PetSmart

I’ve always had a good experience at this PetSmart. One year ago, my family came to Wilson and while I was in Best Buy next door, my kids and wife went into PetSmart. When I came out they made me go in with them and within an hour, we had adopted a young black male cat named Abe. The adoption drives they hold are great and we got a lot of hands on time with Abe before we committed to making him part of our family. Abe and our dogs get along great and he’s a crazy well natured and sweet cat. The staff here has always been attentive without being pushy. The store is still newish, and clean and well laid out and stocked. I have no reason to leave anything less than 5 stars.

Have gone in several times not having high expectations as it is a chain store. The cashiers are usually friendly and greet you with a smile, but after that it is downhill. No one seems to know anything about the products or where they might be. The dog trainer is terrible. Clearly not familiar with any dog that might have some training challenges and her snotty attitude makes you just want to stay away. Just go in to grab your bag of dog or cat food and go.

I normally don’t review chains because I usually don’t have huge expectations for them in the first place, but this Petsmart is especially horrible. We have been to our fair share of pet stores-​usually on a weekly basis. We have been here before, I would say maybe 5 times within a year. Why do we keep coming back, you ask? We think «maybe last time was just a bad day» or «maybe the employees are fired & new are hired» but it honestly keeps getting worse. We went to purchase fish today, but the old lady working in that department didn’t agree with the fish we wanted to purchase, she said she personally wouldn’t recommend introducing them to the species we already had. We said fine, thank you for your opinion, but we’ve done our research. She told our cashier that we don’t get the «guarantee» on new fish-​because she didn’t agree with our tank set up. We were outraged, as there is nothing about this in their guarantee policy. We spoke with a manager, who asked us what we had in our tank (including their measurements, breeds, etc) and when we passed his test, he laughed & shrugged & said something about the if the fish woman didn’t agree with how our tank is set up then we can’t have the guarantee. We probably should have told him that his Godly Fish Department employee had killed 1 of the fish in the tank of the breed we had chosen because she was chasing the poor things as if she was trying to swat at a fly in the air. We passed on the fish by the way and he’s probably still sitting there hours later on the cashier’s counter, dead in his bag.

Good place to go when you need to buy something for your pet. Whether it be a dog, fish, or lizared they got what you need. Sometimes have specials that are worth a look at. Bring your dog in if you want and staff are nice. This place is a great pet store!