The Westin Wilmington

I tried this hotel time and time again hoping each time I would have a better experience. Multiple times I have had a dirty room, hair in the bathroom and in my bed. Another time they provided a room that had an engineer in my room when I arrived. This past month the heat in my room was not working. When traveling, whether business or pleasure it is nice to be able to relax in a clean room with no issues. I took the step of emailing the General Manager last month and received no response. I travel to the Delaware area frequently with my team and needless to say we will not be returning.

No microwave.

Arrived late for a family wedding at hotel, to be told that due to maintenance problems, we did not have a room at Westin, even though all others in for wedding had room there. We were shuttled to a Sheraton sister property, given a suite and breakfast vouchers. Next morning we were shuttled back to Westin, our room was available. We were very disappointed that we could not stay entire time with our family, but the staff at Westin went out of their way to make us happy. They even comped us both nights. They were pleasant the whole time, and we were treated with respect the entire time.
We will continue to stay at their properties with this kind of service. Thank you to all the staff, they went over and above in hospitality

This is a nice hotel located in the up and coming arts and Riverfront district. I have watched this area being built and developed over the last 10 years — it is upscale, but family and community oriented. So I enjoyed my stay here at the Westin. The front lobby was spacious and inviting; I didn’t get a chance to eat at the restaurant there but the menu was very impressive as was the room service menu listed in the elegant informational book on the spacious desk in my hotel room. I drove to Delaware but there is also a hotel shuttle — I liked the ability to park on the open lot instead of having to pay for parking. I also liked the bus bays not far from the front of the hotel, nice to know that public transportation was also nearby and convenient. The hotel is located near the Blue Rocks Stadium, which will be fun for me and family next year — as well as the Chase Center (conferences, exhibits), and a variety of restaurants. The area is a mix of apartments, restaurants, art galleries and offices. There is also, I believe a small nature refuge not far from the hotel
The staff is polite and professional and take pride in their work and the hotel. I spent several very relaxing days at this hotel; this was welcome, as I had several busy meetings to attend while in the DE area.
What I liked — my room was large, comfortable and had a great view — the bed was comfy, the robe hanging on the back of the bathroom door was a very nice touch, and the bathroom was spacious. The small hidden refrigerator was very useful. The «Sleep Well» brochure as well as the «Be Well» (on the other side of the brochure) had some great tips on nutrition and had some suggestions on Night time Room Service snacks that could aid you in getting restful sleep. Very well done. What I did NOT notice until the last day was the «Stay Fit» sticker on the bathroom mirror — you can rent exercise clothes — what a GREAT idea! But I never saw it until the last day– printing it in slightly larger typeface with Black, not Grey ink would have caught my attention much earlier.
The recycling wastebasket in the room is a good reminder to guests.
And I applaud the Westin’s Going Green incentives but WHY include non-​recyclable Lucite stirrers on the coffee tray when you know they will be used once and then discarded? Surely there are other disposable recyclable alternatives. Also, a light in the coffee /​ice bucket area would be a helpful touch.
What needed improvement — there was no excuse for the dust bunnies and used Kleenexes under one bed– or the paper with child’s scribbles under the bed. Did the vacuum miss them? I doubt it– because they were very close to the dust ruffle. The large shower head in the bathroom as well as some of the grout between the tiles seemed to have some mild mildew on them.
But the Pros definitely outweigh the Cons here. I will recommend this hotel as well as return when my business takes me back to Wilmington.

At the end of the day it’s fine. If you feel like being in wilmington near the waterfront this is a good option. I just found that other SPG hotels in the area offered bigger rooms, more options for bonus starpoints, and just as friendly service.
I find for this hotel you really pay for the surrounding area as there is actually stuff to do down near the waterfront. The river rock kitchen is a great food option (coming from someone who normally avoids hotel dining).
I would stay here again if my cap got increased for the area but normally it was hard to find a rate in range. If coming to the area for personal and not business, Sheraton Wilmington South and Sheraton Downtown are fine.

