Thousand Trails

First and likely only time we will stay here. Pulled in around 3pm and there was one person working the registration desk with one person ahead of me. The employee was grumpy and very unpleasant to deal with. After getting our check in completed he gave us a small list of available campsites (Thousand Trails is first come, first serve site selection). When asked which site he thought would fit a motorhome our size best he was just visibly aggravated.
After getting set-​up I was heading back to the camp office to turn in our site selection slip. I decided to be helpful and see what sites were occupied from the list he gave me since he said it had been some time since he had driven around the campground and others had checked in.
Upon return to the campground office I found 3 women working the desk and grumpy was gone. They were thankful for the help and apologized for grumpy. They said he was sent home as I wasn’t the only person who mentioned his attitude.
The next day I was running low on firewood so I went to the camp office. Never took notice of the store hours or Closed sign on the door as all lights were on and door was unlocked. A woman employee came in from another door and said they were closed but asked what I needed. I asked if I could purchase some firewood but she said I could only if I had exact change which is $ 5.27 per bundle because the register was shut off. I didn’t so I asked if I could grab a bundle and pay in the morning. I was told no so I left.
When I got to the car I double checked and saw I had $ 11 so I walked back into the store which was still unlocked and left the money on the counter. I went back outside and saw the woman and told her I left $ 11 inside and was taking 2 bundles of wood.
What pisses me off is that the stack of wood is in the front of the store and unsecured. Most campgrounds that store the wood unsecured have no issue with its campers taking it during closed hours and paying the next day. This particular campground is a membership based company of which I am an Elite level member. How is that for customer service!!!