Extra Space Storage

I have been happy with Extra Storage. Each person that I have dealt with has been very nice. The hours could be better, but you know what they are up front when you chose to rent a unit.

Nothing fancy here but serves its purpose. They have a truck you can use free of charge and the staff was very easy to deal with. I stored household items during a move and they were very flexible with the check-​out date.

Excellent customer service! Brad and Sean always have a sense of urgency, and contact you as soon as your packages arrive, keeping them in a secure place. They go above and beyond to run a clean, well maintained business, and are always very courteous, and accommodating.

This place is THE worst. Not only is the price way too expensive (I was paying $ 95.00 a month for a tiny 5×10 unit that I can only access during their «business hours», which are quite limited. I can understand paying that in the city, but c’mon, this is Woburn.) They also «closed» for two weeks during Hurricane Sandy, which did not even affect the Woburn area. I was unable to access my storage unit AND I still had to pay for those two weeks! Their hours are non-​existent – open until 5pm on weekdays – so anyone with a normal job can’t go there during the week. So, I was left paying this exorbitant fee without being able to come and go as I pleased. When I finally decided to move out, they refused to let me use the on-​site dumpster to put a little bit of trash in it, because it was «at capacity» (why have a dumpster there that is not regularly emptied is beyond me.) and the guy working there made sure to stand there watching my boyfriend and I move out so we wouldn’t use the dumpster (not offering to help when at one point I was clearly struggling to lift a bureau.) I will never, ever go to any Extra Space Storage again!

Not bad. It’s a straight-​up place, but they do repeatedly raise rates. I’m currently paying $ 70 for space that a new customer would get for $ 46. I’ve been told that this is their policy. I’m guessing that their thought (probably rightly so) is that if you’ve been there a while, then you’re not going to bother moving.

Extra Space Storage– clean, easily accessible, convenient, good value (though I didn’t like when they raised my monthly storage rate). Don’t know why I didn’t rent a storage unit earlier… it’s convenient not having to lug my stuff to each residence that I move to.