Conveniently located right off the highway, this was a surprisingly upscale hotel for the price we paid. It didn’t have the level of perfection some «luxury» brands will have (some aged items in the bathroom for instance) — but it was clean, mostly modern, and had a wonderful bathrobe in the bathroom. We were able to walk up the water way the mile to the start of a race we were running in town. We took advantage of the River Rock downstairs the night before, then walked out for icecream (okay… ice cream was first) in the adjacent river front storefront area.
There is something wonderful about checking in to a place, and not having to drive.
The westin fitness initiative is also something I’m a huge fan of. You can ask the front desk staff for local running routes, and even rent new balance shoes (not sure how I feel about that, but its a cool concept if you’re in a pinch).

An overnight stay without too much time to explore the «resort» aspect of the property, yet the check in was expedient & friendly.
The lobby & lounge had a fresh interior design with a nice flow.
The late night eatery options was a nice benefit.
The room was staged with a state of the art HDTV, mini appliances & an Art Deco wall design. Bathroom & standing shower was designed to the max, well done SPG. Exceptionally cleaned.
Of course the Heavenly Bed line was up to par, that’s never in questioned…& slept like a baby.
I’ll make this my go to hotel next time I’m in W-​DE, as the riverfront aspect makes the property an upscale accommodations.

Can confirm. this is probably the best hotel to stay at in wilmington. Super clean and brightly lit compared to the others. Staff is friendly and accommodating Trust me… I have stayed at most of the spg properties in the area!

I stayed here with a friend visiting from out of town. The room was nice with a full kitchen, big bedroom and both bath&shower. View of a parking lot was pretty crappy. The room service menu for both late night and breakfast were not up to par with the other Westin hotels I’ve been at. Only thing that I did not enjoy is I could here people yelling and screaming and partying all night from the wedding that had happened.

I typically enjoy boutique style hotels for luxury amenities & personalized service.
Coming from DC the cost of a spacious king room is amazing! Under $ 200 for a good sized room is awesome. The lobby is well lit, spacious, and welcoming. The front desk staff did put us in a highway facing room on the 5^th floor– when someone asks for a corner room this is not the view they had in mind. So be specific with your requests– high floor, river views etc. the service wasn’t up to par with the W or Ritz or a Kimpton but that’s the only downside.
The room has plenty of outlets, a couple bedside, more at the desk, and a couple in the walls. Finally an iHome docking station compatible with the iPhone 6 plus!!! The closet space is great, roll out drawers were plentiful. No complimentary water though :(
bathroom was a stand up glass shower, waterfall or traditional :) the door closes & locks.
The breakfast in the morning although not buffet style was incredibly good & healthy! Late checkout @ 2 was granted after I talked them into it. We are in Delaware there’s no way you can convince me you’re booked to capacity on a Sunday morning– let us stay two extra hours. There’s a Starbucks about .5 mile away– not corporate though so beware about trusting those baristas w complicated orders.
Definitely recommend this hotel.

Do not stay here. No free wifi, no breakfast and no sleep. The architectural shart that is Westin offers a shared hvac duct system. This means each room hears the sounds of every other room on a floor level. From babies crying to sexual grunts to Jersey boys hosting the after party from 3am-​5am.

We stayed at the Westin Wilmington on a Thursday, March 18^th, 2015, for an evening.
We arrived here in the middle of the day via Amtrak and took an Über from the station, which took about 5 – 10 minutes. The two locations are quite close to each other, so the location of the hotel is good. The hotel itself is built into a conference hall, so we saw a number of people coming in and out.
Westin Wilmington is still a relatively new hotel, only having opened in April 2014. Still, the hotel staff are still pretty competent and try very hard to be polite. We had a small error when it came to room service, but they fixed it very quickly.
There were two issues I had with the hotel. The first was that wifi costed money in order to access. I know that this happens at a lot of hotels, but I always think it’s a little low to do this. The second thing is that room service automatically charges 20% gratuity– I suppose this is the tip part. Again, seems a little strange to automatically charge guests.
Otherwise, an enjoyabel stay.

Reviewing the catering for meetings and facility: meeting rooms, fine, standard ballroom, good chairs. Location – convenient off highway (could use a sign for newbies – to Westin. No signs up yet. I knew where it was, but do out-​of-​towners?) Parking, plenty of it.
Catering: bad. We had cold cuts, greasy potato and pasta salad, and salad aka romaine from a bag dusted with sawdiust-​parmesan from a box. One dressing. ONE. And if you don’t eat cheese? Good luck. Cold cuts dry and bread stale – everyone fought over the Swiss cheese, the one barely edible choice. Very lazy planning and cheap. Food Lion would have done it better, I’m serious.
Seating in the restaurant was high chairs, barely enough for the group, in fact, not enough, so I bugged out. No place to get a lunch near enough, so didn’t eat lunch (skipped the usual miserably pastry «breakfast.») Good coffee. (Starbucks, brewed well.) One bright spot.

