Individual Dimensions In Learning

Called them once last week to inquire about math tutoring which I was really in desperate need of for an important upcoming exam. I called them around ten minutes after they opened, and no one answered the phone, so I left them a message to call me back. They called me back a bit later, but the receptionist (or whoever it was) was not able to answer any of my questions and sounded very unsure of herself in general. She said she’d leave a message for her boss to get back to me, and over a week later all I got was radio silence. I called them today, this time around 20 minutes after opening, and again no one answered the phone. I was sent to voicemail and left them the same message as last week. It’s now 5:09 PM the next day and I have not heard anything from them. My test is tomorrow.
I’m giving them one star because for a place that is supposed to be helpful, whoever is running the place (at least the receptionist, who is supposed to be the first important person you talk to when making a first impression) sure isn’t doing a good job of it.