PetSmart

One of the employees was very rude to my family. She insulted our 4 month old puppy by telling us that he was too hyper, when she was the one who approached our dog without asking.
She blatantly insulted our pet trainer and offered her services instead.
She then told us that we weren’t good dog owners because we put his harness on backwards.
Who says that to someone? We aren’t going to be shopping there anymore.
Please ask before you pet a dog ma’am. You were extremely rude.

Wow, talk about not feeling great when you leave a store with your pet.
We were looking for a particular item in Petsmart and were standing discussing it (my puppy was lying at my feet relaxed) when one of the employees (an older lady) walked over — didn’t ask if we needed any help — bent down to my puppy (not asking) commented that he was very hyper and asked if you were in puppy classes. I think this is very tactless. I stated that we were currently in classes with another place and she then commented that she had «several» people come to her from our current training. I said «no thanks we are happy where we are», and she proceeded to let me know that she was a behaviorist. She whipped out her business card and gave it to me. When I said «no thank you» she basically stormed off. I was shocked. Firstly, you don’t ever comment on someone else’s puppy behaviour and secondly you can at least show some manners and customer service.
At our check out, the lady behind the counter told us «your harness is on the wrong way» — another tackless attempt. She called the original lady over to hlep, after I said can they show me the correct way. She came over and said «I’ve already dealt with them, they are with … (our trainer) and shot me down.» When we said that’s very polite, she walked away.
After sadly spending a lot of money at our local Petsmart in the last few months, we will not be using them again. Shame on you!

This store has everything you could possibly need for your pet. Supplies, food, toys, clothes, grooming. Even a vet and obedience classes. We’ve used all of the services. They are very friendly here, greeting you right get when you walk in. And if i need help finding something they are always willing to help and discuss any options with me. We take our dog to Heather for grooming. She is awesome! We have also taken dog obedience classes here and they were great too!

I’ve had good experiences with PetSmarts in the past, so was keeping up with them here in Wilsonville. I showed up for an 8am appointment, had to wait for 5 minutes outside while continuing to push the button, finally someone shortly sauntered over. Got inside, waited 10 minutes in the salon, which nobody responded too. Someone from the vet finally went to see what was going on — The woman came out, was super rude, and claimed they had nothing to do with the buzzer (the buzzer that has a sign saying to push for grooming service before 9am). I ended up walking out & will now be sticking with Eva’s, which my family has been happy with since they opened. I’m not even buying food or anything else from this place any longer.
People have jobs & things they need to be doing — Maybe be more respectful of people’s time, in addition to just being respectful to the people paying your bills in general…

Different lay out than the one in Tigard but still easy to find everything. It was empty on the day I came, which made parking and checking out fast. Much better prices than Petco and friendly people working there.

Anytime I shop at PetSmart I feel like the prices are way too high and I’m getting ripped off. But since there’s no place to comparison shop, I’m kinda stuck with it.
The store is basically staffed with one person at a checkout line, so if you need help, good luck.
It’s not all bad though; there’s nothing I need for my dog & cat that I cannot find here; it’s like an animal superstore. Plus any store that lets you bring your dog into the store is A-​OK with me.
Woof, woof.

We used to have an amazing local pet store that we all loved, sadly it burned down. We recently went to Petsmart to add some Glofish to our tank. I should have known better to buy fish there when there were 3 dead ones stuck to the filter. The employee stated that Wednesdays can be ugly tank days since they just get new fish in and they don’t all survive. (How about quarantine them first?).
My anxious kids prevailed and we bought 4 glofish. During the 30 minute drive home, they had names picked out for all of them. Once inside, my son burst into tears because the fish he named Nitro had not even survived the trip home. Here we are the next day and Rose has bit the dust, or the rocks on the bottom of the tank.
A 50% survival rate for essentially a 24 hour time frame is not acceptable. Sad kids, dead fish, and a waste of 2 gallons of gas to go back and forth.

i love this place. and this one in particular in wilsonville. so used to live in wilsonville and was thoroughly satisfied with the grooming place in petsmart. They always take care of my four legged family member and he loves getting pampered. They always have a full report of how he did and what they did for him. Last time he was brushed and enjoyed it so that they told me he fell asleep on the table while brushing him.

A perfectly nice pet location. They carry the kitty litter we use in 40-​pound bags, they carry the cat food we need (in, fortunately, much smaller bags: litter keeps better!), they carry a miscellany of toys, brushes, and other items.
Yes, it’s a chain store, and it’s stocked with the big-​name stuff that chain stores tend to stock. But it seems to have a good variety of those and a good supply, and the clerks are always friendly and helpful.
I am sad that the «adopt-​a-​cat» section is no longer affiliated with Cat Adoption Team and is in fact empty as I write this review (they’re apparently searching for another partner, per the employee I asked), but I don’t go there to adopt cats, I go there to take care of the cats I have adopted. I just miss the extra dose of cuteness as I walk by.

I have been into this Petsmart several times in the past week, and I am blown away by the friendliness of the customer service. Not one person has pointed me in a particular direction, instead, they walk with me to exactly what I am trying to find.
Their selection is massive for mainstream items. When you start talking specialty items, however, things fall apart a bit. My trainer has introduced me to at least three different brands of front-​clip harnesses, none of which is carried at Petsmart. Instead, they have the fourth brand that is the least favorite option for our situation.
They do carry the great dog kennels that we need, but their plush padding selection is run of the mill.
I am impressed by their grooming supply department. Their shampoo aisle is akin to shopping at Target or Freddies for humans. Vast, vast selection.
They have really beefed up their bird items in the past couple of years. Most of my shopping for bird items is done across the river in Washington, but I can always find enough here to hold me over until the next trip.
While I prefer to give business to my local pet store, I cannot deny the convenience of the location near work and the real effort put forth by the folks who work at this location.

A warning to those that visit casa de K.
You are likely to find the following items:
1) worms in the refrigerator
2) crickets on the counter
3) fish heads in the freezer
…and if my son gets the snake he’s been dreaming about for ages, mice in the microwave. But, I’m trying to hold the line. I can endure the rest, but mice make me squirm. My life would have been much different if I had girls.
My family’s pet needs are relatively basic and this large location of the chain has all the standards. We do most of our shopping at local pet stores, but for simple purchases like crickets, Petsmart is pretty cheap and convenient. They do not carry the specialty medicine that keeps my granny dog relatively mobile, but as a convenience store for pets, not bad at all.