I really enjoyed my stay here. It was clean and I love the décor. The staff were friendly and welcoming. I would have given it 5 stars but I feel like someone was trying to jip me on my meal. I was over charged 12 bucks for my food. *check your receipt before paying* but overall I was pleased with everything. Oh and I LOVE the way the bed feels with nice clean pillows, sheets and comforter.

This hotel is under-​rated. Im really picky and they were nice enough to give me a tour of the rooms before checking in. I believe I came into contact with about 8 staff members during my stay. They were all class acts. From front desk to the technicians they were all helpful. They responded to my distress call with the heating with minutes, and fixed it. I needed coffee cups to brew Starbucks in the room… how bout I was met with a cup of fresh brewed Starbucks free instead. They also met me in the halls and asked if I needed any toiletries, water, etc. JUST AWESOME SERVICE! Beds comfy as heck, I was just happy! THANKS!

This Westin is beautiful and in a newer rebuilt area of Wilmington. Tons of free parking, an amazing River Rock restaurant attached (with some of the best vegetarian ravioli I have ever eaten) and it was quiet and very very clean with fresh linens and that heavenly bed… the «heavenly OMFG I want to take all these pillows and linens home with me» bed. The A/​C worked wonderfully and usually I need it to drown out the neighbors. For an overbooked hotel (the front desk told me), this place was super quiet. I heard some doors outside, but other than that, I didn’t hear neighbors talking or doing anything else. Super plus for someone who was really tired and needed a great nights sleep.
I still don’t like that you have to pay for Wifi BUT the wifi that you get is really high speed, and I didn’t even buy the high speed option! All the hotels that offer free wifi, well, I always have issues. So if this model works, I would rather pay a little to get a speedy and constant connection.
The room smelled amazing clean and fresh, the bathroom was bright and roomy. It was perfect for one a night stay.

THIS is the HOTEL to stay in.
Period.
Excellent service! Outstanding staff, professional and courteous! Beautiful accommodations, linens, room, everything is NEW! The hotel just opened in March and is a dream! Pass all hotels on I-​95, go the extra mile and a half and stay here.
Also…you can walk to almost everything. Check the map! Delaware Children’s Museum, Opera house, shopping, restaurants!
I want to take the shower home with me.
And darn it, my suitcase isn’t big enough to stuff the bed linens in it…

The hotel itself is nice since it is new, but the location doesn’t provide a lot of opportunities for food unless you want to take a stroll along the riverwalk. I did notice that their is a water taxi ($ 7.00) that you can take into the downtown area.
The staff leaves a lot to be desired. I asked to have my room cleaned twice and finally on the third time they came to my room to explain that housekeeping had left for the day but that they could bring me fresh towels. No apology from the manager, nothing.
The rooms do not have a lot of furniture. If you are looking for a dresser to hold your clothes, good luck.
And the TV — wow. You can barely see them from the bed. They «might» be 40″ flat screens, if that big. There’s no excuse to get cheap on the televisions when you are trying to open a high-​end hotel.
Again — the staff seems to be the problem in this hotel. Not sure if they don’t have enough good employees in the area, but they should strive to find better employees to cater to their guests.
If it wasn’t for the fact that this hotel was new, I wouldn’t have stayed the 2^nd night.

I stayed here for a wedding of a really good friend and I was happy with the stay.
Yes, it did just open so they’re still working out the kinks. However, the staff is so helpful that it makes up for the kinks.
The rooms are spacious and nicely decorated. The bathroom has clean lines and no tub. Floor to ceiling shower… love it.
I will definitely stay here again!

They mischarged me for wifi when this is always waived due to my corporate rate. The phone line was busy and I had to call 3 times, then I was routed to the accounting person, and they were not there. I had to leave a message, and I don’t know when I will hear back.
This is pretty annoying!