Bank of America

I’ve opened all of my accounts here at this branch with various bankers and managers and have consistently received great care and service. This is a fully functional branch that has never let me down. the queue’s can get a little long during peak hours but that’s nothing to fault the branch for. Banker’s will even try to help in pulling clients out of the line if they can assist with a transaction… great branch overall.

Worst customer service ever. I work in a bank. And to see what type of service and how they treat customers is unacceptable. Only 1 or rarely 2 tellers helping 15 customers in line. Specially on a Monday and Friday the busiest days. This bank particularly is diminishing the name of Bank of America

Poor customer service its close bank to me but it has such poor customer service and so so slow takes for ever to solve your issue.
If you are setting that someone will come ask you that how can I help you so you are mistaking no one will ask you even if you are there for hours I have been here more then 20 time but every time its the same think poor service

Came here to cash $ 1000 check, waiting 30 min now, all I have to say is if bank of america employs managers like this I’ll make sure never to come in this shit hole of a bank, she’s rude and doesn’t let you get one word in and walks away when your talking! Shame on B of A in Winnetka Ca…

I went here today to try and open a credit card and lucky me I got approved, the teller Rashelle is so nice and friendly. if you ever go to this branch make sure you make an appointment with Rashelle (personal banker)

Please get more tellers.

By far, one of the WORST banking experiences I’ve ever had. I understand that the employees MUST be on commission, but let’s start off by 1) learning English. I shouldn’t have to «dumb» my talk down so you can understand what I’m asking of you. 2) know your own products. 3) don’t try and rush me out the door because someone mentioned they wanted to «open a new account» because right now, I want to close all of mine. You would think that the banks would appreciate small business customers a little more based on volume alone, but this bank has been showing otherwise. I wish I could give negative stars. I agree whole-​heartedly with the other reviewer: avoid this bank if you value your time and money.

Branch mang totally unhelpful! Don’t go here!

My experience at B of A was very time consuming and unpleasant. I’ve had an account with B of A for about 20 years…
There was a problem on my account which I tried to resolve on the phone, it took so long that I finally went to this center on Roscoe. When I arrived I asked to speak with the manager, I spoke with «Candy».
Without getting into specifics, my ENTIRE experience disappointed me. It took many hours to sort out. It is too long to type out here…
Mistakes happen. Yes, the branch did resolve the problem (after me being here for hours on two separate days).
In the end… I have received a TAX PENALTY on my money market account because of a paperwork issue that B of A had not identified. Guess who gets to pay the bill? Me… I asked if I would pay for it. «No.» They just ”take it out of my account” (the last time I checked, the money in my account is mine.) They seemed to think that because I didn’t have to write a check that it didn’t matter. Where will these people be when I am audited by the IRS because of this problem?
Even typing this review makes me angry.