and there is one tile on a shelf — how can you envision what that will look like?
We ended up going to the same guy 4 different times to pick out tile for our bathrooms & kitchen — he was really knowledgeable about the products & helped us find the perfect tile for each thing. We would not have matched out tiles quite so nicely had it not been for his help.
Thankfully my remodel is almost done (so I can have a clean house back!!), but the next time I remodel a kitchen or bath — this is the place to go.