Wilmington Geeks

Be warned.
I cracked my phone screen. So I called this store and was told an iphone screen repair would take 15 – 20 minutes. Within 10 minutes, I brought in my iPhone 6 with cracked (black) screen. Was told in the store that the repair would take about 75 minutes. Agreed to this time, then returned to pick up repaired phone.
The new screen that was installed was white. Wrong color. The new screen was also about a quarter of an inch protruded from the phone. And the screen had a number of dead spots, where it simply wouldn’t function. This rendered typing on the phone impossible.
I returned and asked about all these issues, as well as asked for a refund. I was told:
1) Most people don’t mind having the wrong color screen
2) The screen protrudes from the phone because «when an iphone 6 is dropped, it gets bent»
3) The dead spots are caused by a «defective» screen
4) The screen that was installed was the last replacement screen in stock and that it was uncertain when new screens would arrive (the reason for this, ironically, was because of supposedly poor customer service from the Wilmington USPS).
When I asked for a refund, I was told that was impossible. The best that could be done was to wait until a shipment of black screens arrives, then have my screen replaced with another screen. I didn’t think it was a great idea to have this business install another screen, given the poor quality and service of the first round.
Shortly after this exchange, my wife called the business to ask several questions. First, she was put on hold for 10 minutes and then told to call back in about 5 minutes to speak with the manager. She called back in 5 minutes, was put on hold for several minutes, then disconnected without any further communication. When she called back (twice), no one answered the phone.
So I took my phone to the Apple store. In hindsight, I should have done this first it seems. I was told by Apple reps that the screen I had installed was poor quality plastic, and that it shouldn’t work with my phone at all. Unfortunately, because I no longer had the original broken screen, Apple’s warranty policy prevented them from working with my phone now.
So I took my phone to T-​Mobile. The T-​Mobile rep informed me that the replacement screen was installed awfully and was about to fall off the device. I’m currently working on a solution, one that will be much more expensive than the $ 109 that I should have paid for an Apple fix.
Judging from many other reviews on the web, my experience is far from unique. Shame on me for not reading reviews before patronizing this business. I’ve filed a complaint with the Better Business Bureau, which is currently being processed. Ultimately, I simply want my money back. I paid $ 140 for a product that was not installed properly and that doesn’t function. It was a worthless transaction.
Bottom line, don’t go here. It may end up costing you a whole lot more than you think.

Let me put it to you this way. Kindness, courtesy and customer service are simply non-​existent at this place. How it remains in business is a mystery to me, because, Mike, the manager … yes, MANAGER has got to be the rudest individual on the planet.
My 11 year-​old daughter accidentally cracked the screen on her iPod 5, and, although I am tech-​savvy and could have (should have, in hindsight) replaced the screen myself, I was busy with work, and called Wilmington Geeks, who said they could replace the screen in about an hour. Great! So I took it in around 12:00 noon yesterday, and was roughly greeted by Mike, who, again, said to give them about an hour to fix it.
«Perfect,» I said, as my daughter and I had to run some errands. We came back in about 1 ½ hours, only to be met by the «I Hate My Life Mike,» with something about the frame being bent (not possible), and it would be a couple of more hours. I remained calm, and said, «fine.» A couple of hours later … not finished. Closing time … not finished.
A full 24 hours pass, and I call, and a «not-​Mike» answers the phone and tells me that they haven’t had a chance to look at my iPod yet. Wait. What? So I tell him that I’m coming to pick it up in its unrepaired and, apparently, untouched condition. Upon my arrival 10 minutes later, Mike informs me its in pieces back on the workbench and will take about 30 minutes to finish repairs. I said I’d wait. About 20 minutes later, he brings me my daughter’s iPod in a bag — in about a dozen pieces, with the frame (obviously) purposely bent.
Why did you tell me it would take an hour? Why would you tell me it would take a couple of more hours, when you know good and damn well you haven’t even looked at it?
Mike stumbles, «Phones are our priority — not iPods,» he said. «It’s our policy,» he said.
«OK, fine. Fair enough. But, perhaps you should let your customer with an iPod know that before you promise a ready-​time.»
Or, at the very least, CALL YOUR CUSTOMER if it’s going to be longer than you anticipate. *sigh*
I honestly don’t know how Mike keeps that place afloat. I’m willing to bet that it will sink soon, though.
All I know is that I will never return to that place. What a pitiful excuse for a business, and for Mike as anyone you would want representing your business.

