PetSmart

I took my dog for grooming here and they didn’t do a good job. But the worst part my dog became sick hours later and pets smart was the only place I took him that day. I don’t recommend this DIRTY place. Find another place to groom your dog.

I’ve been here for a few times over the past 3 years to service my little pets: a chinchilla and tropical fish. This was the place I purchase my first chinchilla back in February 2011. I named my chinchilla, «Phi Phi O’ Hara.» It has a funny story behind it. The staff helped me get ready for her and told me how to take care of her. I thought the whole adoption process was very easy, efficient, and effective. The price for her and the starter things was very reasonable to me. She was only 2 weeks old when I got her and she was here at the store for a few days. I was the lucky guy to get her.
The prices were always reasonable here, friendly staff members, clean store, easy to find products. wide selection of animal products, and fun things to buy like fish. I purchased a fish tank here. The staff helped me get ready for my fish and gave me proper instructions on how to take care of them. I like to get on their pay by gallon sale for fish tanks. $ 10 for 10 gallons, $ 20 for 20 gallons, and etc.
I purchased the Top Fin products. It came with a bottle that you can use to take some of your fish water and take it to the PetSmart store so the staff can analyze the water for you. This was all free. I loved the fish sales they have going on too. I highly recommend this store and obtaining a PetSmart club card to save on some products. It is also free to join.
I can trust this store for all my needs, proper service, and reasonable prices.

What a horrible experience! I brought my dog in for a $ 100+ package – bath, grooming, Furminator, tooth-​brushing. I was told the whole shebang would take three to five hours. SEVEN hours later, when I finally got a text (not the call I was promised) saying she was ready for pick-​up, I discovered a damaged dog. She has large cuts on two separate areas of her underbelly. PetSmart held her so long to stop the bleeding, I’m sure. Five days later, the poor pup is still licking and biting at those wounds. This was bad, and made worse by the staff not pointing out their error. In fact, Gigi’s groomer wasn’t even around for the pick-​up. I’ll bet she was hiding or fired.

This location is the bomb! Everywhere you turn someone is asking if you need assistance, welcoming you & thanking you for shopping with them. They also thank me when I donate to their charity whether by card or cash. No complaints on the store.

I have been searching for a long hair syrian/​teddy bear hamster for weeks. Been to 10 pet stores. The man who answered my small pets call was able to explain why these cute little pets are so hard to find. He was very knowledgeable and nice, directed me to their only store who currently sells them in Ocoee. :)

I purchased a fish from this store that would not eat. I asked the lady at the store and she said it was normal for them not to eat for up to ten days. The fish ended up dying I went to petco and got another fish that seems much healthier. The person at petco was much more knowledgeable and friendly.

I really enjoy the fact that this store is convenient for me, but I have encountered 2 very rude employees since I started shopping at this location. It is hit or miss at this place. Sometimes I go in and they are extremely nice and then WHAM!!! ANOTHER rude employee. If you don’t enjoy your job, please find one where you don’t deal with the public.

Pet Smart has lost my business. When I picked up a bag of premium brand dry cat food you could see evidence of worms on the shelf. The management didn’t seem concerned and said it happens and you just have to freeze the food to kill the worms.
I decided to go to PetCo and did a little shelf survey and no worms! If you see little dusty cobweby pieces on the shelf then avoid the package! Petco is not as convenient for me to get to as PetSmart but I will definitely go out of my to get clean food.

Petsmart has always been a favorite of mine with their Pet Perks program. This location offers a lot for various types of pets; however, I only have a cat. They continually offer many fully stocked options for cats in many things from food, litter, toys, etc. The customer service at this location is very strong. On a recent visit I was comparing different types of cat food and the employee stopped to ask, informed me of the differences, and allowed me to make my own informed decision. That is something I think would surprise many of us while we are shopping and yet that is what keeps me very satisfied with this pet store location.

I’m a big Petsmart fan anyway but this one is gorgeous! Brand new, clean and large! They have tons of neat stuff for your cat, dog, bird, fish or reptile. I love the fact that they lend space to adoption groups instead of selling dogs or cats. The do sell some rodents, reptiles, birds and fish. Employees are generally helpful.
You are welcome to bring your pet and there are poop stations with cleaners and paper towels for accidents. I really liked the dedicated pet training area at the front of the store. You can peak through the window and watch the puppy class. What a great idea!