Applebee’s

Went to this franchise this past Saturday night and received the opposite of all the previous bad reviews. The waitress was very cheerful and responsive. Drinks arrived quickly, as did the appetizers. Waitress cleared appetizer plates prior to bringing meals. One meal was a sirloin steak. Manager personally came to table to apologize for having to delay steak. In his opinion the chef over-​cooked it and was having another one cooked as ordered. The manager also removed the steak from the bill since that person was inconvenienced and didn’t begin dinner until mid way through the rest of the party’s meals. As plates were emptied, the waitress quickly removed them and most were gone before asking if anyone wanted dessert. All the food was delicious and one of the most enjoyable dining experiences we’ve had. Wish the Applebee’s near our home town was remotely close to being this good. Look forward to dining here again in the future.

Today was one of those days where finding a good place to eat seemed like too much work and I’ll just settle for a chain restaurant for an average meal, well I was wrong.
The service was good, my waitress checked on me often and was prompt with everything I asked for, however the food and the beer was just terrible, the Blue Moon I ordered did not come with an orange slice as it should have and had a stale taste to it that I didn’t finish it, the meal was dry and lacked flavor that the same entrée has had at other locations.
Good thing is I am traveling and chances are slim I’ll ever have to eat at this location again. They have a lot to be desired and a lot of work to do before they are on par with other Applebee’s which are mediocre at best.

Horrible menu change — they took the Riblets off the menu. The 2 for $ 20.00 meals were ALL chicken or an upcharge for a steak dish. Silverware dirty, iced tea cloudy, waitstaff rude. I won’t be going back there.

This place is terrible I’m from charlotte, nc just passing threw town and come to Walmart and stopped to eat. Chicken is burned. Rice is cold. Appetizer is ok ahhh. server is trying hard but the kitchen is below sorry… I hate to give such a negative comment I totally agree with others I should of read this before earring I’m still hungry :(

Got some to-​go after an awful experience over the summer. Figured I’d give them a second chance.
This place is literally the worst place to eat in Winchester. McDonald’s down the street has better cooked food. I ordered a burger; hard to mess up, right? Wrong. They managed to burn the HELL out of this thing. The fries? Apparently when you order to-​go you get what amounts to a Happy Meal size.
Avoid this place like the plague. It seems corporate couldn’t care any less about what amounts to years of bad reviews and experiences. Move along and pick a better place to eat.

This place is terrible, even for an Applebee’s! If you ignore the reviews, be sure to sit in the bar so you have quick access to sufficient amounts of alcohol to help convince yourself that it’s not as bad as your tongue is telling you. My children’s Mac n Cheese was better that my chicken and mashed potatoes. Don’t waste your time and money at this awful Applebee’s. O and it took an incredible amount of time for one entrée and a kids meal.

This place is a joke. Our waiter was focusing on his phone instead of our empty drinks. The tables were dirty. Employees should not be playing on their phones and leaving customers with empty drinks and you wonder why businesses fail.

Horrible service! We ordered food, and after 30 minutes saw it delivered to the wrong table. After the waiter took it back to the kitchen to warm the plates, it was brought back to our table. The portion sizes were tiny and the salmon was rubbery and crunchy at the edges. The steamed vegetables were flavorless and cold. I will not return. Our drinks were never refilled. In total it took about 45 minutes to an hour to get our food, we would have sent it back had we not have been starving by the time we got our plates.

