Fences Unlimited

Ugh, don’t bother with this place. Called for a quick quote and talked with Rusty, From the get go it seemed like I was bothering Rusty by asking for a quote. Despite this I trudged forward. Admittedly I only needed two fence panels and three posts. I was only aware of the style of fence I wanted but didn’t not know the exact height and what type of post I wanted. Rusty was not very helpful and told me I should download their catalog. Many of the answers Rusty provided were one word and rather than trying to help me through the process he seemed like he had better things to do.
I’ll take my business elsewhere and so should you IMHO.

I called Fences Unlimited and asked them if they carried a certain model of New England Arbors light post. They confirmed they had them, so I went right over to purchase 2 of them.
When I went in the store I let them know that I had called earlier, and also showed them the print out from New England Arbors site that showed the particular light post I was speaking of. They said they had them in stock so I paid for them, and they told me to go around the back of the building to pick them up.
When I did go around back to pick up, the attendant looked at my receipt and started to put pieces of light poles in my vehicle. I was looking at the illustration and the pieces, and something didn’t look right. I showed the attendant the brochure, and asked if this was the brand and model light pole he was giving me, and he said no, it doesn’t look like it. I asked him if they had that particular New England Arbors light post in a box complete (as I know they come in boxes from the factory because we have used them on another house), and he said no, we just have «our own brand».
The bottom line is, the representative from Fences Unlimited was completely dishonest with me, both on the phone, and at the counter, when telling me they had these particular New England Arbors light poles, when in fact they never had them at all. They were trying to pass of their own brand to me, that looked nothing like the ones I wanted.
It’s a good thing I didn’t take the poles home and find out there it was wrong, because I would’ve wasted more time driving all the way back and returning them.
I then called another fence company in Worcester MA who said they had the exact light poles I wanted and where in the factory boxes.
I should have known not to deal with them, as I had called them a while back for an estimate on a fence and installation, which they came out to look at, and were supposed to get back to me on a certain model fence we wanted, and never called me back. Which was just as well for us, as we got a much better quality fence for similar money in the end from another fence company in Nashua NH which looks really beautiful.