Do not go here!!!
I waited while they «fixed» my iPhone screen. When they brought out my phone the touch no longer worked, took it back to fix it and was told they have no more white screens. They wanted to put on a black screen. I refused, they put my broken screen back and AGAIN it wasn’t working correctly. While I was waiting 3 other people came in with issues regarding work Wilmington Geeks performed on their phones. The employees are rude, and do not know anything about customer service.

I had my iphone screen repaired and then had a glass protector added. Within 2 weeks the iphone screen had cracked and the protector had not. Moisture got in and I had to replace the phone. I would not guarantee the screen was applied incorrectly, but other experts said it is very unusual for Iphone screens to break and not the glass protector. I called them to just let them know. I said I did not expect them to do anything, suggesting they check on the technician’s expertise, and they hung up on me. Be careful about using them.

I brought in my iphone for a minor speaker repair at Wilmington Geeks. The phone worked well and had no prior repairs or problems other than this minor speaker issue. It was almost fully charged when I dropped it off.
When I returned 30 minutes later to pick up my phone they said that they had not worked on it because it had no charge. I asked if the repair man, Mike, tried to plug it in and he said no. It seemed strange that a cell phone repair shop had not tried to plug in a phone with no charge. However, it was worse than my phone being uncharged because my phone was now completely not operational. I left a working phone and they returned a phone that was not functioning at all.
I took the phone to another repair shop, who let me to watch as it was repaired. A screw was missing from inside and the battery had been dislodged. None of these things were located near or had anything to do with the speaker that needed repair. Wilmington Geeks had to have opened my phone for a screw to be missing and battery dislodged in the way that it was. Thankfully, this second repair place was able to get my phone working in less than 10 minutes and all it needed was a simple $ 2 part to fix the speaker.
I would like other consumers to be informed of these poor business practices. Mistakes happen but it is not ethical or acceptable to damage a phone and lie about it.
I would give zero stars if that was possible. Since they seem to have tampered with my phone and lied about it, I am also concerned that they may have taken information off of my phone and try to steal my identity. This is a dangerous place. Avoid at all cost.

Buyer beware. This guy «Mike» (refused to give me his last name); has a chipper song and dance. he wouldn’t know the truth if he fell over it. seriously DISHONEST dude. I went in to find out about fixing the screen on my daughter’s iphone5c. I was told they fix screens in like fifteen minutes. so I inquired about my 4 yr old fractured screen, on my windows phone. Mike said it wasn’t worth fixing, he, could get me into a new windows phone for $ 129. I bite. I plopped down 100 asked when could I get I it (this was 3÷31÷15), he said a few days. I brought my daughter back (with two friends in tow) the next day. That 15 minute repair morphed into 90 min. (good for the local businesses, I wound up getting the three girls pedi, great nail salon). Just another few minutes and whalla, new screen. Happy daughter. Feelin good about my decision to do business here, (with the generous salon discount only cost $ 70.00 for three happy teens) oh wait. we really should protect that new screen. Mike said «for $ 50 more I’ll fix that screen for free if it ever breaks again». I bought it, hook line and sinker. Fast forward many days, (everyone is like, thought u were getting a new phone?, on account of my baby drops calls like it’s the primary function, I say «oh be patient, it’s coming. Yehuda it finally did on 4÷9÷15. It was rebut bish ed and defective. It only took 4 hours to find out. I bought a brand new phone at AT &The newer for $ 50 … Mike called yesterday 4÷13÷15. my replacement refurbished $ 139 phone has arrived. No dice, I want a refund, No such animal available at Wilmington Geeks. see ya Mike, in court. UPDATE. 4÷14÷15 My husband (sweet, kind, patient man that he is), went to retrieve my money. NAAAH… store credit issued. As if ! toilet paper.

If I could give zero stars I would. This is the worst phone repair I’ve ever dealt with. In fact, it’s the worst business period. They pull a bait and switch on you. I was told it would only cost $ 130 to fix my glass and it would take 30 minutes… 4 HOURS later they broke my LCD screen and I had no choice but to pay over $ 300 for them to fix what they did. I don’t understand how they are still in business. Don’t make the same mistake I did. Go to Mr Phix (right behind Taste of Italy) instead!

New battery for iPhone 4S, in-​and-​out in about 15 minutes, half what Apple would charge.