Salon Luxo

I had a wonderful experience here. Carissa did a fabulous job with my color and low lights. The salon is really lovely inside and the stylists are all very friendly and welcoming.

Best best best ash blonde and ash blonde ombré, i am so happy I tried out this salon. The women there are utterly sweet and thoughtful, and not pushers like some stylists can be. I may never go back to being brunette.

this place is gold. they treat you like gold, you feel like gold when you leave. i will always recommend this place to anyone who asks for a new salon.

Very arrogant stylists, who did a job on my hair that I didn’t ask for. To add up, when I mentioned that it wasn’t what I asked for, she «made an unapproved face» attitude. The owner was also BAD MOUTHING some of her customers. The owner of this salon does not appreciate her customers who are the ones feeding her!!!, Agh! Seems as they think they are too good to work on your hair. I will never return to these overpriced — low quality work snobs.

TL;DR: Cramped salon, hairdresser didn’t do what I asked, terrible haircut
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My initial impression was that the salon is pretty cramped. There were 3 stylists, 3 customers and 2 dogs there when I visited, and the place is less than 300 square feet. They also weren’t very helpful about taking my coat, telling me whether I should have a seat in the waiting area or go right in. but, I really wouldn’t have cared about any of that if I had gotten a great haircut.
I didn’t. My hair was long and slightly layered at the ends. I asked for a trim, and she basically gave me an overgrown shag. She cut layers that were 3 inches shorter than the current layers, and did a bunch of strange angling around my face. Then, she used thinning shears (and/​or a razor?) without any warning. I look like Jennifer Aniston circa 1997. It is bad. REALLY REALLY bad. In 36 years and probably 50 hairdressers, this is absolutely the WORST HAIRCUT I’ve ever had.
I really have nothing good to say about this place. No good stylist would EVER give someone a new haircut without discussing what they like and how they wear their hair. I have no idea what she could have been thinking. She’s either so stupid that she doesn’t know what a trim is, or so arrogant that she thought I’d love whatever she did. I’ve had a lot of bad haircuts, but no one has ever made such irreversible changes without asking me.
It’s 3 months later now, and I still regret this haircut EVERY SINGLE DAY. I have cried over it. I have a ton of split ends that look like hell. I’m thinking of cutting 4 – 5 inches off to get rid of this mess. And, even cutting that off won’t fix the layering in front.
Don’t come here. There’s plenty of salons where they actually listen to what you want.
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I want to be clear that this isn’t me momentary freaking out. I’ve had haircuts that seemed terrible, but were fine once I figured out how to style it. Here’s some updates to share the pain I’ve been going through to grow it out:
4 months after: No response from the salon, no apology for ruining my hair, no offer of a refund, and no explanation of how they’ve changed things so someone else doesn’t have this experience. Apparently they don’t care about customer experience. Still hating the cut.
5 months after: I had 4 inches cut off the back, so at least it’s not as much of a tangled mess. Of course, it’s 4 inches shorter than I wanted. and the front still isn’t long enough to cut, so I’m waiting on that to grow out. At this point, I just hope I can have my hair back to normal within a year.
8 months after: The relief of the previous cut didn’t last long, I’m still struggling with tangly hair since the thinning caused split ends all through it. I actually had (long) bangs cut, not because I wanted them, but because I’m still trying to grow out the weird angle thing she did around my face. I’ve got about 4 inches of ‘thinned’ hair left, so a minimum of 8 more months to grow it out. Worst «trim» ever.
1 year after: I am still growing out the front «angling», and there’s still about 3 – 4 inches of «thinned» hair to grow out. I haven’t had anymore trimmed off the front than what was absolutely necessary to get rid of split ends and keep it looking decent, and yet I still have another 2 – 3 inches to grow. I still regret this haircut every single day. Hopefully in another 6 months it’ll be grown out and I’ll never have to think about it again.
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Some advice to the hairdresser:
I really hope you learned from this. There’s no way I’d ever let you touch my hair again, but since you’ll have other customers, I really do want you to understand the following:
1. Do what your customer asks.
2. Never use thinning shears without asking the customer. It makes the hair really frizzy and difficult, and takes a long time to grow out.
3. Trim means keeping the same style, not just the length.
4. If you want to change something, explain EXACTLY what it is. When I think about it, and I’ve gone over this conversation in my head 100+ times, you said «so a trim, some angling around the face, and clean up the layers», to which I agreed. I thought you mean keep the angling I had around my face, and clean up the layers I had (which, again, is what «trim» means). You need to say «start angling at [gesture] here», and «add layers starting [gesture] at this point».

It took me a while to find them, but these folks are fantastic. Lesa is definitely an artist at what she does. I’m a fan.

This is THE place to go for a great haircut! Lisa R. does an amazing job with my hair and my Mom’s (she drives all the way from the Cape to get her hair cut here… well worth the trip!) Lesa L, the owner, cuts my husband’s hair and works her magic on him every time! The salon is comfortable, chic, and friendly… and the stylists obviously know their stuff and take pride in what they do. Never seen a bad haircut /​color leave this place!

After years of bouncing around Boston salons I am happy to say I found a city quality salon right in Winthrop. The owner and stylists (Lesa, Lisa and Carissa) all know their stuff and are fun to be around. I get cuts, color and have had extensions done by the owner, Lesa. She provides expert service and is really talented. What is nice and rare is that she offers suggestions for saving money (for example when needing frequent color treatment to cover grays)!! There is definitely talent all around at Luxo. Oh and I cannot forget to mention the shampoo and head massage that Jerrica gives… ahhhhhhhh

I loved my experience at this salon! I got a haircut and a blow out by Carissa and she did an amazing job! I cut about 6 inches off and was really nervous for a new short style but she made me feel comfortable and now I love my new hair! I would definitely recommend this place and I’m planning on going back soon for some highlights.

Lesa L, the owner, is a phenomenal colorist and stylist. The shop is quaint, clean and cozy. Newbury Street experience!