Renee Hyde – State Farm Insurance Agent

Renee Hyde has been our State Farm Insurance Agent since my wife and I moved to California over six years ago. She helped streamline our insurance needs and set up an easy payment plan through an auto-​debit system. There have been several claims filed on the two vehicles and each one was handled professionally and most of all, quickly by Renee and her staff and the State Farm Adjusters assigned. One repair, a ripped convertible top, was not done correctly, and she made arrangements for the shop to correct the problem at no additional cost. Renee now handles my business insurance, our home renters and umbrella policies, as well. Her staff is a delight to work with and I would highly recommend Renee to anyone looking for a friendly and highly professional insurance agent.

Having had a handful of insurance agents and carriers over the past 30 years, I am so happy to have found Renee. After reviewing my vehicles and living situation, Renee quickly offered her expertise by recommending the most suitable coverage and promptly provided quotes. Renee was able to combine my renters, motorcycle and car insurance (with better coverage than previous policies) and was even able to add an umbrella policy, all for significant savings over what I was paying previously.
After being hit by a car while motorcycling, Renee and her team guided me through the process in both working with State Farm and the other driver’s insurance carrier. In the end, the accident was determined to be the other driver’s fault but it sure helped having Renee and her staff be there through the whole process.
Highly recommended for expertise and knowledge about all kinds of insurance, savings… great location and fantastic staff.

I’ve had the same insurance company for 16 years, but no longer live where that agent is, have a house now and a baby on the way. I figured it might be time to shop around for some cheaper rates while we add on life insurance. I got a flyer in the mail about this office and so decided to call to get a quote.
Firstly, while they were super friendly, I was on the phone for an HOUR just to get the initial quote information across (on July 24^th) I work full time so my time is limited. Once the quote came to my email I looked it over and seemed good. Since we were changing both auto and home I had some reservations and it took a couple of weeks to decide, but finally my husband and I decided to make the change. The auto rate was exactly the same as what we were paying but we would save a lot on the home. We made an appointment to go sign up, and learn more about life insurance rate options. Again, nice enough to accommodate us on a Saturday, but again, were there for 2.5 hours. When we started to discuss the auto policy, magically there had been a «rate increase» as of the first of August… they didn’t know that the rates were going to increase 6 days after providing us a quote? I think they did and chose not to disclose. Obviously we would have made our decision a little faster had we known about the rate increase. We got life insurance quotes and figured it would be best to go through the evaluations, phone calls and then make a decision on our option, but we decided to proceed with home and auto because the rate increase wasn’t significant enough to offset our savings. So we paid for our first month auto policy. The next week, my husband and I both spent a good 25 minutes on the phone answering life insurance call questions and the week after that had our health check. We should be good to go and were excited to be saving some money, have a friendly office to go to with questions and focus on the arrival of our new baby. The next week, that all ended.
Three and a half weeks after our switch and payment, I get an email that they didn’t know about my husbands tickets and that our auto rate would increase by $ 80/​month. EIGHTY DOLLARS PER MONTH! I had a few issues with this. 1) they’re system is connected to the DMV they took our DL numbers and copies the day we signed up, they should have been able to see the tickets that day…2)$ 80/​month?! it’s not like they are reckless driving tickets or something. 3) If they couldn’t see it that day, why 3 weeks? and ironically after jumping through all the life insurance hoops?! Being 6 months pregnant, the last thing I needed was to start my search all over again. They told us they cancelled the coverage change (and luckily… but also concerning, my previous insurance hadn’t processed the cancellation yet, don’t know if it was the fault of this office or my previous insurance) and we were still paying the monthly on my old insurance, so we just needed the first month back. SIX weeks after paying that initial month, we still haven’t received a refund, so I disputed the charge with my credit card. Imagine our surprise this past Friday when we received a bill in the mail for the auto insurance policy we cancelled 3 weeks ago! My husband called and the person at the call center said we were still active. How incompetent can you be? This office is shady and just looking to «sweet» talk people into how nice and personal they are, all the while just trying to pull the wool over your eyes and make a buck anyway they can. My advice… STAY AWAY from this office.

The first insurance agent to sit down and take the time to explain my policy, options and rates to me. Every time I call they are friendly, fast and helpful. I am totally satisfied with this office.