Caldwell Hairmate Salon

I have been going to Hairmate for 30 years. When we came back from wintering in Florida, we learned our beloved Dante sold the business. We made an appointment via the new owner with her ONLY stylist. Emily the owner told us that Dante retired. He is actually working at Hairmate in Stoneham. The salon has no lights on, hand made signs all over the windows and she is as cheap as they come. Paying extra for things I never did before, Emily speaking to the 1 employee was rude and degrading. Sorry to say we will NEVER go back. Too stressful and unprofessional.

The owner Emily needs to learn her pricing
As I walked in I was introduced to my hairdresser we were talking
I asked for a full foil in the beginning and explained to both the owner and the hairdresser what I was looking for — but was not made aware that I would need to pay extra for the toner or that I even needed one for me to achieve what I was looking for.
When it came time for the toner– the hairdresser asked for a certain # toner she handed the hair dresser less than half a bottle of toner of a different # toner and sais that will work. and told me the bottle costs 21 $ when the hairdresser told Emily it was empty she argued with her stating it was enough to do my whole hair which is thick and full — she pulled her to aside and said that i would need another. she then proceeded to say outloud rudely we’ll that’s going to cost you another whole bottle 21 $., The hairdresser pulled her a side and spoke to her. There was no need to speak to her the way she did. Very upset about this trip!
The hair dresser did do a fantastic job though!
My hairdresser deserves 5 stars, love my hair!..