Avoid if at all possible. For at least the second time in a 4 year period, the technician showed up while someone was at home and didn’t enter the backyard to spray. The last straw in the summer of 2014, was while I was at home and in the kitchen went in the back yard to grab something while in dress shoes, walked out the side gate with dry shoes and found I now had wet shoes and the strong smell of fertilizer. Walked to the front door to find the slip. I believe they had employee issues as the service had been delayed from two other dates and it was during a time of somewhat calm and dry weather. Called and complained and continued to get billed for the full amount, told them it wouldn’t be paid until an adjustment was made. Bothered me for months. Never again TruGreen!
Mark L.
Tu valoración: 1 West Bloomfield Township, MI
Reading the non recommended reviews makes me wonder if all the branch offices have the same attitude of «the heck with customer service» My branch in Waterford killed half my lawn and then had the audacity to bill me and promised the bill would be credited. Finally got it but then they came out again after the lawn was seeded and sprayed for weeds. What a attitude of ignoring customer complaints. Bad bad bad company. I wish I could rate them with negative number of stars. this link is from a trade magazine,
Dino L.
Tu valoración: 5 South Lyon, MI
I used to use another local company and had problems all the time with fungus and other issues. Since I started with Tru-Green 2 years ago my lawn looks great with no problems.
Nichole W.
Tu valoración: 1 Commerce, MI
Worst customer service I have ever received. The tech never showed up when they were scheduled to. I complained multiple times. They were full of excuses but never offered to compensate me. They asked what they could do to keep my business. At this point nothing! I will find another business that values me as a customer.