Navy Federal Credit Union

This is in regards to calling the customer service line. There is no relation between my experience with the service representative and NAVY FEDERAL in Goldenrod.
Long story short, I spoke with a gentleman named «Mickey» and I had called about a concern I had with our online JOINT checking account. I also have POA to access this account while my husband is deployed. Anyways, Mikey insisted that the POA was not on file and he couldn’t me. I explained to him that I was the one who set up BOTH bank accounts, and the JOINT account was set up because I had POA. I told him that there must be an error somewhere because it would have been impossible for me to set up an account on behalf of my husband many months ago, WITHOUT a POA. «Mickey» didn’t even offer to look into the matter for me. He continued to tell me that he was sorry ma’am and he couldnt answer any questions I had at the time. I told him someone must have been doing their job incorrectly then, if it is not on file.
He then began to tell me he needed my access #. I gave him both mine and my husbands. He then continued to tell me my husband needs to call in and speak to a representative. I told him AGAIN, my husband is currently deployed. Which is why we have a POA so that I can access the account with any concerns. Mickey showed no concern and basically told me there is nothing he can do.
I am very displeased with the lack of help and understanding. TERRIBLE CUSTOMER SERVICE & REPRESENTATIVE. Hopefully I can speak to someone else with a better understanding and is willing to «go out of their way» to help look into the issue for me.
Thanks for nothing.

Love NFCU! Great credit union :-) Very personable employees and extended hours are a huge plus! Drive thru teller at new location is nice addition!

After dealing with awful banks for years I couldn’t wait to get an account at Navy Federal and ditch the other big name bank I was with. At the time, I was living in Michigan and there were not any branches I could go to. Regardless, I still had nothing but positive experiences and couldn’t wait to move to Florida to start visiting an actual branch.
First and foremost, Navy Federal in Winter Park is the cleanest bank I’ve ever been to in my life. The floors are so impeccably clean I would feel comfortable eating off of them… seriously! Furthermore, they have really friendly staff and (my favorite) they have a coin machine. I refuse to pay for services like Coinstar and always had to roll my change. Navy Federal has a Coinstar like machine that members can use for no charge. It’s awesome!
Everyone who’s eligible should bank through Navy Federal. It’s one of the best decisions I ever made.