Where do I start? Between the snooty hostess who can’t hold the door open for a pregnant lady on crutches, maybe I’m feeling some sort of entitlement or maybe that’s just customer service? I’m going to tack on customer service because I’ve been in the restaurant industry long enough to know… That’s the right thing to do. Not to mention, when I turn down her booth offer for a party of 8 because I couldn’t bend my leg, she gets even more pissy, I’m guessing because she actually has to move and put some tables together and that was the last thing she looked like she wanted to do. Or should I start with the unenthusiastic waitress who just didn’t want to be there, or just didn’t want to serve us? Empty drink glasses for more than 10 minutes, no check backs, no customer service. Awful. Though I am pregnant, I have thrown up twice during my pregnancy, I had a Caesar side salad that was mushy and felt like it was sitting in a hot lamp for most of its time or the dressing was plainly warm and not food safe, your guess is as good as mine after I had to crutch to the bathroom to throw up from it a few minutes after eating HALF of it. The waitress assumed we left, though the other part of the party was there (my husband was in the bathroom with me making sure I was being taken care of) so she kept the change of our ticket, so be it .70 cents was probably all she was worth anyways, that’s putting it nicely, did she not have the decency to just ask? It’s not like this place was busy on a Wednesday at 4pm, I think we were her only table, I didn’t pay much attention but I believe I would’ve went above and beyond for my party of 8, even more so for any table I had. My sister received wings drowned in bbq sauce, that made her shy away from eating them. The pastas are literally probably thrown in the microwave and served on a plate along with dry chicken tenders, possibly bacon bits and a microwaveable bread stick. Oh and the speciality fries? What a joke! This place lacks customer service and food quality entirely. Going by the other reviews, it’s safe to safe you should avoid this place like the plague, there’s a McDonald’s right down the street you’d have a better dinner and won’t get a side of food poison with your meal.

While I would love to say that every so often you’d just find that other reviews of a place are off point, in the case of this particular Applebee’s?. Everyone’s right on point.
Service at this particular Applebee’s is appalling at best — and that goes for the lackluster support or helpfulness of management.
Let’s rewind. Some of my friends and family all showed at this Applebees’s on a Sunday afternoon. There was a decent amount of people in there, but ultimately, it was rather slow. We ordered appetizers, drinks, and a «Cheesy Bread Pizza» kid’s meal for my daughter.
Appetizers came out, and were actually pretty good. .. 15 minutes later our drinks (mind you, just fountain drinks and tea — no alcohol) came out. At this time we ordered our food. simple process — but we asked for a few things (for instance, no mayo on my wife’s club sandwich, bar-​b-​que fries instead of regular fries with my meal, etc.).
Roughly 10 minutes later, my daughter’s pizza came out, sans cheese… eh. it was essentially a greasy piece of bread, with approximately 2 cups (yes, cups) of sauce on it, and some sprinkled Parmesan cheese on top. Hmmm. That doesn’t seem to be too cheesy!
Okay, we let it slide. it happens. Then the meals come out (mind you, we’ve been finished with our appetizers now for over 20 minutes — but all of the appetizer plates, and the empty appetizer platter stayed on the cramped table, even *after* our food came out, and was never removed for the entirety of service) — or, at least a similar meal option of what we ordered.
First?. My wife’s sandwich was LOADED (again, they seem to use «cups» of ingredients) with mayo. My sandwich (which was supposed to be turkey and ham), had… neither. just bread, cheese, lettuce, tomato, and more mayo… Somehow they even managed to screw up the fries.
I’d say it was just my side of the table, but everyone has screwed up orders. We asked for a manager, but no one ever came (even though a man in a button down shirt stared at us from afar).
Needless to say, we left very disappointed.
To top it off, I went and filed a complaint to Applebees, and received a call from the store manager… who essentially told me I lied about the entire process, and that there was «NO WAY» that any of this could happen — yet provided me 3 free meals to give them another chance… Oxymoron much?
Needless to say, we gave them two of the three additional chances to make service beautiful again, but they failed miserably each and every time. Clearly, we’re not the only ones who have issue with this place, but for some unknown reason, people keep coming in and keeping this franchise open… *sigh*

We ate here once while passing through town. Our waters contained floating particles and the silverware was dirty.
Management did give us bottled water as a replacement and new silverware.
Food was ok.

I like the food at the Applebee’s chain. I find it to be a nice change a pace from the other family style change restaurants. My issue with specific Applebee’s is the service. I have never been in this place where it did not take at least an hour and a half to get our meals. The orders are placed very quickly and then it is nothing but sitting there, and sitting there, and sitting there, waiting. It is not the servers fault, there is obviously an issue in the kitchen, because I have been there 4 times now, and it has happened with 4 different servers. I would only go to this particular Applebee’s if you have a long time available to eat.