Mattress World

We bought a mattress from Mattress World. We selected the Englander Dominic Austin PT 66 mattress. Within 8 months the king size mattress was unusable. The mattress came to us with about 4′ in the middle that was semi-​firm and comfortable. The mattress on the two outside edges were constructed in such a manner that immediately a belly began to form. We found immediately that to get to the middle 4 feet one had to literally make an effort to do so. Once in the middle we had to put a small pillow behind our backs so as not to roll back into this «hole».
We requested Mattress World to come to our home and survey its construction to see if it needed to be returned to Englander Sleep Products in Tualatin, the manufacturer. Immediately they saw the problem we were having before even measuring the indentations and the usual evaluation needed to be made when making a judgement. They finished and said the mattress needed to be replaced. The mattress was 8 months old. Our new mattress arrived within a few days and immediately we knew we had the same problem that was going to plague us. The mattress was no different from our former mattress. We called the manufacturer in Tualatin for Englander. Taylor, one of the customer service people, listened to our description of what has occurred over the past 8 months, said he had never heard of such a thing happening with this mattress and at the end of the conversation really didn’t care what I said about the mattress and simply asked if that was all I had to say. Customer service is not a part of his vocabulary. At least he could say something that would indicate he cared about his product. Nothing.
On another note, Mattress World has been very cooperative with our needing a different mattress and made sure we had one right away. The only problem is with mattress companies you are basically stuck with getting the same brand of mattress if you have a problem. So we are faced with having to have Mattress World replace this mattress in a few months. Stay away from any mattress with the name Englander on it. They have an attitude that says they don’t care.