Byron Eckols – State Farm Insurance Agent

Do not be deceived by their claim they are a local operation. They will tell you what you need to hear to get your business and you are then immediately turned over to «centralized operations.» State Farm is completely inept at policy service. The call center employees are poorly trained and inept. They appear to hire low wage and low skill level employees to handle your «800» calls. You will find it extremely frustrating to deal with State Farm. The people in the Wimberley office are about sales and getting your business on the books. They have very little regard for service after you commit. After the sale is made, you are on your own dealing with a low budget operation.
I finally had to handle the situation myself. When I called the towing company, the dispatcher had this to about State Farm — «they are the worst.» There appears to be no accountability within State Farm. I was sold a bag of bs by the people at Byron Eckols State Farm.
Stay away from this company?