I had a great experience from the first call to delivery. I had Barb tell me if they had a certain front room set in the show room. They did! I went in was greeted by Barb and it was easy peezy from there on. I expected to pay a certain price for the set but was pleasantly surprised that price included more thani expected, the end tables and coffee table were included. I recommend Nelsons. They delivered in the time frame they quoted. And while your there eat at the connected resturant. I don’t believe it’s affiliated with Nelsons, but a great way to spend the weekend. I
Vince S.
Tu valoración: 1 Plainfield, IL
This place is a family-owned company, so you would THINK customer service would be good. I would say it is HORRIBLE, but it would have to exist to be horrible. You have to hound them to get the poor quality furniture they sell repaired and here is the best part… ITNEVERGETSFIXED. I purchased a sectional from them for about $ 3,000. The sticking failed over 12 months ago, they sent someone out and it is still not fixed. Now the cheap plywood used in the Franklin furniture broke where you sit on it. DONOT shop here. BURNYOUR $$$$, its more fulfilling than spending it here.