OnPoint Community Credit Union

I was an OnPoint member for 10yrs. The last 2−3yrs have been a strain as I was treated very poorly by all avenues of the bank. They are becoming more and more like a big bank mindset. I raised my limit on my card to pay for a trip to Europe, miscalculated so went to branch to have it reincreased and they refused «for my safety»
Called cs and got it done in 2min. They repeatedly sent me offers for their credit card and asked whenever I went in a branch. I finally looked it over and decided to apply because they had an attractive rewards card. I was instantly approved for $ 20k! Then they wanted some more info which I provided. Then they demanded my tax returns. Really? For a credit card? Then when I refused they sent my letter saying I was not approved for $ 250 in credit due to lack of income and poor credit. Funny considering the same day they demanded my taxes I applied for another rewards card and was instantly approved online for $ 20k credit line and just received the card in the mail. No first born required. Then I had an issue with a vendor I made a purchase from. I wanted to make a return because the product was not as advertised. I tried for two weeks to get a response from vendor so you would think I could turn to my bank to get the refund. Nope. They refused. They would rather lose the hundreds of thousands of dollars I would put through their bank in income and investments and so on than to reverse a charge for $ 45.

I happen to be a huge OnPoint fan. With the exception of one lady here (Lynn L.), the customer service is substandard. Staff are unfriendly and snobby. And one guy there (Justin A.) has screwed up my account more times than I can count on one hand; to say he lacks attention to detail is an understatement. Pretty bad considering I’ve been in the branch only a handful of times. I hope OnPoint is listening to these reviews… Fantastic, local bank. But crappy customer service.

Great professional staff. Kind and patient with my mother in her old age. Really appreciate the tellers greeting me by my first name. Far superior to other local banks

I like OnPoint, but the customer service here is far from personal or good.

OnPoint has been great! We recently succumbed to the identity theft epidemic, and OnPoint took care of the problem immediately. The staff made sure to do whatever it took to reimburse our money, and did so in just four days. We also have a car loan with OnPoint and that whole process was seamless. They are good at their jobs, and easy to work with!